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February 2024 by Matthew Bronson
They didn't have the phone I needed and urged me to buy a more expensive model. When I said no, they were very rude and disrespectful; if I could give them 0 stars, I would.
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November 2023 by Suzana K.
Evelyn was tremendous help. She solved all my problems, shes a very sweet young lady.
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October 2023 by Avi Sen
i wish i could give zero star. Went there to upgrade my iPhone and the rep had no clue about the current promotion. kept asking to upgrade my plan. went to another store on Francis Lewis Blvd and LIE.
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October 2023 by Ana Sabater
I went to union turnpike T-Mobile location where Vanessa was so delightful and a great personality and great customer service was given she was kind and knowledgeable.Thanks venessa.
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September 2023 by Ennovy Wolf-Sanchez
Evelyn has the patience of a saint. I came in with a broken phone ready to purchase. Evelyn made sure I knew I had insurance and not needed to purchase. I decided to do so anyway. She stayed with me for over an hour and made sure all my needs were met. She’s truly amazing. The other staff was so helpful and kind during the process.
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September 2023 by Krishna Surujmohan
2 sales people, 1 is multitasking taking care of 3 customers at the same time, he was taking care of us before anyone else came in but supposedly I had to call apple and figure out why there was a server error, which I think he could’ve figured out. We came back 10 mins after figuring it out for ourselves, we were parked close by and came back. The other sales person is standing on her phone looking at us standing there for an hour. Then her people came in after us, they started speaking spanish. She looked passed us and took care of them. We asked the sales person that was taking care of us if he’s the only one that can help us or the woman could’ve taken care of us who took her people after us, he brushed us off and said he can take care of us. The manager came in after an hour and we told him we were waiting for 2 hours and he brushed us off too. Meanwhile, the female sales person who skipped us didn’t seem to know anything, as she was asking the manager a million and one questions while he was helping us. The new customer service team needs work. I work in customer service and the people that I work with complain after 10 minutes. Please hire better staff or train the staff correctly. Thanks.
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September 2023 by Shaila Polanco
Worst tmobile old man should be fired. Cancelled an order instead of doing his actual job and speaking to management regarding their faulty system i would leave 0 stars if I could
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August 2023 by Yanick Castel
Evelyn was the young lady who helped me. She was the best, most knowledgeable, professional, smart, kind, She is the kind of people we need at T mobile. I will go back to her. The guys are friendly as well. Evelyn, you are the best. Thanks for your expertise and kindness. 8/9/23 I visited the place. I will go back again definitely
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August 2023 by Victoria LoBello
I would NEVER recommend this store. What a nightmare dealing with Fahim. Needed a phone ASAP and was told I would have within 2 days and did not receive. No one in the store knew the phone was on backorder but it's right there on the site that it is. Everyone told me they understood my issue but they all had a phone to work with and I did not. I called to talk to Fahim, who was not in, and i did not appreciate the tone of both the saleswoman and the store manager. If I could give this store a zero or negative rating, I would.
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July 2023 by Emily E.
Don't go here. Bad bad customer service . Not even chairs to sit while you wait till they decide to entertain you. They barely have anything . Just go someplace else
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July 2023 by Colette Ambo
My poor experience is probably not a fault of the store's but rather just general bad customer service from T-mobile. I just happened to go into this store today to see if I could get a stolen device replaced after a week of back and forth with T-mobile insurance. It's not even worth a detailed review. My visit just solidified for me how little T-mobile cares about taking care of their customers needs. Just time to switch carriers.
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July 2023 by Renee Hussain
Excellent customer service by Fahim always courteous, patient and kind
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June 2023 by Alan Perlin
They were very unprofessional lied about things to take advantage of a senior citizen the people that work should be fired if you are smart do not go there they lie to you to make a sale there a f grade
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May 2023 by Lina Abac
Excellent help from Fahim. Excellent service, he helped me out a lot
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April 2023 by Esther Perez
I'd like to recommend Fahim my TMobile sales representative for his patience Expertise and knowledge of the Apple cell phones product. I came to get a new phone and walked me through the process even helped me create the numerous logins. I give him A+
