Kinney Drugs is a regional chain of full-service pharmacies and retail stores known for its employee ownership and commitment to customer service. With 95 locations across New York, Kinney Drugs offers a wide range of pharmacy services, including free prescription delivery, immunizations, and medication flavoring. The stores also provide a variety of retail items, such as over-the-counter medications, personal care products, pet supplies, and convenience items. Customer reviews highlight a mix of experiences at Kinney Drugs. While some customers have reported unfriendly service from specific staff members, others have praised the helpfulness and knowledge of the pharmacy representatives. Many appreciate the store's layout, cleanliness, and accessibility, noting that it is well-stocked and easy to navigate. Customers also enjoy the convenience of the tHRiVe Rewards loyalty program, which offers deals and surprises. Despite the occasional busy atmosphere and challenges in reaching the pharmacy by phone, Kinney Drugs maintains a reputation for being a reliable local drug store with a variety of products and services tailored to community needs.
Not for the 1st time I went to pick up my grandson's medication IT was ordered Friday. This was Monday at 430pm. I was told they had not started it and it would be another 30 mins to get it ready. REALLY 3 DAYS AND IT HAS NOT EVEN BEEN WORKED ON. UNACCEPTABLE
July 2025
Some of the associates are unbelievably rude. I get it, life can be challenging, but this place really needs to ensure their staff treats customers nicely.
May 2025
The cashier, Daniel. I think his last name is Henkle, has made disparaging remarks about my wife’s appearance. There was a few ways to address this, and I feel this avenue would be the appropriate way to avoid doing something irresponsible.
