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November 2023 by Leela R.
Having had 2 dogs in 3 towns and cities over 14 years, this is the most disappointing pet boutique experience ever. The staff people who seem so overworked and annoyed all the time, at answering basic questions. There is a total lack of efficiency. If you choose to special order food, be prepared for constantly getting the order wrong, getting wrong dates for it showing up, some weeks getting zero phone calls that it is ready to be picked up and some weeks getting 4 phone calls telling you to pick up...and best of all being told in a condescending tone often that it needs to be paid for before order (as if I don't do that or has an issue with it). I've been given wrong closing times (on same day) and driven 1.25 min for nothing. And best of all, they never improve or have a genuine apology. For months, possibly a year they had a guy working there who was beyond rude and could barely do his job and loved taking out his bad attitude on customers. When I finally had it out with Katie, her response was he's not there any longer. But they defended him when I complained the first time he was rude to me and kept him on staff a long time. I literally would hang up if he answered the phone he was such a negative person. Dogs are sweet and fun, most dog boutiques I've encountered are that way as well. Not this one :( I had started phasing them out when I discovered another lovely pet boutique that's only slightly further from (Milford, PA) but friendly, efficient and nice attitude so worth an extra 15 min in the car. But now I also supplement with the best....www.wynwoooddogfood.com which is the best! Formulated by an integrative vet who's board-certified in veterinary nutrition and even with shipping is less than Natural Pet Center. If I fed dry or kibble I would have given up on these ungrateful people after 2 months not almost 4 years and thousands of dollars with a business I don't respect and didn't feel good supporting. So happy to be done with them.
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October 2023 by Kathleen Nicosia
Very happy with my experience. They had my dogs pet food "Zignature" which can be hard to find at times. Great price and getting signed up for the membership helps.
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October 2023 by Eric Junge
My go to local pet store. They have a very wide variety of products and the staff is very helpful. Our pup was having some poo issues and the staffs suggested fool supplement cleared the issue right up.Highly recommend.
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September 2023 by Tom D.
Extensive selection of natural and high quality food & treats for dogs & cats. Staff is friendly, and very knowledgeable on pet nutrition. Our dog suffered a minor muscle strain during her walk at a local farm, we were able to pick up some CBD oil for her at the Natural Pet Center, and it seemed to help her a lot. This place is Top Notch.
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July 2023 by Matthew Gustafson
I’ve been going to this pet store for years, and they consistently deliver. It exactly what my pet needs! I’m writing this review because Rachel was very helpful today and take a payment over the phone so that I can pick up a bag of cat food left outside for me after the store closes because I wasn’t able to get there in time. So thankful for moments like this. Thank you!
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March 2023 by Lisa Stewart
Always friendly and able to answer our questions. Glad they are near by.
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December 2022 by Sal Schisano
They have everything my dog needs at good prices well!
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October 2022 by Nike Tayor
Extraordinarily helpful and knowledgeable team. Very friendly.
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August 2022 by Justin Derevyanik
Great staff. Very informative and very good selection of treats for our dog. Thank you for having us. We enjoyed our stop
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July 2022 by M. R.-H.
We were camping and our pup needed some medicine for her ears; enter The Natural Pet Center to the rescue! Staff was helpful & store was well stocked! (They even gave us directions to our next stop!)
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June 2022 by David Held
Large selection of dog supplies. Friendly and knowledgable staff.
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May 2022 by Jim Putland
Great selection in stock though shortages are making our normal brands hard to get. Tons of great natural snacks and treats to try for your pups! Make sure you use the second entrance - first one nearly ate my tire with the pothole. Management says a fix is incoming just be careful. Staff is excellent.
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May 2022 by John Vernon
Great place to go to, lots of things and food for your pets. Helpful people who work there.
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May 2022 by Angela Patel
We stopped in to get some goodies for my nieces cat and we were greeted nicely by the Manager Kaity. We briefly met the owner who was quick to make a good joke and easy to talk to. All the way around, this place was a pleasure to visit and we will be back, as will our niece.
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May 2022 by Jennifer
I could not be happier with their knowledge of my dogs needs. He has been scooting around and they suggested pumpkin and these great little No Scoot supplements. I bought dog food and Kong toys for my Pitty and he loves them. The owner even carried my dog food out to my car! I would highly recommend them and their sister store Heritage Feed Supply in Bullville. Awesome staff and pet support! Thank you!!
