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January 2024 by Cecilie Løvenholdt
I went to the hair salon yesterday, to get a haircut. I was showing a picture of what a wanted and we both agreed to how it should look like. The wierd thing is that I didn’t tell her how short I wanted. She didn’t ask me. She just cut it. I’m very sad and I have been crying all day and all night. It looks like one of the kids took a scissor and cut my hair. I will not recommend to go there.I walked down to the hair salon to talk to them and the manger didn’t even wanna talk to me. Which I think is not a very professional thing to do unfortunately
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May 2023 by LadyT
5/26/2023Penny's Salon went way up on their prices. At my last appt the price went up $15.00. I am a regular customer, no advance notice was given. They don't post their price list either. I will be going elsewhere! Don't like their deceptive practices.Services: Haircut
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November 2022 by Dee V.
Three strikes you're OUT! Tried to give this place and K a try. Went there for two haircuts. Not bad, not great. Allowed her to do my highlites. After telling her the color I wanted, I got yellow. Yikes. Sloppy job too. Bleeding, gloppy, not good. Third haircut, totally jacked. Went back to have her fix it. Its better but I'm done with JCP salon. Disappointed with lack of ability and professionalism.
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October 2022 by Laura RodIn
I went there on July 23 ..the receptionist said everybody is busy ...you have to wait...she take me to a chair ..to get me ready ....she wet my hair y before I said something she begin to cut my hair...I ask her...are you a stylist?...she said ...mm yes...I show I pic about what I want ...she cut to short and very different to the pic I show her....Always I feel so proud and confident with my hair ..she ruin it.Service: Haircut
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August 2022 by Wendy V.
Let me start by saying it was not easy finding the salon in the store. I personally don't think it was clearly mapped out. I was very happy with my blowout and curls. I was a little nervous when I first got there and they couldn't find my appointment. I was treated respectfully and got exactly what I wanted. The stylist was pleasant and told me everything she was doing and showed me photos of what she could do.
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August 2022 by Yevette
I went here for my hair on my birthday I was told 30$ I got there it turned into 85$ then they charged everything separately which is dumb then the hairstyle didn’t last to the car I called next day and they told me manager wasn’t there and they just now getting to us and now she told me nothing can be done I won’t be coming back and also stylist is scissor happy cuts more than needed off regardless of what I’m good off this salon I won’t be coming back also stylist don’t really care for my hair try’s to talk down on me about my NATURAL COLOURED HAIR. Won’t be going back!Service: Hairstyling
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March 2022 by Wilma P.
Stylist butchered my hair .... I had shoulder length hair. Had to get it cut above my ears to fix it. It was so uneven on the sides.
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December 2021 by PureAgonyBxx Yt
I went here for my hair on my birthday I was told 30$ I got there it turned into 85$ then they charged everything separately which is d*** then the hairstyle didn’t last to the car I called next day and they told me manager wasn’t there and they just now getting to us and now she told me nothing can be done I won’t be coming back and also stylist is scissor happy cuts more than needed off regardless of what I’m good off this salon I won’t be coming back also stylist don’t really care for my hair try’s to talk down on me about my NATURAL COLOURED HAIR. Won’t be going back!Service: Hairstyling
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November 2021 by Jessica T.
I wish i have read the reviews of this salon before i had a haircut yesterday, 11/2/'21. VC Image Salon was closed yesterday so I decided to get a haircut at this salon instead. The receptionist was personable & the place was almost empty of customers being a Tuesday afternoon I guess. The place was clean. So i had a nice 1st impression of the place....until my fate was handed over to this lady "B" (1st initial of her first name. Showed her the picture of the cut i had on my phone. What i thought was a straightforward cut, mid-neck length, straight cut all around w/ slight layers cuz I have fine hair ended up being an "80's Lady Diana haircut!!! Halfway through the cut, I told her it's getting short but she continued saying "Yes, yes, it's not finished" I was being polite as I knew she wasn't speaking straight English & had a Hispanic accent so I let her continue - what else can you do as a customer if part if your hair had already been cut very short?? I showed her the picture again just to refresh her memory of what I wanted done but....i knew it was too late at this point! She went ahead w/ what she had in mind, not mine. At the end of the cut, showed her the photo again but she said "yes, yes it's short & you said layers" Huh?? I paid & gave her tip (jist glad that somebody is working these days when so many chose not to!!) & showed the receptionist the photo of the cut i wanted & asked "does this look like the cut i ended with?" She herself answered with an emphatic "yes!" Lol I guess a good "vision" is NOT a requirement in getting a job at InStyle Salon @ JCP Newport Mall, neither is SKILL!!b Listening to the customer is so important & clarifying what the customer wants is in itself a skill people in this service SHOULD develop, unfortunately not everyone has that!!
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October 2021 by Laurie Nazaire
I was excited to try a salon that said they also do natural hair. Upon booking 2 appointments one for me and one for my friend, I was under the impression we would each get a stylist. However, only one lady worked on our hair. Thy advertise that they do natural hair but the “silk press” we received was a regular press. We were on the salon for 8hrs. She was scissor happy when it came to trimming. She also had negative talk about natural hair and proceeded to say how stylist don’t want to do our hair because it takes too long. The service was overpriced for what we got. Usually a silk press lasts 2-3 weeks, but the stylist said “it may last 1 day.” Overall I was not pleased with this salon experience, will not be going back or recommending it.
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October 2021 by Noelle LoCastro
Your store is such a joke especially the one in Roosevelt Field there is nobody at the registers I ordered shoes online none of them are the right size it is pathetic how are companies being run like this you should be ashamed of yourselves and nobody should shop here and that is my goal to make sure that no one ever shops here again I ordered a pair of shoes from the pick up in a specific size not even checking I get home and they’re not even the right size I tried calling the store no one’s even answering and when I get answered everyone’s hanging up I can’t even get in touch with anyone that is absolutely disgusting and I wanna make sure that everybody sees this review because it is ridiculous
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October 2021 by Cristian M.
I don't know how someone can mess up with in the 1st 10 seconds after I asked if I could get my hair cut with the grain only for her to go against the grain. I kindly explained to her and she said yes like she knew what she was talking about. She didnt even cut the hair on my forehead.i would not recommend
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August 2021 by Arjun J.
Whatever you do, do not go to Blanca Vasquez. I think she's either retarded or mentally incapacitated, but even when she was told to keep my hair long, and i had shown her multiple pictures for reference, she still managed to completely botch my hair. She managed to cut it almost 3 inches shorter than i asked for and apparently does not know what "keep it long" means.
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July 2021 by J Warner
Salon is conveniently located at my local mall. I made an appointment for my mother. She wanted color (bleach) and a "not too short" hair cut.The manager did the color and hair cut. She was very patient and took her time with her. She made sure my mother was happy.Mom was very happy, the cut and color came out like she wanted it.Staff was nice. Salon was neat, bathroom was cleanService: Hair colouring
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February 2020 by Emely Paiz
I made an appointment with a woman named Chantele. To keep it simple, I booked the appointment for FACE FRAMING HIGHLIGHTS and to fix my short hair as it was very uneven. The hair cut was mediocre but the coloring was something that a 2 year old could do better. It was like chunks of ORANGE on the top of my head and the sides. No blending nothing. I saw it and she wanted me to agree that it was nice when it wasn’t. I asked her to forget about the highlights and just dye all that color back to my natural brown. Even that she couldn’t do. I still have orange in the top of my hair. I was there from 10am to about 3pm. I’ve never ever had such a terrible experience in my life . Save your hair and avoid this place. Waste of time and money.