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January 2024 by Jack Guy Lafontant
I love that store
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December 2023 by Joseph Rocco
Went into the store on Sunday which I have bought Items many times.I asked a young Saleswoman that was working in the Sneaker section, Brown Hair, Glasses,,,a question because the Sliders didn’t have a price on it. And I asked her “ How you doing today”?No responseNo smileAwful attitudeJust told me the price and walked away!!The problem is no one has fear of losing there jobs anymore. It’s mind boggling!!
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October 2023 by Kevin Kee
Horrible customer service. I would give them a negative 1 if I could. I walked in to return 2 items after not being able to return them a feed day earlier due to some issue that adidas was having company wide. I go back to the store and the gentleman helping tells me that the order number isn’t brining up the two shirts I needed to return although they could clearly see them on my email receipt. The manager then tells the guy who was helping to take other clients as a line was forming behind me and that I would need to call customer service myself to have the issue resolved. I ask them if they could call since it wasn’t my fault as I had already come in a few days prior to make this return and was unable to. The manager or someone else should have been able to assist the other clients until my issue was resolved instead of me having to do it on my own by just giving me the customer service number. Very bad customer service in my opinion. This interaction took place on September 5th at 7:00pm in the Roosevelt Field location. I was and am extremely disappointed.
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April 2023 by Joe Betancourt
Stefan the sales associate was extremely helpful and went the extra mile close for me while it was to closing, honestly he transferred me to the female manager (Jessi I believe) and it was a night and day experience. I’ve been a manager for 8 years at a high volume company. I’d recommend a realignment of staffing.
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March 2023 by MsToylen
I ordered sneakers online, I went to this adidas store to return/exchange. I even called before I went there and spoke to someone name Dave! He said I was allowed to return/exchange with an online purchase. A few hours I get there, I’m told the exact opposite and the employees act like they didn’t know what they were doing. I went to Queens Center to do it, the manager said that it’s allowed and he nots sure why I couldn’t do it at the Roosevelt field Adidas store.
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March 2023 by Eye Imagine Inc Imagine TV Video Journalism
Nice selection of Adidas sports shoes. Would like to see more soccer flats models.
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December 2022 by Poi Lkj
I wish there’s a -1 ⭐️ here, the employees gonna run out the business
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December 2022 by Al S
Joelle was very helpful.I couldn’t get a return label online and he helped me calling customer service , printed the label and packaged the box for me. Thank you!
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September 2022 by Gina Moreno
Kudos to the staff for assisting their customer, thank you for taking your time. Thank you so much!!!!
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August 2022 by Oli Brown
Not fair on raffle pick up, they expect us to pick the shoe at 5 when almost everyone is finishing work at that time, that store policy only benefits the employees who keeps the pairs, even tho they closed at 8, plus the employees on this location are very rude
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June 2022 by Suleiman Kassam
Good staff. Nice place and clean
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June 2022 by Chris
Normally I hate shopping for sneakers especially cause the most salespeople are rude teenagers ? but here, at least with the salesman Steph (I think that's how you spell his name lol) was extremely helpful in helping me get sneakers for my wife & son.
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April 2022 by Daniel del Ponte
This place had great customer service. We were greeted and asked if we needed help. Then we had a helpful and informative conversation with the salesperson.
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April 2022 by Ricardo Guzman
Don’t be late to your in store sneaker release latest time slot available such as Yeezys , they will give up your pair, even if your 5 minutes late
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March 2022 by Dj C.
30% off enter store I was lucky got everything I needed. Service is excellent. Will be back
