LensDirect
Hours:
401 Franklin Ave, Garden City NY 11530 Hours
About LensDirect
LensDirect is a New York-based online retailer specializing in affordable contact lenses and exceptional customer service. Initially established as a mail order company, it has grown into one of the leading providers of contact lenses on the internet, aiming to become "America's Optical Store." Customers consistently praise LensDirect for its professionalism and quick problem resolution. One reviewer highlighted a positive experience with a damaged frame, noting superb customer service from Kayla, who efficiently arranged a replacement. Another customer appreciated the cost-effective re-lens option and the polite handling of a scratch on their glasses. Quick responses and effective solutions are frequently mentioned, with Alex being recognized for going above and beyond in customer support. Additionally, Kurshel’s prompt correction of a subscription lens delivery issue exemplified the company's commitment to maintaining a positive customer experience. Overall, LensDirect is highly recommended for its great shopping experience and dedicated customer care.
Most Recent Reviews
June 2026
Chela was GREAT! She answered all my questions and metaphorically held my hand through the whole process
June 2026
Took my old glasses and put new prescription lenses ...Mario is the best customer representative as well
June 2026
I had a uniquely positive experience with Chela from Customer Service at Lensdirect
She understood my questions and concerns, and was patient, and informative and thoroughly responded to them.
I have yet to get my lenses, but their customer service is awesome
More Comments(182)
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