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August 2023 by Amanda Dupuy
I have been going here for years and I have never had a bad experience. I have very sensitive skin and between the wax they use and the technique they use, I don’t react! The staff is always so welcoming and professional, it’s nice to go to a place that is so inviting from the moment you check in, have your service and leave. The new location is bigger and has way better parking than the original location. No matter the technician, your service will be thorough!Services: Leg hair removal
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August 2023 by Vanessa Guilford
First time client familiar with their previous location. Made an appointment, professional helpful conversation assured me one of their most experienced aestheticians. Was able to get a last minute appointment within an hour on a Sat afternoon mid summer. Arrived to the front of their location a few moments after the scheduled time as it was difficult to locate them, was called at that moment by reception to which I informed I was just outside the shop. Was informed I needed to walk to the bank entrance to the orange awning. Quickly did so whilst on the call. there was no orange awning btw , but found the place. Arrived at 2:21 for my 2:15, the salon is not clearly located or signed if you are walking and it is your first visit. The receptionist immediately took to a snippy tone to remind me that I was late and could fill out my forms after the service, since I was a first time client. I was asked to sit in the waiting lounge to await my aesthetician. Minutes later at 2:26pm, still waiting for the aesthetician who was waiting for me because I was 5 minutes late, I asked if I needed to sign anything quickly before the service whilst I was waiting. Told that my aesthetician was now going to change since I was late and my booking slot was FIFTEEN MINUTES with another back to bank appointment behind me at 2:30pm, who books high bikini waxes in 15min increments back to back! That was the red flag right there that this place was a crank out production line and not in the true business of personal care and service. The unnecessary snippy words and lack of professional etiquette and general hostility for my being FIVE MINUTES LATE TRYING TO LOCATE THE SALON in its new location was shocking! What a way to greet a first time client who would likely be a regular customer?!!! I got a bad vibe about this and I requested a cancellation, to which the receptionist happily smirked and said ‘great! Cancelled !’ I informed her not to even attempt to charge me CC to which she replied in a sarcastic sweet cheery tone ‘we won’t! have a nice day!’.I have been in the hospitality business for 25 years designing hotels, restaurants and spas, and I have never in my entire life experience, such lack of professional etiquette, and downright ridiculousness.Clearly, this girl was having a bad day or maybe she was on some thing or both.You get to a certain point in your life when you learned to follow the vibes and when you get bad vibes, you know it’s a subpar place.Never again!Be warned, this is not a professional operation.
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August 2023 by Tara Hughes
My experience here was my best one! I always worry how things will be when getting a wax somewhere new, but the customer service was excellent and it’s so clean!!!Service: Intimate area hair waxing
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August 2023 by Alison Marie
Amazing service from the moment I walked in the door to the moment I left. I highly recommend WTC to anyone who is looking for a professional wax job!
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August 2023 by NY MUSIC ENTERTAINMENT
I had booked an appointment and was running 10 minutes late . I know usually they are flexible with like 5-10 mins , but in this case they changed their location and sent me a text that I didn’t see or notice . I called them like 3 times to notify that I’m running late and nobody picked up the phone . I guess they don’t have enough people that work in the front desk … to pick up the phone. When they called me back, actually they told me that all the staff was busy that’s why they didn’t pick up my phone calls, and I told them I’ll be there in 4 mins .I arrived , and it turns out that that’s was the wrong location so I called them again and they gave me the new address that was literally a 4 mins drive away… I apologized and asked them to please wait for me as I had a pool party to attend the next day and I really needed to get it done .The person at the phone HANGED UP in me !!! yes guys HANGED UP . It was absolutely rude and upsetting .That’s how the lost a client before even meeting the person .Thank god there was another place nearby, they are called European Wax also in Garden City that actually took me in last minute! both ladies , the receptionist and the girl who did the wax were súper súper nice and profesional . They also gave me a %50 off so for that session I only paid $35 for a $70 service .
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August 2023 by John J. Sparacio
My tech Danielle did an amazing job. The office was clean and no waiting for my 2:15 appointment.Service: Eyebrow waxing
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April 2023 by Keiara Morgan
I love that I can go to pretty much any city/ state and find a Waxing The City location. New York was no exception and the location near Garden City was perfect. My full Brazilian was painless. Great service as always.
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April 2023 by Julie Perillo
Angel does a great job on my eyebrows. Color is perfectService: Facial hair removal
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March 2023 by Amy Logeman
Bikini waxing, eyebrow waxing and eyebrow tinting done by Christina. I am always extremely satisfied with the results. Christina is professional, kind, and an expert cerologist!! This business is immaculate!Service: Bikini waxing
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January 2023 by Donna Brook
The whole experience from the moment I walk in until I leave is great! The front desk staff are always friendly and welcoming and the cerologists are just the best! The products are always very high quality and appropriate for my needs. I highly recommend!!Service: Bikini waxing
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October 2022 by Jessica Verene
My first experience was for Brazilian and my second experience was for my underarms. Both appointments went great! Both Amy and Daniel were extremely gentle and understanding of my frustration when it comes to pain.Services: Brazilian waxing
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October 2022 by Angee A.
Finally found someone in NYC that I could trust with my eyebrows! After the last debacle, I tried to let my eyebrows grow out a bit and did some research before I found Waxing The City. It's a bit of a drive drive from where I live, but Angel is helping me get my eyebrows back on track. She listened to what I wanted and how they got messed up, she told me how we were going to fix them and after a few weeks and two visits, my eyebrows are back to looking good again. I highly recommend this place and Angel for your waxing needs!
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August 2022 by L Lynn
A+++ service with a smile - greeted warmly and a terrific, painless waxing by Angel. This salon is pristinely clean and always nice people working here . Highly recommend.
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June 2022 by Linda L.
needed a quick bikini wax + was not enough time to go to my usual waxer....so I tried this nearby location.. FABULOUS! Easy online appointments , first visit is 20 % off, Yolande was terrific + it was a pain free wax, meticulously clean spa, quick in and out, A++++ experience. Highly recommend.
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May 2022 by Stefan Fisher
What an experience. Walked in and was greeted warmly. My waxer, Jenn, retrieved me promptly from the waiting area with a big welcoming smile. I was a little nervous at first but she immediately put me at ease as she explained in great detail all the steps she was taking throughout the whole process. After my service was completed she recommended several products I should use for after care/preventative care. They all seem to genuinely care about their clients having the best experience possible and it shows through the level of professionalism shown. Great Job, Will definitely be back