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November 2023 by Dave Confer
Larry was amazing! Unlike 99% of the car salesman I’ve met (at other dealerships) he wasn’t pushy by any means. He actually listened to what my wife and I were looking for in an explorer and never once tried to offer us or pursued us into buying one out of our price range or a vehicle we didn’t want! Thank you Larry and westherr!
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November 2023 by robert cummings
Dave and the gang took very good care of me and my new purchase. They answered all my questions and showed me every function of my new vehicle. They were very observant to make sure all their paper work was accurate. That made the sale even better.
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November 2023 by julia nowak
Brian was an attentive, but not over-bearing sales person. I felt he was honest and did his best to get me the best deal. Before I even came in, he measured the storage space in 4 different vehicles for me so I could eliminate the ones that were too small. Also, it was awesome that he had the velcro for my EZ Pass! Saved me from having to remember to order some! LOVE my new Ford Edge!!!
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October 2023 by Mary Neuhaus
I spoke with Kyle after my car went in for service and immediately knew while talking to him how much of an asset he was to me and West Herr. His customer service skills outweigh any other competitor customer service! I know this as I was in business myself! I want to invite him to Thanksgiving Dinner!! But not take him away from his family! And my car was fixed same day and very fine! Kudos to the tech that fixed my car AND DID THE RECALLS!! West Herr is amazing!!! Love the TEAM!!!
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October 2023 by Tim Commiskey
Thanks Tim for everything. We are very pleased with our experience @ West Herr Ford of Amherst. It was quick and easy. Thanks for taking my time into consideration. I also love my vehicle. Definitely would recommend Timothy Oswald for your car buying needs.
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October 2023 by Matthew Baker
This was my first car purchase and first time working with West Herr Ford and im very pleased with the car that Kristina and Ross were able to find for me that was within my budget. I'd highly recommend west herr. Their staff and showroom are very organized and understanding
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September 2023 by Douglas M.
Recent service at Quick Lane was a train wreck. Oil chance and NYS inspection took 3.5 hours!!! I always check under the hood before I leave and low and behold the tech left an oily rag under the hood....could have easily caught fire!!! Also the old reminder sticker was still on the inside of my windshield. After 3.5 hours I expected more from a West Herr service center. The customer service representative appeared to be stressed out when I brought this to his attention, but offered no apology. I have had multiple vehicles serviced at this location for 30 years and have been generally happy, but it appears that they just don't care about their customers anymore.
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September 2023 by karen b
West Herr of Amherst has the best service department I have ever encountered. The repairs on my new vehicle were done timely and efficiently, every minuscule detail properly attended to. They even called several times to update us on the progress of the repairs. These folks provide true personal service. All repair shops and departments should follow their outstanding example.
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September 2023 by Chad Gee
I had a great experience buying a car at the Amherst location. I highly recommend asking for Larry Marano. He is a seasoned salesman who is knowledgeable. He helped me in every possible way to find the perfect fit. I also can’t thank enough the GM- Melissa. She has been very helpful throughout the years. Simply one of the best!
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September 2023 by Joanne Romel
Larry Marano went above and beyond to find the truck that I wanted. Didn’t try and up sale. Very professional and made me feel comfortable. Best car salesman ever ! I love my truck from West Herr. Thanks Larry.
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August 2023 by Gregory Carlton
Tim was absolutely awesome! He worked with us and got us into a beautiful F150. Gregory the finance manager was wonderful as well especially at explaining ever detail of the sale. The manager was also just as wonderful. Great experience would recommend West Herr Ford of Amherst to anyone looking for a vehicle. Thank y'all so much.
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August 2023 by Devon Reed
West Herr is by far the most reputable dealer I’ve had the pleasure of working with. I’ve bought dozens of cars in the past and have never worked with a dealer like them. I really appreciated their no nonsense approach and upfront pricing. They also sold me a highly sought after vehicle at MSRP, which none of my local dealers would do. I even flew from out of state and they took care of me as if I was a local. My sales rep Rene’ was also an amazing and knowledgeable sales associate. I’ve I ever have a chance I will be working with her again.
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August 2023 by Jennifer Rennells
Brian Hohl was excellent, kind, and provided prompt service even when he was busy. He was also very responsive and educated with all the questions I had regarding the new EV I was purchasing. He walked me through everything and I learned a lot. Thank you Brian! I love my new Mustang!
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August 2023 by Joe S.
I purchased, used, a 2022 bronco Big Bend. I love the vehicle so far. I have a crack in my windshield and Gail is helping me repair that- they give me a new windshield. Vicki my sales person was very thorough and knowledgeable.
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July 2023 by Shawna Koch
I had the pleasure of working with Carlos from west herr ford in Amherst. He kept it real and made the purchasing process simple and stress free. Looking to buy a vehicle, he is your guy! I am so happy with my new Bronco
