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February 2024 by Night Train
Too expensive. Care is not superior to some other clinics.Dr. Otterson didn't listen to a word you said and kept talking.Very slow response to phone inquiries.
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February 2024 by Debbie Swanton
Dr Trish is sooo knowledgeable and such a professional that I have complete 100% confidence in her. We have seen her for years. There is no one else I would recommend to figure out a complex problem.Vet tech Suzanne, is awesome!! She is kind and gentle and all of my cats have always loved her, especially Kit. I always ask for Sue because I know that no matter how upset or anxious my cats are, Sue will soothe them and get them through their appts with the least amount of stress. Her years of experience allow me to know that they are in good hands. Any advice I receive from her will always be spot on. Thanks SSCC2!!***Debbie S.
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January 2024 by douglas krockenberger
Good service but very expensive! Additionally, they implemented the most ownerous, insulting, and ridiculous politically motivated "woke" procedures for office visits during the contentious "covid" period.
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January 2024 by Raisa Khan
Everyone including the receptionist, vet tech and vet so attentive and nice, I felt like my kitty was in safe hands there!!
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December 2023 by Tommy B
Dr. Otterson has a terrific “cat side manner”. His examination of our 2 cats was thorough, his experience was evident and he has excellent communication skills. I would recommend Dr. Otterson without reservation or hesitation.
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December 2023 by Becky Silverberg
Dr. Adams is such a great vet. She is a people person as well as a cat person! She helped us feel at ease and answered all our questions when we brought our newly found stray kitten in this week. We are thankful for her care, and kind professionalism.
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November 2023 by Brittany Krueger
Very knowledgeable very caring and finally we have answers for our sweet girl. Thank you so much ?
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October 2023 by Joe Somma
We are long time clients of this great office. The doctors, technicians and other support staff are kind, intelligent and helpful. If you have kitties, this is a great office.
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October 2023 by Debora Seifert
My daughter and I brought her very pregnant cat here. They were so awesome and we will definitely recommend them to our people! Definitely have a customer for life!!
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October 2023 by Maureen Auman
Dr. Otterson is the best vet I have had for my cats. You can tell that he cares for each and everyone. Plus I truly love having Suzanne being there as well. Having both there gives me a sense of comfort. We have been through a lot in 14 years. . So thank you for being there for my 5 babies.
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October 2023 by Barbara Bullock
The staff at Summer Street love cats and caring for cats. The vets are good at presenting available treatments without pushing. I appreciate that. The techs and vets are expert at handling cats. My LuLu is a shy and timid girl and they handle her with confidence and great care.
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October 2023 by Zachary Euler
Always have a lovely experience coming here, and will always bring my kitties here. I get the best help and advice. I would definitely recommend to anyone looking for a vet for their cat(s).
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October 2023 by Ally
Honestly refuse to be seen at the Getzville location after the lack of compassion was given with my cat who had red flags that something was wrong. Doc took one look for 10 seconds in my cats mouth and said it was cancer. When asked how long will Scout have. He said "idk maybe weeks, maybe months" I asked how to take care of Scout. He said comfort care with no other recommendations food wise or how to provide care at all for a 15yr old cat..when it was time to leave, I was handed a bottle of gabapentin and was told not to bring scout back unless given the gabapentin... I spent two days destroyed emotionally and mentally over this visit that I went to a different vet for a second opinion... For a fraction of the cost, a full exam was done without gabapentin. A biopsy was then taken a long with blood work to confirm if this was truly cancer. I then spent time at this other vet clinic being educated and consuled by the staff how to take care of a 15yr old cat, food recommendations, how to assist with feeding and bathing. I was given options on what to do if Scout had cancer, and then educated and prepped of it comfort and end of life care may be needed. I will not be returning to Dr Otterson for his lack of compassion. Spent $200 at Summer Street for nothing but trauma, and $400 at the second opinion vet where we received care, treatment, compassion and education.
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September 2023 by Eric Chiazza
By far... the best vet I've taken my two cats (in 12 years and 3 states). From the first appointment, I've never seen my cats more calm at a veterinarians office.Very compassionate, very knowledgeable, and their customer service is above and beyond.If you have cats, and you love them... I highly recommend this place. I think there's another location as well.
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August 2023 by Marcy S
As a new client I could not have asked for more! From my initial phone call with Ann to the vet tech that spent time getting to know my cat to the Dr. spending time answering all my questions I couldn't have asked for more. Reasonable pricing for top notch service and most importantly a happy and healthy cat! I will be bringing my other cat as well and am very happy we have a place to trust with their care moving forward. Thank you to all of you, you were wonderful!
