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December 2023 by Nicole K
If i could give less stars I would. I placed an order that I tried to cancel within the hour, spoke to 2 separate people in chat to confirm I wanted to cancel and they still shipped the item. They are refusing to give me a refund. I am physically disabled and expected to return the item that I tried to cancel 2 days before it was shipped. Awful customer service, lots of i'm sorries with no solutions.
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November 2023 by Venus Edmister
We stopped into the store today to look at a few pieces; fabric, firmness, quality, etc on a wim. We had the most delightful sales rep; Tom. He was amazing showing us all the things we thought we liked and some not so much. However he knew what we were describing and immediately and without being pushy showed us items he thought we might be interested in. Since the experience was so pleasurable thanks to Tom, we turned around at the doors and purchased new livingroom tables to match our chair and chaise we had just purchased.excellent people skills and customer service.
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September 2023 by Palma Fratto-Evans
Through Doug I ordered a couch, chair and ottoman. He was wonderful to work with. Everything went smooth and efficient. I however returned the next day with a few questions. Tom waited on me and was so graciouslyaccommodating. Between the 2 salesmen I received the best service and am a happy customer!!!
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May 2023 by Gary Larizza
Staff is very friendly and knowledgeable not in the least bit pushy as some other stores can be! Here's a tip look online to see pricing there, they will price match as most of the time it is cheaper on there!
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April 2023 by Nicole Marie and Franchesca
It’s been So Long.. Too Long since I have taken time and finally Bought a new Living Room Set for myself and I finally found the perfect fit Looks, Comfortable and the Price you just can’t beat the Prices and the Sales are Insane .. the Transition from the time I put in the Order to Delivery was Excellent.. the 2 men that Delivered today were EARLY .. they Arranged everything for me, they handled the furniture with Care, Where other companies in the past have destroyed walls and doors and at times even the furniture but these 2 men truly made the process so easy for me.. We will Definitely be getting our Dining Room Set from here in a few months ..
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December 2022 by Ben Mott
Absolutely horrible customer service. I purchased several sets of furniture over 10 months ago at the Geneva NY location. They scheduled delivery in June which is when the issues started. 1/3 of the purchase had damage. As of tonight 12/14/22 I have yet to receive the replacements. They claim to have 2 out of the 3 items that were damaged. They would like to offer me a $100 dollar refund for an entire bed frame that is damaged because it is supposedly still on backorder. If you are reading this I strongly recommend dealing with a different Ashley HomeStore!
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November 2022 by Polly Crowley
Great experience. Jamie at the Geneva store was helpful on the phone and in the store. The delivery went smoothly and the gentlemen were courteous and helpful also. My husband loves his new recliner!
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October 2022 by Mark Donoghue
We got a great deal on a sectional. Tom and Michael were super helpful. Just cant get our order for 10-12 weeks. Just tough to get stuff right now.
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October 2022 by Jake b
Very helpful and friendly staff, have gotten all my furniture here and will continue to do so
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September 2022 by Tim D.
It is great to have a furniture store that has great sales people that know their product! The Ashley products are updated styles, very comfortable. We do visit other competitive stores but always end up in Geneva @ Ashley's! . Seasoned service employees are prompt ant they are very neat and very efficient! We highly recommend you to check this store out you won't be disappointed!
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August 2022 by Andrea McKinney
My supposed FIRM mattress sinks down about 3 inches when I get in. Not even a year old and I need to throw it out. $$$ down the drain. Desperately wish I had gone hadelasewhere.
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July 2022 by Barbara Rose
Your delivery team is exceptional. Courteous and very pleasant
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May 2022 by Jamie Newton
Purchased a mattress and it killed my wife's back. We exchanged it for a different model and now Ashley is trying to keep the $1000 difference in price . I have contacted customer service and filed a claim. Will never do business there again. I'm highly disappointed in the level of customer service at the store .
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April 2022 by Chrissy Wilde-Akins
We love our new sofa sectional. Great sales team! They communicated weekly; keeping us informed. Excellent delivery team!!! They were polite to chat with, swift with their delivery, and respectful of our door frames and our new furniture. Most importantly, they delivered within the specified timeframe and gave us a 15 minute heads up prior to their arrival. We will definitely shop at Ashley Homestore of the Finger Lakes again!
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April 2022 by S B
Good selection . Friendly sales people. Hard to find furniture that doesn't take months to receive. Not their fault though.
