quest

Most Recent Comments

• September 2023 by Joey N.
  I could not urge people more strongly to go literally anywhere else than Quest Diagnostics and this location in particular. I've never been treated with more disdain and disrespect in my life than I was by the staff here. Treated me like literal human garbage and sent me away, probably because they just wanted to go home. Quest is a pathetic company. Their website is useless, they have no customer service, and they make a process that should take 5 minutes like moving mountains. Shame on you. People deserve better than this. Again, this is for the Garden City, NY location. I hope someone from corporate reads this and reprimands them for the way they treat people.
• July 2022 by Carrie D.
  Checked in at 11:15 am for an 11:30 am appt. I got seated in the back waiting room right away. Then I waited until 11:30 for my appointment. Can't really complain bc I was seen at my appointment time. Place was a little run down looking. A can of paint might do it some good. Easy parking in the back.
• September 2021 by Mike C.
  This place is a s*** hole. There is no receptionist so you can never talk to a person on a phone call and you're stuck in a forever loop of crap. I saw an employee take FaceTime call while talking to me and I saw the guy on the FaceTime call unbuckle his pants! This is not a joke! Quest diagnostics is the apocalyptic future today. A robot-run medical tyranny where no one can actually help you. I came in for bloodwork TWICE because the employees could not find my vein. The "office" is disgusting. It's a harshly lit, dirty room with a filthy carpet. The whole place looks like a seedy motel. Honestly a seedy motel might provide better medical care (at least the people there would be able to find a vein lol). Further adding to the office ambiance is the Quest diagnostics propaganda blaring loudly on repeat on the tv. Just loud enough to be unbearably annoying without being deafening! In case I didn't make it clear enough, this place is truly terrible! Except for Loretta. She was very helpful.
• June 2021 by Christine M.
  This place is so disgusting and so poorly run. You'll wait for an hour regardless of whether you have an appointment or not, while walk-ins that came in after you get called first. It's basically like the DMV if the DMV smelled like old people and stool samples.
• April 2021 by Melinda S.
  This is a good location. Quick, and attentive staff. They stuck to the social distancing pretty well. its a good location, but the ONE in Merrick is far better. Too bad it is closed.
• March 2021 by Louis C.
  On line it says that they are open until 3pm M-F. So I get there a few minutes before 3pm and check in on their tablet and take a seat. A minute later a worker says that they are closed now and I have to come back either really early in the morning or make an appointment. There was just one person in the waiting room and that's all. They care more about getting out exactly on time then their patients/clients. Not good.
• May 2020 by Marinda T.
  I just wanted to say something nice about Annette who called me today when I was messing up reading my own results. She called me back promptly, in the middle of a PANDEMIC, when I am sure she had a million other things to do. THANK YOU ANNETTE!!!!!!!!!!
• April 2020 by John D.
  Bottom line the lady didn't change her gloves out before drawing my sons blood. I saw a blood mark on the right hand I figured she would switch them out after touching the keyboard and computer as well. Even before this virus started right before you draw you put a new set of gloves on... As I was getting my son ready to leave the Phlebotomist called in the next person and she still has yet to change her gloves so I called her out on it and let the next guy know that she still had gloves on from the guy prior to me and god knows how long they have been on... I really hope this reaches the right person because this was nasty as hell!
• December 2019 by Marissa M.
  I visited Quest today to complete my annual Wellness Screening that my company requires for a insurance premium discount. My phlebotomist was Annette and she was awesome. She made it super quick, under 10 minutes and she's so kind. I highly recommend this location. Many people hate visiting doctors nonetheless having blood drawn periodically. I'm kind of obsessed with health, so I made my appointment online and they sent me a confirmation. I came in at 8:15 and was out at 8:30. 15 minutes for blood work. This location is 2 minutes from my apartment and so simple and easy to get to. Annette took my height, weight, measurements, drew my blood effortlessly and I was out in no time. They'll send lab results through the online portal so it's a breeze. You're in good hands here people. They're great here !
• November 2019 by T C.
  Can't seem to get through to anyone via telephone. Had a question to see if they received my lab form electronically; however, can't connect to office. Office does not have internet to receive medical information.
• October 2019 by Richard W.
  Always a good experience ,if Its possible to have one while giving blood. Usually fast service and phlebotomists always nice.
• September 2019 by Christy C.
  This location is very convenient and it opens on Saturdays (LOVE it), however, appointments seem never available for Saturdays. The facility is clean and nicely organized, check-in instructions are clear near the door. Came in at 7:15 and 15 people were already checked in. There were about 3-4 staff working, but I still waited for about 30 minutes to get to my turn. The staff was very friendly, knowledgeable and professional! The only thing I would suggest is that they allow reservations for Saturdays.
• July 2019 by Elana A.
  They stuck my baby multiples times and finally said they got enough blood and were good to go and it turns out the blood clotted so now we have to repeat the whole thing again. Im traumatized and definitely not going back there!
• May 2019 by Colleen M.
  Really long wait. It's a busy lab so won't be coming back. I'll try one less crowded. And there is no customer service to assist you.
• April 2019 by Guy S.
  Beware. The hours of operation posted on line are wrong. Online it says they open at 6am. Got there at 6am and found a line of people waiting and a sign on the door saying the office now opens at 6:30am.