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October 2023 by Mira Campioni
Outstanding! BEST skincare experience I've ever had. The people here know WAY more than your average employee. Any other beauty or skincare brand I've shopped with doesn't care about me understanding the ingredients or addressing my personal concerns...or goals, as they call them here! Nicky did a whole consultation with me including using the new facial scan machine. No one else has anything like it. I left feeling better about myself, knowing more about what I'm using, and excited to update my routine. You won't regret stopping by and trying Kiehl's yourself!
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September 2023 by Its Iconik
Nikki was beyond helpful and amazing. At this location they allow you to do the scan of the face so you can see your problem areas. My husband and I did that and Nikki recommended amazing products based on the assessment and our skin needs. It didn’t feel as though she was selling but really trying to help. Not to mention .. we spent like 30 minutes in the store and she was the ONLY person working. Between us, various individuals and even a whole entourage of teen girls - Nikki still was patient, knowledgeable and helpful. She assisted everyone that came in and made our experience great. She deserves a raise!!
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June 2023 by Jeffrey Voltaire
Never have I ever had an experience quite like this! This has been one of the best experiences of my life and I just wanted to give a huge shoutout to Nicole, thank you! Everything was personalized and I felt so valued, and I amextremely grateful I happened to stop in. Nicole was extremely knowledgeable and patient!
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April 2023 by Joseph Myers
I am writing to express my disappointment and frustration with your Midnight Recovery Concentrate Face Oil 100ml Duo. I purchased this product with high expectations and initially had a positive experience. However, several months after using the product, I began to experience excruciating burns on my face that have persisted for some time now.As someone who has always taken great care of their skin, I was shocked to experience such a negative reaction to a product that is marketed as a gentle and nourishing facial oil. I followed the instructions on the packaging carefully and used the product as directed, so I cannot understand why I have suffered such painful side effects.I am disappointed not only by the physical discomfort that I have endured, but also by the emotional toll that this experience has taken on me. I have always trusted and relied on Keihl's as a brand, and I feel let down by the fact that this product has caused me so much pain and distress.
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August 2022 by Jim Young
Wow they let me come in after 8 pm to make a return. The employee Nicky was the best!
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May 2022 by Amanda Loreen
This store has helped me and several friends and family transform and understand our skin better. I can't think of any store (especially in a mall) where the staff know SO much and are SO nice. They have something for everyone and it's cool to visit just for the motorcycle and store design! I visit almost every month to ask a question or find something new
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January 2022 by rick verga
Kiehls in my opinion make the best skin and hair products on earth. The facial fuel for men is absolutely addictive. Trust me I've been hooked for 6 years now. It's not cheap, but you get what you pay for. I have never encountered a rude staff member at this or any Kiehls I have visited worldwide.
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December 2021 by Heather Lee
Great products! Just stocked up on some day and night cremes with Sabrina. She was so helpful with all her suggestions for my needs.
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October 2021 by Robert Hunter
Excellent and friendly service
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March 2021 by Jeremy Hunter
Great service! Ordered online and picked up in store!
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February 2021 by Gianna Ficalora
Very nice staff! I love that they disinfect products once you buy them. Also the products are great and the staff helped me find products that were great for my skin.
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December 2020 by michelle lasley
Everything you will need for me time. You work hard so splurge on yourself. Great body lotion, facial mask and lip balm.
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August 2020 by Tiffany S.
Eileen was incredibly helpful in helping me figure out what products would be a good fit for me. The Kiehl's store had a lot of COVID protections in place (limiting people in store, social distancing, hand sanitizer, wiping down packages with antibacterial wipes). I felt very safe inside the store. Love Kiehl's and would definitely recommend them and their Garden City store in particular.
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May 2020 by Evelyn Garan
Hope my pictures give people a taste of this awesome store! Not only is it clean and eclectic, but it is also filled with personal touches like these pictures of customers and employees. I don't know what was better? The service or the education I got? Nicky and Ilene are the definition of kindness and professionalism. When I used my hair mask this morning I thought of them and had to finally write a review...since sadly I have the time. I look forward to visiting again when the mall opens its doors again. (If you're a local it's worth visiting just to see their bike!)
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January 2020 by Stephen Tyler
Customer friendly. They really know there products and the place has a joyous vibe