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February 2024 by Mukesh Gupta
I'll start by suggesting that it be a negative star choice. This store operates dishonestly. When you visit the store, they will inform you about fictitious promotions, which they later deny. Their manager, Jhonny, in particular, stated that he is not accountable for any remarks made by store employees or promises made, and that he would not be held accountable. He merely asked me to visit customer service or legal, but once something is done, it's done. All they need is business—by hook, crook, or plain deception. Worst experience ever, and I'm not sure how AT&T, as a company, feels about these stores that are harming their reputation.
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February 2024 by Crystal Coston
Definitely time for an iPhone upgrade. Happened to be in the mall and figured I’d pop in and get a new phone. Figured it was a perfect time the mall was packed but the store was unbelievably empty. One worker, looked at me strange when i entered like she was waiting to be greeted. I asked if any promotions were running for iPhones and she barley opened her mouth. Instantly turned me off. I’ll find another location with friendlier staff who actually want to be at work.
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February 2024 by Mukesh G.
I'll start by suggesting that it be a negative star choice. This store operates dishonestly. When you visit the store, they will inform you about fictitious promotions, which they later deny. Their manager, Jhonny, in particular, stated that he is not accountable for any remarks made by store employees or promises made, and that he would not be held accountable. He merely asked me to visit customer service or legal, but once something is done, it's done. All they need is business--by hook, crook, or plain deception. Worst experience ever, and I'm not sure how AT&T, as a company, feels about these stores that are harming their reputation.
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December 2023 by Don
I moved my business lines from tmobile to at&t & i must say that has been the best decision i made with the help of Daly . i got great deals & i am extremely satisfied. they have a good team going on here everyone is friendly & attentive . if you’re looking for a at&t that cares this is your spot you won’t be disappointed . Johnny , Taj & Daly you guys rock !
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December 2023 by Jason Janjua
I was greeting by TAJPREET. He was absolutely a fantastic help and he went above and beyond to make sure i was satisfied, and I will say I was very satisfied by his services if you know what i mean…
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October 2023 by Anna M.
super nice and helpful staff! we were there on a bad day and they kept their cool and were super kind and respectful to everyone!
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November 2022 by Amanda Ramdeholl
Rob and Kat were so helpful from the time that I walked in. I had a horrible experience at Apple so I needed to go into AT&T to restore my Sim information back into my phone. They were patient, They explained everything that happened, and even though it was not their fault or responsibility, they were still really willing to help me. I really appreciate their help and their exceptional customer service.Rob, and Kat specifically were so professional and they knew exactly what they were doing. I am so glad that I went to this location!
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November 2022 by Ahmed Dar
Came in with a problem Apple caused on my phone and I was greeted by Rob and Kat, they were very welcoming and helped me with my problem with the E- Sim. Their customer service was phenomenal and they made us feel very comfortable while answering all our questions
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November 2022 by Dua Bana
Rob Ana Kat are excellent and very professional . I love rob team work n being so nice to co worker kat. Explain procedure and they are very good in customer service
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November 2022 by Sima A.
The managers at this ATT store in Roosevelt field are very very helpful, especially Krishi (I'm not sure how to spell his name but it is the Indian manager). I've been an AT&T customer for 20 years, but this is the first time I went to this location. So no one knew me, but Krishi went out of his way to help me. Prior to this I had been to the Apple store in Roosevelt Field multiple times and they were not able to help me. I wasted many hours at the Apple store and when Krishi realized how frustrated I was he immediately dropped what he was doing and helped me get a new SIM card for my phone. He definitely saved me a few hours because I'm sure if I went back to the Apple store, I would've wasted another 6 hours. The second time I return to the store all of the other managers were so helpful. They also saved me a few hours because if I had to return to the Apple Store, half my day would have been gone. As a physician I have very limited time to do these errands but this location and Krishi proved to me that they value my time. If you need an iPhone 14 pro go to this location!!
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October 2022 by Danielle Betz
The manager of this store is amazing. Extremely knowledgeable and able to resolve all issues with my phone. He was accommodating and kind. A pleasure to work with. His staff was equally knowledgeable and amazing. Fabulous experience!!
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October 2022 by Jose Quiroga
I got talked into upgrades for 3 of my lines by one sales person, that they would wave the upgrade fees and activation or whatever, he tells another sales person or manager to do it after they are done with a client. Then I come back a week or so later and they still didn’t remove that, I speak with that other sales person Brandon and he takes my information so that the manager can do it. I go in today to check if it was done and the “manager” says they don’t do that and won’t honor what was promised for me, I’m very disheartened by how they don’t keep their word, def won’t recommend to anyone to get ripped off by this store or it’s employees.
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September 2022 by crist ramsammy
The store manager was very professional and helpful. He answered all my questions and provided solutions to any questions I had. The manager even went further and placed me in a better package/plan that fits my needs. Overall I would rate the store manager a 5 star across the board. Thank you!
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September 2022 by Kayle E.
Worked with Rob on getting a watch. He was attentive,fun, and efficient which made this purchase nice and easy!
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September 2022 by John Emmons
The staff members were extremely helpful and a pleasure to work with. I would recommend this store to anyone looking to buy a phone or anyone needing any sortof help with their phone or their account. Great staff ! ! !