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October 2023 by Diego Rodrigues
Excellent level of service! Best pro shop experience. Sonic and Donna really care about making sure you are safe while having fun in the sky!
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October 2023 by Minoe Mercedes
Sonic and Donna went out of their way to make sure I get the best rate and size on my gear. I bought all my gear from them. They answered all my questions perfectly.I never could fit in to the x small cookie helmet which was my actual true size, and I planned to buy the medium size. Sonic, guided me how to wear the helmet right and since then, I could fit in to the x small size perfectly.The customer service is excellent and I will make sure to buy my future gear from them when I am ready to downsize. They are basically the best in the business. Thank you Sonic and Donna for everything! ?
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October 2023 by Jeremy Foster
I went to Skydive the Ranch a couple years ago for the sole purpose of visiting the Pro shop and getting fitted for a custom helmet. I experienced exceptional customer from Sonic and Donna. They were so great, had a fantastic selection of gear and accessories and offered really good deals that I bought a few more items. Over the years I have always been more than satisfied with my dealings with the Pro Shop and it’s proprietor’s that my only complaint is that they are too far from where I live and my home DZ for me to buy baby buy!!
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October 2023 by Nathan Rasmussen
Sonic and Donna have some of the best customer service I’ve experienced in any industry. From my very first rig and everything I’ve bought since then, they have given me honest advice and guidance. There have been numerous points at which they could guide me to a more expensive product, but they have always given me the knowledge to make an educated decision on what would fit my needs, even if thats a less expensive option. They sell the best gear, they provide the best customer service, but most of all, they have the safety of their customers and the skydiving community as their top priority.
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October 2023 by Cole Mentzer
Dealt with Sonic through a purchase online for a used canopy. Incredibly helpful and friendly. Super reasonably priced. Shipping was prompt and delivery was fast. Was nice to receive a call from him about a week or two after delivery to check in. See how I liked the canopy or if there was anything else he could do for me. That personal touch stuck out to me. Wasn’t just a sale. Definitely care about their customers. Hoping to make the trip up to check out the shop one day. Only a couple hours away. I’m sure I’ll be in touch for future purchases.
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October 2023 by Ryan Scutt
I have been in the sport for 16 years and I have always found The Ranch PROshop to be reliable, helpful and always concerned with customers above all else.Recently, I drove 2.5 hours to stop at the PROshop after trying two places closer, without luck. They had exactly what I needed, and for a great price. It's also fun to hang out and chat with Sonic and Donna. They're assets to the sport.
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October 2023 by Dean Winkler
The Ranch PROshop is the gold standard of service in the skydiving world. Owners Sonic and Donna are super knowledgeable about all aspects of skydiving, BASE and tunnel gear. They go out of their way to take care of everyone -- before, during and after sales. I wish every retail shop was this good.
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October 2023 by Luz Diaz
The service here is excellent, and it's evident that they prioritize customer safety above all else. Their genuine concern for ensuring a safe skydiving experience left a lasting impression. I highly recommend this store for anyone seeking reliable skydiving gear. Five stars!
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October 2023 by Noah Lastner
I have bought plenty of gear from sonic and Donna new and used.There has been hiccups with the used gear with a used canopy getting a small tear after a few uses. But sonic took the time to make things right. Although I was upset in the moment and reacted in an unprofessional manner Sonic stayed professional the entire time.He truly cares about the community and takes the time to make sure you know what your getting. If he thinks you are making a gear decision that doesn’t fit your needs he will take the time to explain why it’s not the best decision.The team at the ranch pro shop makes it there first priority to make sure the gear you get is the gear that will work best for you.It is truly a custom tailored service for each individual that walks through the door.
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October 2023 by Noah Marcus
Been in here a few times for various tasks, repack/canopy reline, most recently went in looking for a new stock suit. I knew what I needed so I wasn’t expecting help; but Donna went above and beyond to help me find the perfect suit, and I even found one that fit better than I originally expected. Love coming here and don’t mind driving 2 hours to go!
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September 2023 by Michael U.
An experience like no other. My instructor was Felipe. He explained everything to me. Made me feel safe. Answered every question. I recommend the camera bc who wouldn't want to have that experience in their photo roll. 100% will do it again. 100% will ask for felipe as my instructor for my second jump.
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August 2023 by Isa Watson
As a new jumper, Sonic and Donna were very diligent and patient with me in helping me find/determine everything I needed. Even beyond getting my equipment, they've been in touch to check on me and make sure I'm all set. Truly an exceptional experience
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August 2023 by Andy B
Sonic and Donna made the rental process seamless for a new jumper like myself. Sonic sat down with me for nearly an hour out of his time to help me understand the how the sport gear differs from student gear.
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May 2023 by Allison H.
Incredible experience! I loved it! I'd been wanting to try skydiving for a while and am so glad that I chose to go to Skydive the Ranch. Igor was an awesome instructor! He really made sure that I felt comfortable and at ease. He's also very professional--clearly, he loves his job. The view from the drop was just spectacular.
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April 2023 by Rocka Rolla
Fantastic customer experience! Sonic really makes you feel like you are more than a customer.
