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August 2025 by Eric Parker
HORRIBLE. If you care about your package, do not use them. It will either not show up, be stolen, lost, or broken. Oh yeah, and also could just go MIA and not be able to talk to a human customer service agent is also great. Had to research for 4 hours to find a way around it and finally got someone on the phone all to tell me I’m SOL. I would give it 0 stars if I could. FREEVILLE, WATERTOWN, NORTHWEST ROCHESTER, and SYRACUSE NY USPS are horrid. Never have dealt with such shitty service. The best is they don’t care. They don’t care that I have a near 1000$ it’s in that package. That’s fragile as well. Thanks usps! Will defiantly NOT use you again.
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May 2023 by Susan Morrie
They will not deliver the Shopper paper to me on Tuesday when it comes out. Several weeks in a row we have not received it. I am beginning to take this personally now.
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February 2021 by Michael Brown
Very poor and rude customer service
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December 2020 by Charles Testut
Great service and help even when a package is lost or delivered to wrong address.
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February 2016 by Amanda G
I love this place! I showed up 2 minutes before closing, and they served me, but they also saved me money by advising me to buy a different envelope! Will definitely be back!
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February 2010 by A Google User
Call before you plan a trip to this post office around lunch time because they close for an hour!!!!! The woman who was working actually stopped eating to help me because I was shocked that the place was supposed to be shut down for an hour!! I don't know but I would think lunchtime would be one of the busiest times at the post office..............People have lunch breaks and sometimes they run their errands??!! Service was great though, very friendly personnel!
