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February 2024 by Tamar Siri
I wish I can give this place no STARS! THE WORST LAB IVE EVER SEEN. STAFF IS RUDE, PLACE IS NASTY. IF YOU CARE ABLUT YOUR HEALTH DONT COME HERE. SAVE YOURSELF.
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February 2024 by Jessika Hollingsworth
Avoid this location. Always a long wait and understaffed.
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February 2024 by Gruver Family
Choose another lab, the Garden City Quest office is shockingly dirty and falling apart. From the chipped wood on office front door to the filthy patient room where they draw blood, there seems to be no hygienic standards followed in this office. I almost left several times, but I kept talking myself into trusting that this place would not be open if they were breaking healthcare operating codes. Or maybe nobody has inspected this facility?As I sat in the patient chair waiting for the tech to enter the info from my script for 25 minutes, I observed dirty, broken, and cracking walls, floors, and cabinets.Blood splats on the walls. A big hole inthe wall next to the patient chair. A hole and broken tile on the floor. Missing cabinet door. Specimens of urine cups and blood vials sitting openly on the countertop the entire time I was there.The bathroom was equally filthy …. Blood on the floor and walls, broken tiles, dirty sink faucet, paper towel dispenser was empty, toilet flusher knob had layers of something on it (corrosion?).I’ve been to another Quest lab that was nothing like this one. The Garden City office should be closed for a complete overhaul.The staff wasn’t friendly, but that’s okay, they weren’t mean. The phlebotomist had a strong unpleasant body odor which made sitting in that chair even more challenging.
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December 2023 by shelia williams
The woman working here has a terrible attitude! I understand being overworked and busy but you don't have to be so RUDE! I was sent here by the VA through QTC. I had confirmation that I had an appointment. The patient service representative was not trying to assist or find out if I did have an appointment or not. Don't waste your time here, FIND ANOTHER SITE!
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November 2023 by Debora Massari
THIS REVIEW IS BASED ON THE OFFICE ITS SELF AND NOT THE STAFF OR SERVICE WE RECEIVED! With that said I was absolutely shocked that an medical facility in GARDEN CITY NY was in such bad shape! When we got to the office the door to get into quest was literally falling off the hinges! In order to close the door you have to lift and push it. as soon as we got in we were greeted with an awful smell and that's all that greeted us because there wasn't a staff member up front. I do want to note we went right before closing so the waiting room was empty. We walked over to the kiosk to check in, we sat and waited for a staff member to call us. We were called back pretty quickly. The room we were brought to was dark and dingy. There were cabinet doors missing and you really didn't want to touch anything! The smell wasn't just in the waiting room it seemed to be the whole place. The point of this review isn't to get the staff in trouble but hopefully the right person will see it and and fix this place so that it's a better working environment for the staff. I know I wouldn't want to work there as it is now. I'm not asking for a five star spa but the dam door is falling off the hinges!!! SMH!
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October 2023 by Diana Touryan
Wow what a nasty place, avoid to go there save yourself from a nasty experience . Dirty , run down, broken furniture, stained walls, I bet third world countries have better labs. I don’t trust a lab that looks like this to give me accurate results .
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September 2023 by Joey N.
I could not urge people more strongly to go literally anywhere else than Quest Diagnostics and this location in particular. I've never been treated with more disdain and disrespect in my life than I was by the staff here. Treated me like literal human garbage and sent me away, probably because they just wanted to go home. Quest is a pathetic company. Their website is useless, they have no customer service, and they make a process that should take 5 minutes like moving mountains. Shame on you. People deserve better than this. Again, this is for the Garden City, NY location. I hope someone from corporate reads this and reprimands them for the way they treat people.
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May 2023 by O. Varg
Please STAY AWAY from this place. It’s by far the worse Quest Diagnostic in the Country. I stop by to get a cortisol kit to do the test at home and then make an appointment to drop it off. A female worker there refused to give me the kit because I didn’t have the prescription. I have picked this kit up before w/o the prescription at the same location and others location with no problem. I would NEVER go to this place again. It is dirty and the attitude of the worker doesn’t help. If I could give them 0 star I would.
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May 2023 by Ally Miller
I feel compelled to write a review because of serious safety and hygiene concerns I have after my experience at this location today. When I was sitting in the room where I was to have my blood drawn, I noticed that the room smelled strongly of mold. I also noticed that there was a urine sample cup full of urine sitting next to the phlebotomist's computer which I thought was disgusting. When I went to the bathroom to give my urine sample, the entire room stank of urine, it was so strong that it smelled like porta potty in there. There were no paper towels in the bathroom and the hand dryer did not work when I pressed the button. I was instructed to bring my urine sample back to the room where my blood was drawn and when I returned to the room, there was already another patient in there so I had to walk in the room and place my urine cup on the desk, next to the urine cup that I had noticed earlier, in front of another patient which felt very uncomfortable to me and I found it to be unprofessional and a betrayal of patient privacy. I also thought the woman who drew my blood was rude, and I was overall very upset after my experience here. I will not be returning.
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December 2022 by Salil Mathew
SUPER HORRIBLE SERVICE! DONT WASTE YOUR TIME COMING HERE. The staff here walks around and talks to each other more than provide service to patients. Made us wait 1 hour for stand by then told us there is no open spots or staff to provide service. Is this Harlem or Garden City....??? Seriously worst lab service ever experienced!
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December 2022 by SEA
The staff is professional and many are stiff. Getting my result is a horror show. Doctor unable to obtain result. I revisited to attempt to get them and was unsuccessful. Phone calls a waste of time.
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November 2022 by Arthur Z.
Very rude staff who don't care at all! Needed to only drop off a test during my break but was told to take a number and wait!! I explained my situation and what I was told just the day before but they didn't care. The people really don't care and seen to want to make things difficult on purpose, stay away from QD!!!
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November 2022 by rosalia gullo
Stay far far far away!! The nastiest and dirtiest quest ever. The woman made everyone feel uncomfortable with the way she spoke with us! The office should be shut down!!
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October 2022 by Marlyng Vindell
DO NOT COME HERE. June, the lady with braids was very rude to me and made me feel horrible in front of everyone. She nagged about me behind my back as I was signing in and gave me an attitude to everything I would say. Even though she made me feel terrible I didn’t say anything to her but I do hope she gets fired or she gets told to learn how to treat patients. I read that I am not the first person to say something bad about her. I give this place one star because the other lady (I forgot to ask her name) was nice and did her job well, if not I would give this place no stars at all. I will not be returning to this place.
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October 2022 by HOWARD Felder
No problem Annette was very professional, the doors opened on time and the workers went straight to work on appointments 1st but also the walks in were taking care when possible. Great job
