Janie and Jack, a clothing store located at the Roosevelt Field Mall, offers high-quality apparel, though customers note the prices can be quite steep. The in-store experience has been hit-or-miss, with some associates demonstrating excellent customer service, while others have been described as lacking in personality and customer service skills. Despite the mixed reviews, many customers appreciate the store's holiday-themed clothing offerings, though some feel the designs have remained largely unchanged over the years.
Lacks customer service. Should be a welcoming, positive environment since it’s a children’s boutique
February 2024
I would like to give 5 stars to Katelyn! It was my first time going to Janie and Jack at the Roosevelt Field Mall and called to ask their location. Katelyn was very kind to give me instructions! She actually stayed on the phone and waited to check if I got to the store safely! She went beyond her ways to help her customer!
December 2022
This store location is so small, not easy to move around. The clothing are very nice quality but pricy, if you buy from that store be aware you won't be able to return the items at the outlet store in deer park outlet.
