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October 2023 by Martin Naschke
I have nothing but the highest regards for the people at M&R.They are honest and dependable.
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October 2023 by Justin Weis
These guys are simply the best. Beyond straight shooters - hard working and exceptionally caring. They apply high quality automotive knowledge with breath of fresh air customer service and honestyall for reasonable $$$. We keep bringing our cars and they keep us on the road. Thank you so much
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October 2023 by Katherine Quigley
Was able to schedule an appointment within the week for an inspection. They had it done within 30 minutes - the plaza area was a great way to kill time while they did their thing. Will be a returning customer! Thanks again guys!
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October 2023 by Jeff R
Excellent costomer service. They were able to work with me for as little as an inspection which they make little to no money on.
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September 2023 by Joe Illos
These guys were great from the towing to the service on my sons vehicle. He was broken down an hour away from home, and they took good care of the situation.Service: Auto engine diagnostic
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July 2023 by Andrew Hayes
I trust them with all the work on my vehicle. Good communication and practical approachServices: Tires
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July 2023 by Unhappy C.
Wanted to update this review to say the this is still deserving of zero stars in my book. I 100% do not recommend this business. They botched a job, did not take responsibility. Owner not responsive. Steer clear if integrity matters to you.
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June 2023 by Mr. Smith
Giving three stars, subject to change. Had my car towed by Jason today, a tow truck operator from M&R. He was pleasant at first and communicated well, that is until he was unloading my car from his flatbed, where he ended up crushing the front bumper as he lowered it. While it was happening, as I stood and watched my bumper getting crushed, Jason was scurrying around, cussing and trying to find a solution, but nothing worked, so he just lowered the car and let the bumper crunch until the car dropped about 8" to the ground. He immediately went over to the bumper and tried to push it back into place, saying "See, it'll snap back in", but it was beyond that. When it was being crushed it was pushed up above the headlight. It's just flopping around now. In addition, he was so flustered that he just gave up and left the nose of the car protruding into the road, and when I asked him to help me push it out of the road, he refused, saying "I'm not going to touch it again". Really?! Wow. That's a new one to me. I mean, isn't it his job to get cars out of the street, not drop them into the street? When I asked him how long he'd been doing his job, he seemed indignant, and said he'd been doing it a couple of years. From that point on, he got very defensive and seemed to be in denial that it was in any way his fault. Then he started taking pictures, all over the car, as if something happened anywhere else, but none of the bumper as it was being crushed. Only I have those. I was justifiably upset about the whole thing, not just about the damage but also about his response and attitude, but apparently he didn't think my being upset was justified, and I was told that he didn't like MY attitude. All I could say to that was "C'mon, man, really? MY attitude?" All he said, with a fake grin on his face, was "Have a nice day" and as I was saying "That's it? You're really going to leave it in the road?," he intentionally talked over me, saying "Have a nice day" again but loud enough to drown out what I was saying as he walked away and shut the door to his truck. Pretty bad experience overall. I have no reason to otherwise complain about M&R, they're local, they have a clean, modern shop, my mom used them for years and trusted them, and they're otherwise respectable, courteous and professional. Not this time. Jason dropped the ball and doesn't seem to want to own it. I've contacted my insurance company as the tow was covered by them. I'm curious what the overall response and outcome will be. I'll be back to update either way.
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April 2023 by Lenny Marszalkowski
DO NOT TAKE YOUR VEHICLE HERE. About a month ago I was experiencing fuel issues with my truck. I had it towed to this shop and it was an absolute nightmare dealing with this place. First they told me it was a fuel pump control module so they replaced it. It took almost 2 weeks for them to replace it, 3 of those days I waited for them just to program the new module which should take maybe an hour. Then I left, drove around for an hour and it broke down again with the same issue. they picked it up took it back to their shop and they found a bad connection in a wire in the fuel pump control module circuit. At this point I had given them about $1,250. I drove it for 4 days and it broke down again with the same issues. I called them and they told me they might fix it for free which is understandable if the issue isn’t related to their work (it was related to the work they had done). I decided to take it to the dealer instead the dealer charged me $600 and found 4 bad connectors in the same exact circuit m&r had already “fixed”. They were lazy and neglectful and after paying them all that money they didn’t fix the issue they should’ve fixed. So my truck broke down twice after leaving their shop and they charged $1,250. When the dealer charged half as much to actually fix the problem. Then when I tried to dispute the bill with one of the employees and the owner (mark) they actually had the audacity to say I didn’t give them a chance. Do not take your vehicle here they are not honest people and will screw you over.Service: Auto engine diagnostic
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January 2023 by Bill May
Keys locked in a running car on the worst night of the winter so far. AAA affiliate M&R got here quickly and within two minutes got everything squared away. Well done!! (Thank you!)
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November 2022 by Metals G.
Based on my recent experience, I would recommend that you consider using a different company for your needs. In my experience, both staff and owner seemed irresponsible.
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November 2022 by Denise Covey
Fast service, Great price & Quality work!!!!I was referred to them a few years back. I have referred them to friends and family. Their work is always exceptional!!! They are honest, friendly, and I never have to worry when I leave there. They explain everything in great detail. I will continue to go there for all my vehicle problems and updates.Services: Wheel alignment
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July 2022 by Dan Brutlag
Quick and competent. Reliable repairs, too. These guys treat customers right.Service: Vehicle safety inspection
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May 2022 by Bob Fessler
Through AAA, I had my car towed to M&R on a Sunday and they were able to fix the problem promptly on Monday morning and help us get on our way. The work was high quality at a fair price. Highly recommend Mark and team at M&R.Service: General repairs & maintenance
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May 2022 by Stephanie
the tow driver steals out of your vehicles. i seen him do as many others have as well.The owner is absolutely rude and has no respect for anything nor anyone. And don't you dare try sticking up for yourself because you will have to pay for that as well!!!i will post a recording an paper work.
