West Herr Ford Lincoln Service and Parts is noted for its beautiful new facility. Reviews mention a clean waiting area and restrooms. Experiences vary, with some customers reporting quick and speedy service in the quick lane, while others experienced delays in communication and repair timelines. The customer service is frequently described with high praise, cited as unrivaled, with staff noted for being thorough, knowledgeable, and going above and beyond. Many customers express trust in the necessary and well-done repairs, leading them to return and highly recommend the business.
Very professional, courteous and efficient service. Highly recommend and will definitely return here for my next service appointment. Many thanks to Mr. Scott and Mr. Jake!
December 2025
Came in to buy a headlight for my Escape. the sales associate was efficient and friendly.
September 2025
I couldn't get my service advisor to call me back and let me know what was wrong with my car it was there almost 2 weeks of course I had a loner but I wanted my car back
