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December 2023 by Craig H.
I went to the Roosevelt Field Mall location to re-string 2 charm bracelets. They charged $240 dollars to string the bracelets with wire and add a silver clasp. Shame on me for paying the price as I needed to have the jewelry repaired. YES - my jewelry was repaired with mediorce service and poor customer communication. AVOID FAST FIX JEWELRY REPAIR IN ROOSEVELT FIELD AT ALL COST. OVERPRICED. December, 2023
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December 2023 by Jason B.
My Citizen Eco-drive watch was struggling to recharge for months, and finally (and completely) died. I read on line that the capacitor was likely shot, so I brought it to the Fast-Fix at Roosevelt Field Mall, which is where I had purchased it some 8 or 9 years ago. Andrew gave me a cost for the replacement capacitor and re-setting of my watch, and said it should be ready in a few days. True to his words, he called 3 days later to say the watch was ready. I picked it up and went on my way with my cherished Blue Angels watch once again in working order. Very pleased with the service. Thanks Fast-Fix/Andrew.
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November 2023 by Teona Akhrakhadze
Was there yesterday to replace watch battery they said it would take 20 min waited few hours came out with scratches watch and a screw missing from it who would be accountable for it ? Didnt even apologized was hiding behind counter if u dont know your job dont do it or if u made a mistake say it zero star
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November 2023 by S G
This review is regarding the customer service from the owner’s son who was working there the day my mother went to have 3 pairs of gold earrings fixed for me.The insertion piece on my earrings had broken and I needed them mended. Also, one earring had been stepped on and needed to be straightened.When my mom asked the man to fix it and change the insertion type to a stronger clip system, he replied arrogantly, “(Paraphrasing) instead of you bringing in these earrings, bring in your daughter so she can be taught how to put on earrings because she obviously had no idea how to” in a condescending way.Instead of giving solutions, or an alternative way to mend the earrings to make them stronger, he decided to insult my intelligence and bash my mother for asking for his help.If this jeweler can’t mend something as simple as an earring needle piece, I wouldn’t trust him with even holding anything of mine in his hand.Have some respect for your customers. And I guess her daughter isn’t so inept after all, that she was still able to figure out how to write a review on Google for your establishment.
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October 2023 by Nassau County EVE
This jeweler is a crook. I had a ring with 3 pearls. After over 20 years, one of the pearls was knocked out. I left it with Fast-Fix Jewelry to secure the pearl back into its setting. Everything seemed fine except, less than a week later the pearl was peeling. They replaced my real pearl with a fake pearl. I had no idea how to prove it so I actually have been robbed.
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August 2023 by A H F
Supposed to open at 10am (Wednesday.) Got there at 10:20. Doors locked, lights out. Came back 20 minutes later, same thing. Not trying again.
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June 2023 by Ayal Alayev
Horrible service this Spanish guy broke my watch and said I would have to pay extra to fix it. Never coming back again avoid this place at all cost
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April 2023 by A
Awesome ?, crew members (Andres and Isaias) were very friendly polite and very professional make me feel welcome! Great ? fast service, they put a new belt to my smart watch,. And fixed my Bracelet also clean it,.. Definitely will come back ?
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February 2023 by Carlos Hernandez
I left a watch here 4 weeks ago and was told it was going to be ready in 3 days. Came back in a week and the watch was not ready……. So I was told to come back 3 days later and it would be ready 100%. Still wasn’t ready fast forward to today person claimed the watch is ready is in another location? I left the watch where I left it why was it at another location. Felt lied too and will pay over $100 to get my watch “fixed” even tho I don’t know if it’s really getting fixed or not. PS don’t tell your customers something’s ready but you will need more time. Either the job is done or not……. Also I noticed they have one of their employees write a 5 star review and that they bring all their watches in. Pathetic
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January 2023 by Jasmine Rivera
Friendly staff, great service. They fixed my jewelry in a day and also gave me an employee discount.
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January 2023 by 정유경
I see why people love this place. The owner was so friendly and so good at business. So much willing to visit again!
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November 2022 by Isaiah Feliz-Ureña (El Domi El Jefe)
I Always come to fast fix store to fix my watches and jewelry they did an excellent job of good quality, they are very polite.
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October 2022 by Cecil Smith
Good place to take your jewelry to get fixed fast
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August 2022 by George S.
The owner, Who told me he has 39 years of watch fixing experience, is extremely pompous. He treats his current and ongoing customers with utter disdain and dismisses and actually does not listen to anything the person says and then repeats what the person already said as if that client hasn't said anything so basically he doesn't listen to what you say and just does what he thinks you want him to do. I did put him in his place but for how long I cannot say. The repairs appear to be good but they are very expensive particularly for battery changes for common watches when the batteries themselves a four dollars a piece. I do like the younger gentleman, assitant manager, I don't know his name but he was the reason I keep coming back but he wasn't there the day which prompted this review.
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July 2022 by Isaias Emilio Feliz-Ureña
I Always come to fast fix store to fix my watches and jewelry they did an excellent job of good quality, they are very polite.
