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February 2024 by Andre
Came to upgrade my phone and after you upgrade store representative tell your monthly installment and ask you if you want protection or other things but nothing! They didn't explain anything to me and didn't give me all the important information I needed to know! Very unprofessional and disappointed. Oh! They only sounded professional when they were asking me to pay! You need to watch out!!!! they didn't ask me if I want protection on my upgrade they picked their own and put it in my account without my approval. This att store has been my favorite for 5 years but no more.
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January 2024 by Nadine Butler
The service that I received from Othniel P was excellent. He went above and beyond to explain all of my options so that I was able to make the best choice for myself. He was polite, professional and knowledge. He made sure that all of my information was transferred to my new phone. Even though I had to stay for a long time for my phone. Information to transfer, the other representative was very kind and made me feel comfortable. If it's possible for Othniel P to get a special recognition for his service, I think it would be well deserved. I would definitely come back to that branch to get any services I need from AT&T based on the service I received.
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January 2024 by Sirhc
Horrible Horrible phone experience with someone named O aka Otonele Otonel, Otoneil. this unprofessional person thought it was funny to hang up on me when I asked to speak with a manager. I had my phone on speaker and literally my entire family heard the phone slam down purposely and I felt completely disrespected as a customer. I'm disgusted
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January 2024 by Seena H.
Horrible Horrible phone experience with someone named O aka Otonele Otonel, Otoneil. this unprofessional person thought it was funny to hang up on me when I asked to speak with a manager. I had my phone on speaker and literally my entire family heard the phone slam down purposely and I felt completely disrespected as a customer. I called back immediately and this person picked up the store phone whispering "hello" as if it was their personal phone. This was a Very strange person and one of the worst customer service experiences I've ever had.
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November 2023 by Stephen Michael
Went to the store to purchase a new iPhone for my Son, Stephen the representative was very polite and professional. He approached us with a positive attitude and helped us decide on which model suits us better. Plus even had taken the time to look at my plan to see what’s available as far as discounts. He had set up the iPhone and even helped me out with my own phone. Will be back very soon during the Holiday season for a new upgrade. Thanks again Stephen.
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November 2023 by Boris Israel
Zack It’s the best guy in the store. He knows how to handle it. He’s very quick and he took his time to make sure that all my devices will be correct with the IME numbers.Definitely recommend the store and the manager go there and have your own new phoneZach should have promotedRecommend when you come to ask for Zach
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November 2023 by Devendra sharma
Tallat has been an amazing, very impressive person. She explained my plan, protection benefits and my monthly plan. We would come back to this location. AT&T has hired a person with great management skills.I used to ran a restaurant and she has been very professional!ThanksDev
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November 2023 by Mindy Nadworny
Special thank you to Tanya who went above and beyond helping me replace my screen saver. Everyone in the store was extremely helpful and knowledgeable.
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September 2023 by Michelle Safajoo
I arrived at this AT&T location after being turned away by another one being that they were leaving for lunch. They had 15 minutes and were acting like it was such an inconvenience to just check if we were eligible for an upgrade. My mother and I then decided to go to the 188 location where we were given a very welcoming greeting by a sales associate by the name of O. He was very patient, kind and informative. He gave us all our upgrade options and promotions available to us, and made us feel extremely comfortable. We ended up upgrading both of our phones and getting apple watches. We have been AT&T customers for 20+ years and O had provided us the best customer service experience we have received by far. O is definitely an asset to the company and this store! Thank you for all your help!!
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September 2023 by M, Pascual
I like my representative Othniel very much. He was very accommodating to my needs and also very helpful. I felt treated with respect the only thing that made me feel uneasy was the manager whose name is Tallat who kept on coming asking questions about what were we doing at the time. She came at least 3 times and ask where we're we at. I needed some time to get of the information on the different services that I was getting. But I got everything I needed.
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September 2023 by pat mira
BEWARE. they aren't really going to tell you much about anything which kind of feels like a scam. Bought a new phone, was unsure about it bc I couldn't even hold it bc they have them welded to the display bc of theft. They told me I could return within 14 days if I didn't like it so I ordered it anyway. Hated it brought it back to the store 2 days later and then they tried to charge me $55 restocking fee. I said no way you didn't tell me that, called ATT returned through the mail. Then I'm calling ATT and chasing them for the past 20 days after talking to 3 reps and 2 managers I finally get told refunds can take up to 30 business days. LMAO. So you get 14 days to return and get a fee but they get 30 days to return your money. WOW. all company's have their own policy but when it is not communicated verbally or paper it is called a SCAM.
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September 2023 by Maria Sneed
Visted AAT on 188 street in Fresh Meadow with completely cracked protection screen for my iPhone 14 pro which i had unlimited warranty for..Zachary was very welcoming and assured me that the problem will be fixed.. He quickly got the replacement and put it on my phone perfectly within minutes!!!!
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September 2023 by Kishan Patan
I spoke to representatives at ATT and was a great experience handling my services the rep who was a gentleman, Othniel did a exceptional job but the manager Tallat there is terrible, unprofessional, hard to deal with, and needs help on how to deal with people.
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June 2023 by morshid ayoub
this location is agreat store because they have agreat manager and good workers i advice any one living in fresh meadows to visit this store ,Good luck ATT .
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April 2023 by Abdul Rollock
Tonya and Patrice were fantastic! She greeted me as soon as I walked in she fixed my phone and helped me get an upgrade as well they're also introduced me to the cable deal as well. The service I got was stupendous thank those lady's so much I'll recommend this place to everyone moving forward
