-
February 2024 by Osiris Farrow
I went here to fix my phone a couple of months ago and they fixed my phone properly except for one small mistake. My selfie camera is now blurry, so blurry its impossible to take a good picture or video. I have the samsung galaxy s22 ultra. I called to explain my issue & they promised to fix the camera for free. I've been calling every single day and i get no answer every single time !!! Horrible experience
-
February 2024 by Benson
This store is the worst no one ever picks up the phone been calling for days. Been on hold for hours and no one ever picks up. I have been trying to see what status of my orders is and I can't get in contact with anyone at this location.
-
February 2024 by Vivek Gandhi
Worthless support. I think the store is only good for picking up new merchandise. 2 times I went for support over the past few months and they can't even fix something ad simple as factory resetting a device.
-
February 2024 by major Payne
Now this os the place I took my phone to when my screen was cracked. They treat you wayyy better than the stupid store in Manhattan. They fixed my phone within an hr and I was treated like a person. There are a lot of reps there who are very helpful.
-
February 2024 by Mellow Vibe Candles
No help. The guy working there was more concerned with his vacation than to help me! The other guy standing behind the desk with a smirk! Frustrating.
-
February 2024 by Jacob Kahn
I really love this store. The Samsung experts here are one of a kind. I once cracked my Note20 and the team was so clear on pricing and efficient in fixing the problem. As well, I've had questions about headphones, watches, etc. - always have the answers.The only thing I dislike (of course), is that they can't help with online orders...hellowwww who has the patience to go in store - ha! Kidding.I want to give a shout out to Nicole who is always so helpful when I call into the store to confirm my online orders for pickup. She is so kind on the phone and is so helpful regarding inventory and stock. Just ask for her next time you call ;)
-
February 2024 by Iftekhar Ahmed Bijoy
This store is like a scam. I came today to buy phone, screen protector and watches. They took more than 2.5 hours to install and couldn’t done the job.
-
February 2024 by Gus “Camarasaurus” Pelaro
I stopped by yesterday ( Sunday , 2/11/'24 ) just before closing . As others have mentioned on Google reviews , there is a marked lack of professionalism here . As I was reading up on two products , an employee went down the table scooping up the information tiles ....... as if I wasn't even there ! At least old enough to be his father , and maybe even his grandfather , and I had to scoot out of his way without any apologetic word from him . He joked with other employees the whole time and afterwards ; the sales /customer service desk was basically an employee sandbox ......... I then had a few ripe words for the person I thought was his manager , and walked out . In a store where every product is high end , one would expect employees to have a bit more class .
-
February 2024 by Andres Ortiz
It's awesome for samsung nerds like me!
-
February 2024 by Miguel Rodriguez
The best
-
November 2023 by Luis R Lopez
Worse costumer service ever! Terrible experience. 0 stars deserved. Scheduled an appointment before confirming the part was there.. and they did nothing. Total waste of time. Everyone joking in groups.
-
November 2023 by Amber Rivera
unpleasant experience.my family and i came in to trade in a phone in and purchased another. transferred process took over 7 hrs not including the whole time i was in the store because of the employees negligence. employees went through my gallery, which made me feel every uncomfortable. i feel like they violated my confidentiality by going through my personal information. i had to leave the store without my new phone that i purchased because the transfer was not completed even after 7+ hrs because the store closed. very disappointed.
-
November 2023 by Eugen Popovici
What a terrible experience! The Samsung staff and supposedly supervisor here love to hang out and joke around for whatever reason while there is literally customers and work to be done. Had a appointment 1130 on 11/08/2023, Samsung staff allowed 2 people in front of me to cut the line, and my appointment was over an hour late because of the Samsung staff laziness and allowing people to cut the line. I added photos to show how empty the place was at one point and I was not called, I believe the Samsung staff were waiting for people the Samsung staff personally knew to cut the line, I just picture the nightmare of a wait there is if more then a few people showup for assistance of any type at this Samsung location. Once I was seen and got the work done , changing my screen protector for my Samsung Flip 5, I closly checked screen, and noticed damage at bottom right of Samsung Flip 5s screen! Samsung employees stated its a thick smudge and it will go away. When I asked for names it was like the light turned on and the cockroaches scattered, I argued about this lie but then realized I will just make a formal complaint to anyone and everyone that I can have listen! I also must mention how rude most of the staff was at this location which i had the displeasure of dealing with, the Samsung reps were very rude and condescending, terrible, and a poor experience, I am thinking I will choose Google or Apple to purchase my phones and other electronics from after this disaster....oh the Samsung organization here are vendors they do whatever they want is my theory. I'm almost positive this is NOT an official Samsung store! Please do not go here find another Samsung store and pick any other Android company to deal with if you must deal with this store or Samsung for that matter! Say what you will about Apple but the employees there are way more friendly, positive, and actually do thier job, unlike this Samsung store located at Roosevelt Mall where the employees act like we the customers owe them something!Just a update today 11/10/2023 at approx: 1100 hours, I received a call from a personal number claiming that the person on the line was the manager of the Samsung in Roosevelt Field Mall location, and giving me a totally different name then when I was there just yesterday! I also did not recognize the manager with a totally different name, and voice then the one supposed manager I spoke to yesterday! Due to potential legal action being taken, I will not disclose names but I have a personal record of which I have saved! I also know the line was recorded so I ask Samsung Corporate to play back the recordings and view video to prove the location Sasmung reps lies, the person even admits to being a liar about pictures being taken prior to, when in fact the person planned this apparently all along by taking pictures after the work was done, and damage by them occured! Only to cover up damage to say it was there prior, all because I complained of the treatment I received as the customer, the person from the Samsung location is a pathological liar, and most likely making up that he was the manager which like I said prior person yesterday I dealt with a different name claimed that they were the manager yesterday, and the rest of the staff REFUSED to be identified! Liars, the Samsung team can not keep their stories together. Learn from my mistakes take photos prior to these people at Samsung working on your phone! The staff is definitely not friendly like others have said and are not truthful, also do what I did and report these dishonest group of Samsung employees to anyone and everyone you can like I did, it pays off! To end this the person on the phone from Ssung same location actually had the aducady to tell me to not return or ask for my already damaged by them phone fixed because even if I have insurance, which I do, he or anyone else at the place will refuse to help me because of the negative feedback I left...UNREAL! If you also have had a negative experience at this location post them here and file a report with Samsung!
-
November 2023 by M VanSertima
Always a great experience. Micheal is the best.On this visit I had the pleasure of working with Emily as well. She was awesome. Samsung takes great care of their customers and I will be returning soon for more services.
-
November 2023 by Raquel M. Gerardo
This store is not delivering an immersive in-store experience. I called and made an appointment, a week ago to fix my S22 ultra's scratched screen, even though it has been protected with a screen protector from day one. I have had it for over a year and even with the screen protector it has acquired scratches. The person with whom I spoke to on the phone said they could fix it and we would just file a claim. When I arrived, no one looked up the information and told me that it could not be done, asked me a million and one questions that had nothing to do with my phone, or insurance. The demeanor was cold and impersonal. They are standing around talking, playing games and could care less about the customers. The reps demeanor say, they don't care, don't want to be here and we are not going to be helpful to anyone. I will try another store before giving up on Samsung whose products I love. Sorry to say that it seems that Samsung's customer service and perhaps its products (I have owned Samsung phones for years and the screen has never scratched let alone with a protector) are beginning to decay; I will quickly take my loyalty to another android company.