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November 2023 by Karen K.
Love our bed! It's also plus to see how we are sleeping. The foot warmer is fantastic and the under bed light is such a great option too (it goes on automatically when you leave the bed and shuts off once you return)
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November 2023 by Nicholas Varela
Tim was great to deal with. He walked me through the whole process and addressed every concern I had. I highly recommend dealing with him if looking for a new mattress.
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October 2023 by Dawn L.
I had recently purchased bed sheets for one of our three Sleep Number mattresses and another set for my mother, as they were running a buy 1 get 50 percent off the second. I was helped by Jenny who was super friendly and knowledgeable. I did not know exactly which sheets I wanted but she explained the no questions asked trial period and I purchased the sheets. I opted for the least expensive set but discovered I did not care for them. So I went back to exchange them, even before my mother's set arrived in the mail. I worked with Tim (who seemed to be the manager or at least the acting manager) who was able to seamlessly help me not only at that time but also when I went back a third time to bring the sheets I initially purchased for my mother which I also exchanged for the same type of Sleep Number that I eventually purchased. No one was ever pushy and the process was very reassuringly transparent at all times.
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September 2023 by Justin F.
Worst customer service. Don't trust the salesman. They make representations that they do not honor. Stay away
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August 2023 by Cherie Felice
Very informative, the salesman just demo'd the bed and filled in the answers to all our questions. They were amazing! Bought the bed, it's been delivered and we are amazed with the quality of sleep we are getting. We both have herniated/bulging disc's in our backs. The bed is worth every penny!!!
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July 2023 by Judith Pollack
I'm excited about getting a bed that can age with me. As my body changes I'll be able to adjust the firmness to me any changes I might experience in the future. This bed seems to be the answer. The staff in the Westbury store were friendly, knowledgable and patient, addressing all my questions and helping me get the best deal possible.
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June 2023 by Olga Burke
It was an amazing experience. We were very nervous about choosing a bed. Jenny made us feel so comfortable at your store. She explained how to use the app and how the beds work. Trying the different beds was very helpful. We weren't rushed and we were able to really feel how comfortable the beds are which helped us make a decision. Thank you!
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March 2023 by Michele Paxson
Extremely knowledgeable, Great product, easy to park, ground floor, need to see Jenny, she's been there for 20 years, she knows her product, and she'll work with you on prices, she sets up delivery, removing old bed and mattress ,no hassles, and no worries
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January 2023 by Marsha Garelick
Ok, so my roommate and I haven't received our beds yet (not the company's fault, we're trying to sell our co-op and you know how much fun that can be!) so we've had our beds on hold for well over a year now. Jenny at the Westbury, NY store is a wonderful salesperson. She has been with us every step of the way. We put in the go ahead, we cancel the go ahead. Nothing phases her, she knows what we're going through.Everyone in the store has been a pleasure to work with. Each person is nicer that the other and very helpful.Hopefully we'll really be getting our beds sometime this Spring. I'm sure the review of the beds will be as wonderful as the review of the people in the store!
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November 2022 by Sandy Kreit
We had a wonderful experience at the Westbury Store. Our salesman Tim was so nice, very knowledgeable about all the various beds and options. He was patient as we tried them out and helped us to make our decision. I highly recommend this store and salmon, but I won't receive my bed for 6 weeks, so I can't review that yet. I'm sure I'm going to love it.
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October 2022 by Eliot Wolf
Incompetence would be too kind of an assessment. Delivery date one month from purchase. Was pushed off on day of delivery and then postponed without my being apprised. No contrition or apology and had I not called them they would not have told me of the cancellation. then they resisted my attempts to cancel this $7,500 transaction. NOT WORTH THE SLEEPLESS WAIT AND HASSLE.
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July 2022 by nathan rojas
Ariel was extremely knowledgeable and helpful. I purchased the bed to die Ariel assistance kindness and knowledge of the mattresses.
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July 2022 by janet hanseen
Jenny was a very helpful and explained all the features of the bedsThe beds were excellant
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June 2022 by Crystal Gulabchand
My partner and I walked in because we were interested in learning more about a sleep number bed because it's a product we've always wanted to know more about, and for a potential future purchase. We were greeted upon entry by Ariel. He was so helpful and well-knowledged. He took us through a full demonstration and helped us figure out which bed was the best for us, while eliminating those that wouldn't be. At the end of it all, he showed us transparent pricing, and didn't pressure us into making a purchase we weren't quite ready for. He took our information, and gave us the price difference after the Memorial Day weekend sale. After our visit, we have all of the information we need, and we look forward to making a purchase when the time is right! This location is smaller and less busy, so a great place to learn more, if that's something you're looking for.
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March 2022 by Tim McNamara
My salesman Tim was extremely helpful. Explained all the in and outs and bells and whistles perfectly. If I had to say anything bad at all it would be that the bed is out of stock for 2 months. I would recommend this store for sure.