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December 2023 by R C
They don't answer the phone, and if you manage to get through, they deliberately hang up on the calls. Extremely disappointing.
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September 2023 by Laura Bonilla
Service at this branch has decreased tremendously, too many people playing executive roles while people is waiting for help.
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September 2023 by Joe Rivera
Holiday weekend and the ATM is down.
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August 2023 by Biju Mathew
Went to the Chase branch a few days ago to get some documents notarized. I went into the location about 10 minutes prior to closing. Went to the teller to ascertain if there was anyone available, that can notarize some documents. I was requested to have a seat. A few minutes later Soribel Abello approached me and inquire as to, what she can assist me with. I informed her, I had a few documents that needed to be notarized, she directed me to her office and she proceed to notarizing my documents. I thought I would have a hard time, since I had about nine documents that needed to be notarized and it was closing time. Soribel was very helpful she notarized my documents without hesitation. Thank you.
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August 2023 by Catherine Chin
Very helpful reps here. Friendky
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February 2023 by Janice S.
The land that time forgot. Literally. I waited 36 minutes for a simple matter while hearing Ms Concierge tell the other employees, well she doesn't have an appointment. Plan on waiting. Or take your business to another branch. Or bank.
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August 2022 by Greg L
Another day another long line
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August 2022 by Christopher Corbett
This location is what is causing me to close 8 accounts. They do not care. No one wants to work. Employees are sitting at their desks and refuse to help. They come out and ask you to make an appointment, yet no other location does. Chase stole $7000 from me, it’s been 5 weeks, 1 police report, over 3 hours of phone calls, 9, yes 9 visits and each time I’ve been told they don’t have it. Spoiler alert: they do and with the assistance of a partner from another bank (YES ANOTHER BANK), they miraculously found it. Now, instead of returning my $7000 they are requiring me to make an appointment for sometime next week.
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August 2022 by Nicole Crerand
They literally don’t answer the phone.
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February 2022 by Joe James
3 weeks ago me n wife went to this bank there was only one customer and 3 employee doing nothing the lady manager asked us if we have appt she refused to see us so we went to chase at next to shop rite.They took care it. Poor customer service and lazy employees
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October 2021 by Exquisite Equity
Had issues depositing cash into this ATM few weeks ago and now I just saw someone else having similar issue. Only 1 ATM in this brand during closed hours and they need to fix it.
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June 2021 by Haron Wahab
Worst branch when it comes to using the restroom. Their excuse employees only. I come from a banking background 4 years in the business and I never say no to the bathroom. Especially when your a client of the bank.
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February 2020 by Ed Franmel
Always a friendly welcome and rarely a long wait for service by tellers. Ample free parking outside, with an ATM inside the front door lobby allowing 24 hour access to Chase card holders to process checks or get cash. A drive through window and drive through ATM also available. The location at Jericho Tpke and County Court Rd means easy access from main roads.
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January 2020 by Akhtar Hossain
Excellent in everything: location, stuff, service. But you can't satisfy everyone; some folks rated chase bank as terrible!
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November 2019 by James Hanel
Don't know why I took so long to switch to chase from Citibank but working with this branch has been amazing . Super friendly the checks i put in are available almost immediately and they have branches everywhere . Good riddance to Citibank .
