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October 2024 by Liam
fantastic customer service!
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October 2024 by Kevin
The staff was professional, friendly, and accommodating to the fullest capacity.
I highly recommend this place.
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September 2024 by Jill S
Store Space Self Storage was highly recommended by my mover, Movin’ & Removin’, who introduced me to Nick and Jackie for my immediate storage needs. Nick was very accommodating and professional. Later I met Jackie, who displayed the same professionalism and was very knowledgeable. They both know that moving is always stressful and emotional, so they helped to make it a more positive experience.
The largest unit was sold out, but Nick was able to find two of the next size units near each other. I appreciated his ability to figure out a creative solution without just saying that my needs couldn’t be met. He was calm, patient and supportive when I was overwhelmed. Additionally, he took the time to explain all the details and fees.
The issues I have with the company is that they prorate your move ‘in’; however, not for the move ‘out’. If you move at the beginning of the month then you pay for the entire month anyway. Also, I understand that there is an administrative fee of $30, but I think it is excessive that it is added to each rental unit. I acknowledge that these are corporate policies and not Nick or Jackie’s decision.
People are quick to complain, but I wanted to take the time to compliment. I hope that management will recognize and commend Nick & Jackie (and maybe at some point adjust their policies) for going above and beyond expectations! I look forward to continuing to work with them and referring the facility.
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September 2024 by Christopher John
While the staff may be nice and most of these reviews seem falsified (1 review only) - they had a flood and blamed everyone but themselves. On top of that, they told me to file an insurance claim meanwhile they knew it wouldn't be covered- so why waste my time? They forced me to have insurance and didn't explain what was covered in the beginning. They didn't even explain that they were prone to flooding - others have said this had happened before.
On top of that, they cut my lock without my permission. The guy stated they sent out an email.- but I came down there when they did and no one mentioned to me they would have to cut my lock later on. The fact is, I didn't give permission and I always paid on time. Regardless, they are useless to me or anyone for that matter if they can't safely secure items. I don't need a reply back, I wouldn't use your business again. Increasing rent, then blaming everyone else but yourselves for the damage caused doesn't sit right with me. I smell a lawsuit brewing.
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September 2024 by Glenmar Studio
Jackie is great to work with!!
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August 2024 by Dilara Begum Berktas
Demares was amazing! She was super nice and helpful! We loved the space and her
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August 2024 by C C
Administrative fees are $29.99 and you don’t even get a cup of coffee the first time there. After a couple of months monthly fees are $56 for a 5x9 which is not to bad. I’ll keep updating.
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August 2024 by Helen L
Terrific experience checking. Nick was SUPER helpful and helped get me oriented to the facility as well as the storage locker. He went the extra mile to help me out a day earlier than originally planned.
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July 2024 by Claude Turner
Clean. Attentive. Easy to access. Safe.
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July 2024 by Susanna Petersen
Met with Jackie at the Glen Cove facility. She was amazing! Both professional and kind. The facility is top rate - clean and cool. Thank you for employing such awesome staff.
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June 2024 by Jill Studley
Love this place.. so efficient !! Jackie, the manager is always so helpful and kind. The place is always clean. and tidy. i feel very secure leaving my belongings at this location. J.S.
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June 2024 by Glenn Shorr
I was treated with care and respect,Jackie was great
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May 2024 by Jane Breeze
Nick was wonderful and very helpful. I'm 90 years old and Nick explained everything to me. The facility is very well taken care of. I would recommend this place to anyone in need.
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May 2024 by Ryan Raybuck
Jaclyn was very knowledgeable and helpful. Made the process very easy
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May 2024 by Jeanine Dimenna
Great service clean facility, very happy with my storage experience.
Definitely recommend
