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February 2024 by Michael Horowitz
On time. Helpful.
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January 2024 by Tujor Reddish
Came quickly
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November 2023 by Sorav Pruthi
Very rude and unprofessional. Driver was trying to get two different riders ride together because we’re going to the same direction. When we both refused, he tried to talk request me if I can cooperate. I was like why should I cooperate. Drivers name is Rakesh Talwar. And while driving me home, he kept using his phone talking to his family and very unfocused on his driving. AA should change their company. I feel safe riding with Uber/Lyft than riding with this company. Would not recommend this company at all!
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July 2023 by Matias Paterlini
The dispatcher was extremely rude. She hang up on my call, just because I called to ask if the plate of the car that was picking us up from the airport belonged to the company, as it had absolutely no sign at all related to the company.The driver was great though, polite, car clean, etc
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July 2023 by Mariana Franza
If i could give less than zero i would. Their phone operator is one of most rude people you will encounter. This is the service that AA uses when they cancel flights. They take forever to get to the airport, they made me wait for over 20 min and decided to take a taxi that was readily available. Had a voucher from AA to go back to airport ans i had to use them. I called them the next morning at 7.14 am to book a car for 5.30 pm that day. My new Flight was at 8 pm. Called to confirm at 4 pm. They confirmed. At 5 they called me and said they wouldn’t be able to pick me up until 6.15 pm.The man in the phone, another horrible human being.Worse service ever. If you want to get to the airport, or anywhere, download Uber. No wonder these type of companies are going out of business
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February 2023 by Chris Kornfeld
Drivers excellent dispatcher rudest person face of company and hung up on my twice once for confirming my flight once for me asking why my ride was a few minutes late lady should not be on the phones
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October 2022 by Chidubem Okeke
Awful experience. I was assaulted as i sat in their vehicle at JFK at night. The driver left the window open which allowed a random person to yell and spit in my face. When I called to report the incident to their customer support i was told it was not their responsibility to keep me safe. The woman on the phone shared their driver noticed w random man pacing the terminal before my pick up (yet the window was left open and door was unlocked) and it was not their problem what occurred. She then hung on me multiple times and told me to take it up with American Airlines. Young women traveling alone please beware! I’m lucky i was not trafficked.
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October 2022 by Madisyn Ramsey
This is the worst car service ever. I’ve had 2 bad experiences less than 24 hours. The cars came 2 hours late once we got off the plane. No car is labeled. You don’t know which car is the sky way service. The employees are not wearing any type of clothing that says sky way it’s very confusing. The lady who answers the phone is very rude and kept Lying to us. Lied 2x and said the driver was getting off the freeyway and he never came. I called multiple times because we had a flight that was coming up very soon. Ended up missing the flight. The lady was very rude and nasty on the phone she hung up on me once. Then once I called back she continued to be rude and said “well I don’t know what to tell you”Not accommodating at all. I won’t ever recommend this car service ever. Provided you own transportationGood luckThe lady’s name is Kathy by the way she is the dispatcher
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September 2022 by Andrea V.
Awful experience. I was assaulted as i sat in their vehicle at JFK at night. The driver left the window open which allowed a random person to yell and spit in my face. When I called to report the incident to their customer support i was told it was not their responsibility to keep me safe. The woman on the phone shared their driver noticed w random man pacing the terminal before my pick up (yet the window was left open and door was unlocked) and it was not their problem what occurred. She then hung on me multiple times and told me to take it up with American Airlines. With the increasing rates of assaults and trafficking , young women traveling alone please beware!
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August 2022 by Ms. Lawson
Great car service with courteous drivers and decent fare prices! Will get u to ur destination expeditiously! With all things there are bad days with not enough drivers, but not to often.
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August 2022 by Janna W.
Avoid if you can. I was stuck in New York for a layover and needed a ride to the airport the next morning. Fortunately, my airline gave me a voucher for Skyway, win! I called the night before to tell them what time to pick me up. The lady hung up before confirming so I called back assuming we got disconnected. She seemed annoyed and confirmed. In the morning, I went outside my hotel 5 minutes early to wait for my ride. 10 minutes went by so I decided to call just to make sure they were on their way. They apologized and said "there's heavy traffic, they are 10 minutes away". I said, "no problem", and continued waiting. Thank god I gave myself extra time to get to the airport. 20 more minutes went by. By then, they were 25 minutes late. I began calling and they would pick up the phone and then hang up before answering. I was starting to worry. Should I just call an uber and pay the $100 to get to the airport? After about 10 calls, they answered and I told them I was concerned because my driver still wasn't there. The guy began yelling at me, saying "do you think it's my fault that there is traffic? I can't control if there is an accident, the driver will be there in 10 minutes, etc. etc." I couldn't believe how I was being treated over the phone. I was only trying to get to JFK to catch my flight that was delayed for 14 hours. Fortunately, the hotel manager saw me outside looking worried and asked me if I was looking for a ride and offered me a shuttle. He told me this isn't the first time this has happened. If I could give this company zero stars, I would.
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August 2022 by Dennis W.
The common theme amongst the reviews which I will wholeheartedly parrot are as follows: Rude, short, and incompetent dispatchers who fabricate stories to hide their incompetence. The company can't pick you up at the time they say and it's always "just 10 more minutes" or "just 20 more minutes" when it's really and hour. The drivers need to retake their license exams and prove competency (there is obviously no driver training or standards they must meet). It's downright scary how they drive and I wouldn't trust them to drive any of my family members or my neighbors dog. American Airlines shouldn't use this service anymore. It's low-bid, second rate, and overall a frustrating experience. Thankfully one of the drivers was halfway decent and said, "Even though you made the reservation for the pick up in the morning, call us because there are often problems." He was right. The dispatcher said, "Oh, we had your pickup time at 7 pm, military time." She sounded fake through her prevarications and I knew the driver had given me sound advice.
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August 2022 by Larry C.
I received a voucher from American Airlines. The dispatcher was rude and the car service was worthless. I ended up paying for my own Lyft. I would rate zero if possible.
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July 2022 by Carla Brown (BrownBrown)
Very unprofessional, extensive wait times, and no call no shows! Even if you reserve a ride in advance they will either be 1-2 hours late or not show up at all. Rude staff members.
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July 2022 by Laya Yousif
The worst to deal with. Never use them. They’ll have you wait for hours and not care about customer service
