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“Been at this facility for years and are very happy. It’s clean and well kept. Secured and gated with two loading docks. Lene the store manager is amazing if you need anything ask for her.”
“We were met at the front desk by a very friendly employee named Brenda who took very good care of us and made moving in very easy! She was very kind and helpful and gave us a great rate for our storage unit! Allen another wonderful employee helped with some heavy items and went above and beyond his usual duties for sure! Just can not say enough about these 2 employees and the great experience we had at this storage place..Thank you so much for all your kindness and help!!”
“I’ve rented from Empire Car Rental multiple times and each time was great. Fast service getting you in your car and the people are pleasant and friendly. Morales checked the car out for me on my last rental and did a wonderful job. You are lucky if you get him and he is very friendly and pleasure to talk to. Makes the experience easy. I will definitely continue to rent from them and recommend them to anyone . Thank you Empire”
7:30AM - 6:30PM
1850 Imperial Ave, New Hyde Park
Truck Rentals
“Mr. Morales, was personable and took care of all our rental car needs. We did an excellent job giving us an overview of the truck. And also helped us out with making sure we took truck only routes. You all are lucky to have him.”
“The best service, the best treatment—we were truly satisfied with all the attention and dedication to the work. Milly went the extra mile with her recommendations. 1000 points for her.”
“The people who work at thus location are very nice & courteous. Everything went quick with the rental & spacious parking lot. Had a issue with the mileage I had to pay for renting in Inwood, instead of Brooklyn, because of availability but it's not thr locations fault. U haul representative from the customers service department was rude & did not want to help at all.”
“Rented a U-Haul cargo van for a move & was not disappointed. The van was clean, had connection for my USB phone charger. The pick-up & drop off was easy & only required a cellphone to take pictures & do everything online. I rented it for 24hrs but only used it for a few & was pleasantly surprised of how easy the return was even after hours. I will definitely rent again!”
“The customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.”
9:30AM - 4:30PM
99 E 2nd St, Mineola
Truck Rentals
“Mike was a huge help when the van we were loaned broke down! We had one of his vans in 45 minutes and we’re able to move our Daughter to Brooklyn. Great job Mike!”
“RORY IS AWESOME helped me out the most in a time of need. If u need a u-haul or rental car like I did, come here you will be beyond amazed with his professionalism and care. This is the one! They care for their customers and treat you the way they would want to be treated ? ❤️”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
“Hello! This place has a great team. I liked the service and assistance of the staff. Especially Giacomo Dignoti helped with everything from the first call. I had a special order and he found it and made it. Clear, accessible, fast and professional!!!!! Thank you very much.”
7:30AM - 5:30PM
2204 Hempstead Tpke, East Meadow
Truck Rentals
“Friendly efficient service from my interaction with the 3 employees at 3 different times in my visit. Each were veryhelpful and went the extra mile with their help.”
“Normally I avoid this location at all costs. I just needed two boxes so I went in to this location. I’m so happy I did. Normally the lines are long and the employees are rude. Today there was only one employee. His name was Jordan and he was extremely polite and efficient . The only reason I didn’t give a rating of 5 is because you might come on a day when Jordan isn’t working.”
“Excellent service . Especially the young man that checked processed the transaction in the morning and checked me in. He was busy and he professionally and politely multitasked. The young man that checked me back in was polite. The lady that called me the next day to enquire if everything was satisfactory was amazingly courteous and professional. Amazing service all around.”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
9:30AM - 5PM
156 Haven Ave, Port Washington
Truck Rentals
“Fantastic and reliable service with simple procedures and easy going staff. Would recommend the service to anyone who needs an extra hand moving something and wants to handle it themselves. Quality service at its best!”
“The dealer was helpful and courteous. The address location could more specific to the exact area of where to go; pickup location and meeting place are different.”
“Rented a van here. Joe was great and easy to work with. Everything was clearly explained and pick-up/drop-off was a breeze. The van was clean, had plenty of fuel for my trip, and was in excellent shape. I will definitely use them again, for sure. Thanks again to Joe!”
“We made a reservation on the phone and when we showed up they didn’t have anything available. Thank goodness that the lovely Taquia was so helpful and was able to get us a truck. She was very pleasant and understanding. Thank you Taquia for going above and beyond and helping us resolve this issue.”
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“What can I say, Suresh is the best. I wish there were more Sureshs around. He goes above and beyond to make us customers happy. He's vey courteous, respectful, professional and the list goes on....I hope he will continue to be a part of Safeguard in the years to come......Thank you Suresh!!!!”