-
February 2024 by Kassandra Aviles
Evans the manager in Training did NOT call the RESERVED customers to let us know THEY had NO VEHICLES available. Cleaned and readied cars for the Caucasian males first, and told us colored people they did not have vehicles. Why are there multiple vehicles parked along their lot with no vehicles available? Called Cananadaigua, NU, they said there was an available car, four mins later I received a call. No vehicles available. No manager has still yet to call me ? thanks for nothing Enterprise! Ruined a lot of paid plans.
-
January 2024 by Sanna Koivumäki
Rented from this location 5 times last year and I always recieved exceptional customer service from all the workers. Got few upgrades as well which made the experience even better. Can’t wait to utilize them again this year!
-
December 2023 by Doug Burr
Renting a car at this location (Geneva, NY) is a no brainer. I just had one of my best ever rental experiences due to the staff- particularly Sofia and Evan. Both were incredibly helpful to make our whole process go smoothly.We had a one-way rental and I had a reservation, but at the last minute, had to make a change. I was not optimistic, but after speaking with Sofia, I was much more hopeful it would happen. Then on the day of, everything went smoothly including the upgrade change we needed. Whew!I am grateful to the staff at the Geneva location for working so well on our behalf. Oh, and BTW, the return in Myrtle Beach was awesome too!
-
November 2023 by Cecelia McAuliffe
Stopped by to get air in a tire and Evan did not hesitate to help me out even before they opened.
-
October 2023 by Jacqueline Matthews
Worst customer service ever. I work in customer service reserved a car showed up and hour before closing and was told no cat available. When I asked about next closest location was again told nothing available. I called the nexy closest location and 5 minuyes later I'm on my way because they DID have a car available. Unreliable. Not friendly or considerate.
-
September 2023 by Andrea GIovannini
Fail to tell consumers that you need a credit card in order to rent a vehicle. Does not accept debit cards.
-
July 2023 by Christina White
I am glad I got the car here. They did not offer the best price (On Orbitz) but I decided to come here. Got a price better than presented there.
-
July 2023 by Kathy Walgate
I am a big fan of Enterprise but the location in Geneva NY is absolutely the best. Sophia the manager is an energetic, friendly, professional manager whose customer service can’t be beat. Drivers Larry and John were awesome. I highly recommend this Enterprise if you are in need of a rental car in the Finger Lakes. Thanks for the great service!
-
July 2023 by Paige Simpson
The experience with Sofia, Jake and Jon was amazing. They not only picked us up on time from Keuka then drove us to the Geneva location at that last minute, upgraded our car, they also called several times during the rental to make sure everything was good.. I wish our rental car places down in our state cared as much. I have never had such good service when renting a car! Thank you so much!
-
July 2023 by Amber Sapp
Everyone was great but Sofia really rocked she made my experience with y’all great so thank u Sofia ur the bomb dot com honey
-
May 2023 by Jeorgann Crumb
Robby was very helpful with the rental of our car. He checked in with us and made sure everything was ok. I was able to email or call if there was an issue.
-
May 2023 by Marquise Hatten
Always great business here. Never have had an issue with enterprise. Staff are always above & beyond their job duties.
-
May 2023 by Dwight Schweiger
Car broke down and Robby was able to get me a car on short notice. Will be back if I ever need a rental again!! Thanks!!
-
February 2023 by Mark H.
We returned our car in good order. We were then alarmed to receive notice that the car was listed as damaged by us on return (it wasnt). The car company then sent us an invoice for the equivalent of over $700 charge, but tried to charge our card with over $4500 within hours of sending the invoice. We were able to stop the first charge with our bank, but the company was able to take the $700 charge, which we are still disputing. Unable to resolve with them (they ignore emails apparently). Avoid like the plague. Charlatans.
-
January 2023 by Terence Philpott
Before hiring I had read the reviews and to be fair I was a little concerned as most of the reviews are negative about the returns process.We had no issues collecting the car and we received an upgrade to a better car which is always a nice touch. The bus from the airport to the carpark was quick and the collection process was too.When we returned the car I took a video, just to be on the safe side. We dropped the keys and left the car to be checked ( I know why would I do that ? ), but there were no issues.I received an E-mail to confirm that the car was returned before I had reached the terminal on the bus.Would I use enterprise again at Geneva ? Yes, the process was quick and easy and I had no issues.
