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January 2024 by Rachel S
The blatant racism and unprofessional behavior exhibited by an employee at Hope & Henry significantly tarnished my previously high regard for the brand. Despite my admiration for the quality of their products and having been a proud customer, my mother's distressing experience in the store, where she was harassed and made to feel unwelcome by a brunette employee, is unacceptable and deeply disappointing. Her encounter, marked by being unfairly followed, crowded, and berated, highlights a disturbing issue of racial discrimination and a lack of respect. This incident not only compelled my mother to defend her right to shop without prejudice but also led me to decide against further patronizing a brand that fails to uphold the values of class and kindness.
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November 2023 by Sonya Persaud
Amazing team keep up the great service ?
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October 2023 by Lizhe Frazier
9/23/23 2:30 pm, female staff with brown hair, mid ageLove the brand but racist staffWalked in at the same time with another customer, the only staff looked right thru me and greeted the white customer, told her to let her know if she needs anything. I didn't get even get a hi although I was right in front of the staff, like I don't exist. I was actually looking for something, extremely disappointed. I will not visit this store again.
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August 2023 by Claire Palmiotti
Beautiful children's clothes
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May 2023 by Jerry Turner
I love this store, I met the owner when they were just starting and they are such a nice people. I really hope they open a location in orange county NY.
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March 2023 by Lina Elsayed
Terrible customer service. Never purchasing from this store ever again. Please save your money and buy from other stores. They dont refund you if items are ‘damaged’ according to them, but they also wont return the item back to you. Stealing your money thats what they do.They also dont have a number to call and discuss a customer’s issue. They do it through email only!! What a hassle
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March 2023 by Claudia Jimenez
I made a purchase weeks ago, it said that the package arrived on January 4th, then it appears as delivered on December 31st. The package never arrived, or it was not delivered or it was stolen, the conclusion was that I did not get my package. I write and file the claim and they tell me that their refund or replacement policies for the purchase should make a report to the police… what a waste of time!!!!!!!!!!!! Something that was not my fault and all I have to do to get reimbursed for something I paid for!! They still haven't solved it for me! I still don't have the gift because it was a gift!! Anyway!! A store that solves things in a very bad way and wasting its customers' time! Totally disappointed in how little they solve and how they handle things!!
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March 2023 by Genevieve.
I like the classic way they displayed the children clothes, they're very neat and clean, price isn't too bad either.
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March 2023 by Yedy
Very nice clothes, I like the very elegant designs and they fit very well.
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March 2023 by Jetset Kay
Good quality kids store.
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March 2022 by Sophie Always
The sales girl was nice and as cute as she wants to be. She was pregnant and had a great attitude. She offered great help and congratulated me on my new nephew! No complaints at all.
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March 2022 by Zach Mathai
good store for the well dressed toddler...
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March 2022 by Elizabeth Comeca
They have nice clothes and I found cute clothes for my daughter. The only reason I'm giving 4 stars is because the lady who was working there wasn't helpful and attentive. Customer service is important so if they improve I will be back.
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March 2022 by richard sarante
Great customer service
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March 2022 by Lorena Algora
I bought 2 sweaters for my friend's twins and when I got home I realized that the prices had been left in the tags, so I had to remove them myself (even though she knew that it was a gift), only to realize that I had been charged extra for one of the items. I tried getting a phone number to speak to a sales representative about it, I'm traveling and I could not go back to the store and didn't want my friend to get stuck with something that she could not exchange. Long story short... Good luck with getting in touch with them, because it simply will not happen. Having a beautiful mission and all that they talk about on their website is very nice, but this is a time-wasting and frustrating business practice. I will not shop there again, even though they sell nice clothes. It is not worth the hassle in case of trouble.
