-
October 2023 by Leo Pesso
Had a great experience at HL Gross. Krysi is friendly , courteous and patient as she took the time to answer all of my questions and followed up with me when i reached out via email. She went above and beyond in helping me with my purchase as she delivered as promised.i highly recommend this store and will be doing more purchases.an update 10/19/23, Krysi came through once again for a special occasion . Thank you
-
October 2023 by Erin Eberhart
I lost one of my wedding bands we had ordered from HL Gross by mistake, and recently replaced it. I worked with Krysi over the phone and she was more than accommodating. She looked up our previous order, matched the band perfectly, ordered it for us and shipped it to my house! She conveniently text and called, and kept me updated on the status during the entire process. We can’t say enough good things about this jeweler. From my engagement ring and bands almost 10 years ago to now, their service has always been top notch!!
-
October 2023 by advisortotheking
I came to H&L before to get my fiancée’s engagement ring appraised. I was satisfied with Jennifer’s service so we decided to come here for the wedding bands. Mimi was courteous and patient with my fiancée and I. She helped my fiancée select a beautiful wedding band. I’m not really into rings so she was able to walk me through the whole process. Her customer service is excellent and we felt great afterwards about our purchase. Some other accessories caught our eye and we will be back.
-
October 2023 by Ray Moylan
Tara and the rest of the team were incredible to work with! They helped me custom make the PERFECT engagement ring - I think my fiancé would have said yes to just about anyone who was going to give it to her! They absolutely exceeded our greatest expectations with their service, communication, and the end product, so we decided to get our wedding bands from them as well. I am completely confident that H.L. Gross is THE best choice for anyone going through what can be a very stressful process, and I would encourage anyone looking for rings or other kinds of jewelry to reach out to them!
-
October 2023 by Joe N
I want to take the time out to recognize and thank Mimi for the ultimate shopping/purchase experience. Mimi showed patience and grace during my interaction with her. At no point did I feel pressured or rushed into a decision.Mimi remained communicative throughout the process of buying the timepiece. She went out of her way to ensure I was fully satisfied with the transaction.5 stars, a real keeper and great ambassador for H.L. Gross. My wife and I are in the hunt for a few more timepieces in the very near future. I look forward to working with Mimi again soon.
-
September 2023 by Katherine P
Just wanted to share my experience, as we just picked up our wedding brings yesterday! We worked with Kyle who made it so easy for us and was very patient in helping us pick the best styles for us! Very thankful for the help he gave us and the overall experience of working with HL Gross where my fiancé also bought my engagement ring from. Over all they have all been wonderful and we look forward to continue working with them for years to come!
-
September 2023 by Jack Harder
I had an excellent experience working with Gross Jewelers. I was looking for a necklace for an anniversary gift, and there was an amazing selection of beautiful pieces. I had one picked out before I walked in, but while working with Krysi in the store, I actually found one I liked better. The whole process was awesome, down to the gift-wrapping. Highly recommend, will shop here again.
-
September 2023 by Arman Nasim
An absolutely wonderful experience in buying my first Rolex watch. Mimi took care of everything and kept me updated every step of the way. Very friendly and professional atmosphere, I would highly recommend to anyone in the area looking for watches and jewelry.
-
September 2023 by G F.
After my not so glowing review. Bradley, the owner, called me and apologized. He quickly went on to resolved the situation and today I have my watch back repaired. Thank you Bradley! You are a true gentleman. If ever any friend and family are in the market for a fine watch or jewelry, I will definitely send them your way. Thanks again. I wish you continue success.
-
September 2023 by Rey H.
I recently purchased a watch here and can't express enough how delighted I am with both the experience and the watch I purchased. From the moment I walked in, the staff was warm and welcoming. Bruce Lutwick took the time to understand my preferences and guided me through their impressive collection of timepieces. Their knowledge and passion for watches were evident, making the decision-making process a breeze. What truly stood out was their commitment to finding the perfect watch for me. I ended up with a remarkable timepiece - one that I haven't stopped admiring since I left the store. The customer service was impeccable, and I felt valued throughout the entire transaction. They even went the extra mile to ensure I was well-informed about the watch's features and maintenance. I wholeheartedly recommend this store to anyone in search of a top-notch timepiece and an exceptional shopping experience. I couldn't be happier with my purchase, and it's all thanks to Bruce! Thank you to the wonderful team at this store for making this a memorable experience.
-
August 2023 by Andy Wu
I had such a great experience working with Kyle today that I felt compel to share.I wanted to purchase a Rolex watch as a gift to my wife to commemorate the birth of our 2nd child. When we arrived at the store, we were instantly greeted by Kyle. He was super professional and friendly at the same time.Kyle was super helpful, informative, attentive and knowledgeable of watches. I appreciate him helping my wife try on couple of different Rolex sizes, and he walked her though the different model type, dials, bezel and bracelet. Ultimately, with Kyle’s assistance, she was able to pick out the watch she wanted.I can’t wait to go back and pick up another time piece or jewelry for another life’s milestone. Highly recommend H.L. Gross & Bro. Jewelers.
-
August 2023 by Rachelle Rodriguez
Mimi is amazing!!! She is so helpful and accommodating and really gets to know you on a personal level which is great when it comes time for my husband to pick out jewelry for me. She knows exactly what I want.
-
July 2023 by Joel Grow
Wow!!! I always deal with this jeweler and aside from the quality of what I have purchased in the past (which is top notch BTW), this was the first time I've dealt with Mimi and she was AMAZING! She made the purchase so easy and seamless as well as her attention to detail and prompt responses to questions. And she seemed just as excited as us to get the ring. I can't say enough good things about her and the jeweler! My advice: Don't shop anywhere else!
-
July 2023 by Carol Fisk
Mimi was great, she tracked down a pair of earrings that matched my wedding ring but were no longer being made. She worked with the supplier to make another pair and sent them right away. Great customer service!!
-
July 2023 by Ammar Al Rubaiay
Excellent experience overall. Very pleasant and knowledgeable staff. Purchased a watch from here and Tara was great throughout the process. Very nice and patient showing me various watches and ultimately helping me get the watch I wanted. Highly recommend working with Tara to get your watches!
