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January 2024 by Philip Zalon
I love Auntie Anne pretzels. Hot, buttery, soft and delicious. And the pretzels they serve here are no exception. Service can be a bit unorganized, and I hate waiting out in the middle of a busy mall at Christmas time to be served. And the prices have officially achieved ridiculous status. But those pretzels…Vegetarian options: Not reallyDietary restrictions: I don’t believe soParking: Huge parking area.Kid-friendliness: It is kid friendlyWheelchair accessibility: It’s in a big mall.
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July 2023 by Doralyn Alvarenga
Bought the pretzel hot dog for my son. The dough was not cooked through. I asked for a replacement. The cashier didn’t apologize, she had an attitude and then asked me for the uncooked one back (as if I was trying to get free food). The second one was also not cooked through. Realized half way through my son eating it. I hope he doesn’t get sick! Complete waste of money.
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June 2023 by Seta M.
This refers to the location next to Build a Bear. The other locations are fine. I went to purchase 2 pretzels for 2 people who were in the hospital. I went to this location after having a good experience every time I went there in the past. My wife is a big fan of your pretzels so I have been to that location often. I asked a young lady (who was supposed to be attending to customers but was attending to conversation with a coworker) if there were two hot pretzels ready OR ones almost ready to come out of the oven. I explained I was taking them to two individuals in the hospital and wanted to give them a hot treat. The young lady looked at me both with hostility and confusion and then blurted out a variation of "you want WHAT kind of pretzel?". As a business owner, I don't speak to ANY of my staff or customers that way and immediately was annoyed at her behavior. I immediately told her "Don't speak to me like that!" To which she began to rattle off responses to to me as if I was one of her friends she was having an argument with. After I let her know again you don't speak to customers that way, she made a comment in Spanish to the young lady standing next to her and went to wait on another couple. The person she was speaking to asked me what I wanted and I told her I wanted two pretzels. At this point, I had given up on getting them hot and just wanted the pretzels to leave. As she was getting them, I asked her to speak to the manager. She at first told me 1) she doesn't know who the manager is 2) The manager is not there and 3) She just started so she doesn't know. All of this begs the question: Which answer is true? At this point I was anger and persisted to know who to speak to. That is when the first rude person (the second young lady was NOT rude) chimed in and I told her, I was not interested in speaking to her because she was rude. She then turns to the couple she was serving and asks THEIR opinion if she was rude. They just happened to be African American as I am. I am assuming she asked THEM the question based upon that. Finally, when she found I was not leaving until I had a name of someone to call, she tore off a piece of paper and wrote the name "Tommy". I thanked her and walked away. I went upstairs to the second floor to THAT Auntie Annie's. I asked THE VERY SAME QUESTION of the young lady there. She showed me four that were sitting on a rack that just came out of the over. I purchased them and went on my way. Even if they didn't have it, I would have bought two regular pretzels. Here is the point: There was no reason the disrespect me. Maybe she didn't understand the question. If so, the proper thing to do would be to say she didn't understand and I would have stated the question again. Her actions seemed personal. THAT is inappropriate. Then when asked to speak to a manager, you want to try to hide that information? Why? An even better question is WHY WAS THERE NO SUPERVISOR ON DUTY?Here is what this young lady does not understand. Every year in August we treat our kids at our summer camp to Carvel Ice Cream and an Auntie Annie's pretzel. We have over 50 campers on average every year. Guess where we go to buy our pretzels? THAT Auntie Annie's. I will hope that someone in management will understand what I'm trying to say and deal with this behavior. We should not treat each other with disrespect AND if this individual does not know this, she should not be left unsupervised.
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April 2023 by Pat Lapp
Good pretzels and a few other things to snack on
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January 2023 by Zi Malikh
Must when coming here. Cant resist Auntie Anne's.
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December 2022 by Lexi C
Drink was good and so we’re the pretzels! I didn’t like the cold cheese sauce though
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October 2022 by Lexi Christensen
Drink was good and so we’re the pretzels! I didn’t like the cold cheese sauce though
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June 2022 by Gertrude Grammont
I love their pretzels
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May 2022 by Rachel N.
I truly believe the salt and seasoning is coming out of the employees checks, because the five grains of salt on my 45 dollar order was pretty sad. Pretzel dog is undercooked too with wet dough on the inside.
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December 2021 by Franklin D.
I did not want to write a review but It's like I was speaking a whole different language while ordering. My pregnant wife clearly said the mini hot dog pretzels and frozen lemonade the young lady messed up the drink 3 times and had an attitude while at it. When walking to the car my wife looks at her cup and to her surprise she got pretzel bites with no hotdogs, even though she was asked twice. I've never written a review but at least be courteous if you'instead of giving an attitude while messing up the order simultaneously.
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December 2021 by William
Good pretzels. Friendly service.
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November 2021 by Greg T.
Was shopping in the mall and put in an order on the app for an unbuttered salt pretzel to save time. I come to the store and said I ordered through the app unbuttered salt and she said "everything has butter on it already" pointing to the premade pretzels. I said again that I ordered it on the app for unbuttered salt and she said "that will be a 10-minute wait". What's the point of placing the order if it's not ready!!??? She checked the order receipts and had my information. Like do you ever look at these orders? I ordered it 15 minutes ago!! Terribly trained workers!
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April 2021 by Eva Wang
Regular salted pretzels
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March 2021 by Google user
Good pretzels. Friendly service.
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December 2020 by Sabrina P.
There's two auntie Anne's in the mall. The ome across from Victoria secrets, none of the employees change their gloves, handle money, cards, touch them sleeves etc. and keep the same glove to give you your pretzel. Absolutely disgusting especially during a pandemic
