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October 2023 by dale
Poor business practice. They sell new products that are in high demand, on amazon for ridiculous mark-up. Steer clear.
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August 2023 by B C
I had a photo I wanted enlarged. They have all my information necessary to tell me the work has been completed. I visited once to review the work, and called three times. I haven't heard from them since July 8th. I'm glad I did not leave a deposit. I was told that the work would be completed ASAP. Well, so much for that. I'm going to use another company
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August 2023 by Valerie Savannah
I came here after being disappointed with another shop and they were able to help me instantly with my old film camera. Not only were they able to print the photos from the negatives but they also emailed me the copies as well! Less than a week & the gentlemen that helped me was very kind.
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February 2023 by Brandon Atchison
Possibly the worst customer service of all time. I was hung up on multiple times for whatever reason. Horrible business, horrible people, just bad, don’t waste your time and effort.
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January 2023 by Karolina Wojtasik
Just make the drive into the city to fotocare or adorama….40-50% markup on everything.I was in a pinch needed some gear fast but holy hell what a mark up
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January 2023 by Barbara Colton
Wonderful camera store, great people and very honest.
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November 2022 by christine mennella
Not helpful! We felt as if we were bothering him & we were there to purchase a camera. The place is a fire hazard also!
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September 2022 by Lisa Mashonganyika
I LOVE to support local business and I only write reviews if service far exceeds expectations or is far below expectations. In this case it was bad. I went in to get some passport photos taken. The associate directed me to stand in a random spot on the shop floor to take the photos. I questioned why the photos weren’t going to be taken against a white background and I was told they would photoshop the background white. Ok makes sense. After the photos were captured, I paid and my contact details were requested. I wondered why but I provided them regardless. I was informed that I would be called once the photos are ready. I figured this was the reason my contact details were needed. I asked what time I could expect the call thinking it would be in maybe an hour max and I was told one week. One week for passport photos?! In 2022 where passport photos are printed instantly! Conveniently or incidentally I was only told this waiting time AFTER I had paid. I exclaimed my shock and was told the photos would be ready in 2 days (the next day being a public holiday). 2 days later I phoned in the morning and I was told the photos would be ready the next day at 10AM. The next day I phoned at 11AM only to be told once again that the photos weren’t ready! I expressed my frustration over how long it was taking and the fact that I wasn’t informed BEFORE I paid, also being that we’re in 2022 and I could’ve gone to Walgreens or the post office for instant photos but I chose to support local business and I was lectured that those organizations have government funding and all Neptune customers are returning customers so they know it’s a one week waiting time. I highlighted that I was a NEW customer and only then did they finally acknowledge my frustration and promised the photos would be ready by 1PM but I had work by then so could only go collect them the next day. I received a call at 3.30PM to let me know the photos were finally ready. I went to collect them the next day and for such a long wait, the photos are disappointing. As a Black woman with Afro hair, the outline of my hair clearly shows the photos have been photoshopped. The lighting is terrible being that the photos were taken in just some random spot on the shop floor. As a specialized photography business, I was expecting a better photography service than Walgreens, a white background at minimum, perhaps some studio lighting or something, but I got a worse service. No consideration for the lighting for my skin tone, a photo taken against the shop floor background and a bad photoshop job my hair looks like it’s copy pasted lol. I’ll now be going to Walgreens or the post office to have my passport photos taken against a white background and printed instantly. My time and my money wasted. So disappointing as I LOVE to support local business but this business disappointed me.
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June 2022 by Wanda Mazur
I went yesterday for the first time to find a battery charger that I really needed for a cannon I use for school. I have an older model, so it’s pretty hard to find the charger for my specific camera, but they went out of their way to help me out. They didn’t have the charger, but I got a fully charged battery. The people working in the back of the store were super nice and determined to help me. I’ll definitely be back!
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June 2022 by Scott Hooper
Great service, great price.I went to sort out my SLR which had got bottled water in the back and they were super quick to identify how to fix the problem. As I was on holiday in Garden City, I didn't have time to let them fix it, but they only charged me $5 to open the camera and find out what I should do to fix it. Really grateful for their work and they were very friendly.
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June 2022 by Xavier Guillaume
This is the second time I have purchased from Neptune Photo. Both times I was not disappointed. My most recent purchase was a package of cleaning cloths. I got tired of my wife stealing mine. Since she really liked how it worked I bought a package. Now her and the kids have their own, I can keep mine with my camera lens. I would recommend Neptune Photo.
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May 2022 by Nick M
Came in today to get an EF- RF adapter that was difficult to find. They were extremely helpful and sold the item at a fair price. Always good to support your local businesses. Also saw that they carry lots of vintage lenses. Very pleased with service.
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April 2022 by Bella Guerra
Got two rolls of film developed, was outrageously priced (for sure over $20 per roll but don't remember exactly, and I get a roll for $10 at the place I frequent now). Also took about a week to develop (not ridiculous but I have been able to get my photos back same day elsewhere). Service is extremely lacking, felt like I was inconveniencing the guy who sold to me and the other person in the store was not much better. Do not recommend, especially compared to other much better experiences I've had at camera/photo shops.
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December 2021 by Andrea S.
The only reason why i come to this store to develop my film is because it's the only one in town :( they are nice people and they email me the scans on time. But the prices are just too much!!!
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November 2021 by Ted David
Another wonderful experience at your store. Because of the excellent customer care at Neptune over the years, I have ONLY purchased my most expensive equipment from you.In 2014 my wife bought me a $1200 150-600mm lens at your store. Recently it was having some focus issues. I brought it in and in one day it was adjusted and is working again. No charge!That is why I will always use Neptune. The place is under new ownership ... VERY nice people, and former owner Bob is still there for technical advice and more.Great jobs folks, yet again, and always! Thank you!Previous reviw is below. Same place, same great business.Lovely, knowledgeable people, fair prices, never any pressure, plenty of support AFTER the purchase. A++