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February 2024 by Farjana Khan
Hello,I went to get my daughter’s ear pierced at the Claire’s at Roosevelt Field Mall.We were victims of racial abuse, unprofessionalism, neglect, and endangerment by the manager and ear piercing personnel.1. My 20yr.old daughter did not have ID. They said my ID was suffice, which seemed out of protocol.2. The salesperson said the piercing cost $80.00. When I went to pay it, they charged the price to $85.99 plus tax a total of $93.00. This was unprofessional giving us wrong prices.3. When the salesperson marked my daughter’s ears, I kept reiterating it seems too high on the ear, near the cartilage. She kept saying it’s fine. She did not listen to the customer. Unprofessionalism.4. She pierced my daughter’s ear and the earring was poking out because she hit the cartilage. She gasped and my daughter was in massive pain. She stopped and persisted to pierce my daughter’s 2nd ear. We said no.5. The manager came over. They didn’t clean my daughter’s ear. Didn’t apologize or bandage her bleeding ear piercing. The manager was rude. She said it’s a final sale yelling in our faces. I took pictures of them and said I will be reporting you both. I am a doctor. Then she refunded our money to cars. Said she it will take 3-5 business days.6. It was my daughter’s birthday and this is what she had to experience. I want corporate to fire both the manager and ear piercing employee. I have enclosed pictures of the 2 individuals. I reported them to corporate, yelp, etc.
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February 2024 by Joann Smith
Claire's claim to be the best place for ear piercings but they have inexperienced people doing the piercings. The lady who did my piercing used the wrong size earrings. Long story short ended up in urgent care to have earing removed because the earing went into the hole and was no longer visible. When I went to the store all they could say is i am really sorry. Not sure how that's helping me. Steer clear of this place. If I could give them a zero rating I would.
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December 2023 by Erin Hookim
Overpriced and poorly stocked. Even their items on clearance are overpriced.
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October 2023 by tory lane
Phenomenal staff thanks to employee Noelle for a lifetime experience with my son
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September 2023 by Michelle Parrish
8/29/23 around 6:00 pm, Roosevelt Mall store. My niece left her phone on the register counter. The associate put it in a drawer and never TRIED to alert anyone in the store that a phone was lost, EVEN after we told them we lost our phone. When she saw we were calling the phone and I asked her to turn down the LOUD music, she then opened the drawer and my nice said, “that’s my phone.” I believe in my heart she planned to keep the phone, not to mention that they claimed the system was “down” so they couldn’t charge her gift card. I think they wanted us to leave. I’m NEVER recommending this place to young ladies. Both staff were SUS!
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June 2023 by Lynn Varghese
They have a lot of cute items such as earrings, necklaces, rings, etc. It's fun to wander around the store looking at everything.
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May 2023 by Jeri Levitt
I recently took a trip to Claire's with family when we're ready to check out we had a question about a certain price on certain item and the cashier was too busy talking on the phone to answer any questions and had a rude attitude this is highly unprofessional and rude
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December 2022 by meir bamberger
Very friendly service, many options to choose from.
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November 2022 by Janis A.
They refuse to accept returns because of policies that aren't listed in the store or on receipts. The associates are rude, disrespectful, and dismissive. My kids love the cheaply made, overpriced merchandise at Claire's, but I would rather chew off my own foot after getting caught in a bear trap than visit this store again.
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September 2022 by DJS DJS (Dj111398)
Well stocked, lines are always long but they move. Prices are getting a bit too high. Staff is friendly.
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September 2022 by Cheryl Cherrie Cust
Can always find some funky, eclectic jewelry as well as traditional styles.
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June 2022 by Demi Katehis
Got my third piercing a new weeks ago by Brianna…. pierced my ears incredibly uneven I’m so upset. I had to let it close bc it was so close to my second hole it was going to rip through. Highly do not recommend
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April 2022 by Oof meh:p
The girl who pierced my baby's ears was so sweet and patient. Great job.
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March 2022 by Spring Bom
Elysha is so patience. Love her ❤️
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July 2021 by Arnold Ramsaran
Nice place
