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January 2024 by Fazal
This store will be closed permanently very soon.The customer service is very poor. Will never come again to this store. disappointed
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January 2024 by Samsul Khan
They are best ?
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December 2023 by Laurie Nazaire
I went in to return newly purchased boots that were uncomfortable. The associate just eyed me and proceeded to start wiping the bottom of the boots. Finally, she asked her manager and she stated they can’t take the return. They’re dismissive, rude and not helpful. I was able to return at another location. Shows the inconsistency in their policy.
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September 2023 by Elizabeth Peña
Good charisma, good vibes, I fell in love with Liah's costumer service, I think her name is, people like her are what every business needs
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September 2023 by Marisa E
Jaleesa the store manager is very friendly and a great help! Great customer service at this location! Thank you so much!
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July 2023 by Sanjana
Very poor customer service! I wish there was an option to give 0 star.
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May 2023 by Natasha Connor-Moore
I placed an order online for in store pick-up. I never got an email advising that the order was ready. I called the store, and the associate that answered was not helpful at all, and the call disconnected. Of course, nobody called me nack either. I had to go to the store only to find out my order was there. I do not recommend their pick-up in store option. They are the worst!
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March 2023 by Raúl Cerdas
Jose is a clown. He charges you for things you don’t want. When you try to get your money back they say it’s not refundable
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February 2023 by T S
The male worker, working Thursday, Jan 19,2023 at 7pm, had so much attitude. Was on his phone the whole time did not seem like he wanted to help at all. told me my bag was not ready for pick up when it was and I had to show him proof for him to go back and get it. Next time instead of making your customer track order for you, just type in the order number and check yourself! Never going back
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January 2023 by Robin Ford
I was in the store asked the young ladie with a pink top and blue jeans for a shoes in a size she said let me check I been waiting for ten minutes until I had to go and ask her did they have it and she tells me oh I’m sorry we don’t have it but if I didn’t go up to her I would have just been sitting there
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November 2022 by Tiffany Fu
Staff Jose was really rude! I don’t think he understand what customer service contains, does not listen and give you a nasty face and tone. Kept claiming that my shoes are wore and refused to refund me money. Plus shoes had a rip and found at home, brought back to return but got rejected. Customer service completely useless, no one answered but automatic voicemail!I used to like Aldo a lot, but this experience really disappointed me!!
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October 2022 by Sara Rai
They confused a shoe I selected and sold the last size while I was still shopping in the store for over an hour. I realized after I left the store it wasn't included in the purchase. I returned within 5 mins of leaving the store they made it seemed like they didn't have the size so it had to be the smaller size instead of apologizing or offering some sort of compensation for the wasted time I spent shopping and returning to the store.
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October 2022 by Cesar Alvarez
I order a pair of boots online and when I went to the site to pick them up they said they gave it to the wrong person when you call customer service there no one to answer your call just and Automatic machine that's does not gives you the option to get your money back
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September 2022 by Lady J De Jesus
I've been going for years in different locations (States) and Malls .
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January 2022 by Ravan C.
The girls that worked there were really nice. They helped me find styles that worked for me and ordered what I couldn't find in stores online.
