-
March 2023 by Kate McMillan
Without going into too much detail, I will say that this is a jeweler of the highest integrity. I had an issue of mainly my own fault with a pair of earrings purchased on a trip with my husband and Na Hoku customer service was amazing. 10/10 on integrity and customer support, the place you want to buy from with a high value purchase.
-
October 2022 by C Sonic
Love the store and love their jewelry
-
April 2022 by Frank Nicosia
Very friendly staff. Yes even us middle class people can afford the beautiful jewelry here. The selection is unbelievable and beautiful! They do also have mens jewelry. My wife got me a bracelet!
-
November 2021 by yarin schwartz
Kristin (who I understand is the manager) gave us bad service. Will not go back to this store
-
November 2021 by Nisan Abarbanel
Terrible service, the manager is super rude and sarcastic.
-
January 2021 by Little Coqui
Na Hoku has so many unique pieces of jewelry. The jewelry are so beautiful. It's so hard to pick just 1 piece so of course I have quite a few earrings, necklaces, and rings. You can find something for yourself or someone special there. They have beautiful collections that symbolize the waves and other things in nature and fun things like flip flops. Go and take a look.
-
January 2021 by Chester
This would've have been a one star review, but its higher today because of the previous 5 star service that we got from Nina.My wife loves the jewelry especially anything plumeria related. Over the year we have come to this location for her birthdays, anniversary, and other reasons. We've greeted with excellent customer service until today.Got a mother of pearl pulmeria pendent for my wife this Christmas. She noticed that the gold chain (rose) didn't match the gold (yellow) border of the pendent. So we brought it back thinking it was an easy solution.The CS rep didn't not agree that it was a problem and that the Rose gold chain would oxidize over time to match the yellow border of the pendent..............And did not see this as a problem.So we paid for a piece of jewelry that doesn't match and that it could match over "time," is what she had the guts to tell me with a straight face.She was argumentative and not accommodating. We were fed up by then so I wanted a refund to which she gladly complied.The other rep heard what happened and actually offered the perfect solution. Why don't we return the pendent separately and get the gold chain. We both thought it was an excellent idea until the first rep just came back and said "it won't match anyways."Seriously. Is she trying to sabotage the store?I told my wife I can't support this physical location anymore and that if she wants something just get it online. I don't think the first CS rep cared about store quota or keeping repeating customers.I just hope she's not a manager cause this was a poor way of handling a simple issue.Basically expect no aftercare support.
-
January 2021 by Anita Washington
Beautiful unique jewelry and very very friendly staff.
-
December 2020 by Ryo H.
This would've have been a one star review, but its higher today because of the previous 5 star service that we got from Nina. My wife loves the jewelry especially anything plumeria related. Over the year we have come to this location for her birthdays, anniversary, and other reasons. We've greeted with excellent customer service until today. Got a mother of pearl pulmeria pendant for my wife this Christmas. She noticed that the gold chain (rose) didn't match the gold (yellow) border of the pendant. So we brought it back thinking it was an easy solution. The CS rep didn't not agree that it was a problem and that the Rose gold chain would oxidize over time to match the yellow border of the pendent..............And did not see this as a problem. So we paid for a piece of jewelry that doesn't match and that it could match over "time," is what she had the guts to tell me with a straight face. She was argumentative and not accommodating. We were fed up by then so I wanted a refund to which she gladly complied. The other rep heard what happened and actually offered the perfect solution. Why don't we return the pendant separately and get the gold chain. We both thought it was an excellent idea until the first rep just came back and said "it won't match anyways." Seriously. Is she trying to sabotage the store? I told my wife I can't support this physical location anymore and that if she wants something just get it online. I don't think the first CS rep cared about store quota or keeping repeating customers. I just hope she's not a manager cause this was a poor way of handling a simple issue. Basically expect no aftercare support.
-
November 2020 by Anthony Perez
best experience ever. people are really nice and caring...
-
March 2020 by Anthony Botta
Nice place
-
March 2020 by kennie morales
Great service
-
November 2019 by Bill Schwartz
Great Hawaiian Jewelry
-
July 2019 by Yess Hernandez
Wonderful services, and people. Beautiful jewelry!
-
July 2019 by Rae A.
Got a custom ring here as a birthday gift a few years back and it's beautiful, I wear it all the time. But whenever I'm in the mall I love stopping by here, smells lovely inside the store too. Associates are always pleasant when you have questions.
