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March 2024 by Sharon K.
My husband, niece and myself went to buy fish at the Glenmont, NY store #1581 on Thurday, March 14th at around 6pm. We frequent this store quite often to buy fish, birds. etc. This evening my husband wanted to purchase some more fish for his tank. He was approached by a female employee who right away asked him what size his tank was after he told her the 2 kind of fish she wanted. She told my husband that the choice of fish that he wanted wouldn't be a good fit for his tank, that the 2 kinds of fish wouldn't get along together. My husband politely asked her to please give him the fish that he requested, but she ignored him and started helping other customers. She called her male boss on radio, he came over and accused stated that female told him that my husband was making her feel uncomfortable. I was there and all I saw was that she wasn't helping my husband, but started helping others. The boss in turn told my husband that they wouldn't sell him the fish because he only had a 30 gallon tank. We have never experienced anything like this ever before. I told my husband to let's leave store because it wasn't worth our arguing about We left and went to another Pet Smart and made our purchase with no problem I felt that all we went through was uncalled for. They even made my niece cry and she said we can't get our fish; "Where's our Civil Rights." I feel that those 2 employees should be fired because they had problems with them at another store. Instead, they just transferred them. Pretty sad!!! Sharon K.
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March 2024 by C Lyons
They always do a great job grooming my critter, and the staff are always friendly at check out
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March 2024 by Anton W
Quick turn around when delivering I was there on 3/1/2024 manager that unloaded me greets you a good guy
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February 2024 by Randle Sullivan
The ladys in the grooming salon are always fantastic. You can tell how much they care about the dogs. Love bringing my pup here!
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February 2024 by Bill Greene
Went in to purchase a small fish for my daughters aquarium on 2/22/24 and got grilled by the girl in the department and then refused to sell me a fish, so I refused to buy the other fish I was going to purchase for my tanks. Would not recommend them , I have 40 years experience with fish and to be told by a 20 year old that I can't do that is ridiculous. Will never go back.
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February 2024 by Victor Martellino
Terrible place to shop with terrible service, the manager is absolutely no help with anything I would literally buy my stuff from anywhere's else but here
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February 2024 by Michael OConnor
Love the toys and so many types of food great choices.
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February 2024 by Katherine Burdell
Everyone is so friendly and helpful, but I wish there was more dog clothes (I hate ordering online and not know if it's going to fit) but overall a great place!
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January 2024 by Lisa Ellis
Many empty spots! Young lady at checkout was extremely nice
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January 2024 by Judy Tansey
A wonderful pet store to shop variety
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December 2023 by Dee Welch
Cheryl in the Glenmont store did an amazing job on my cocker spaniel who was badly in need of a cut. He looks amazing.
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November 2023 by Matthew D.
They carry large variety of dog food .When the stuff was going on with the dogs in new york it was good spot to pick up some food quick. Being that they were pet lovers like most in that field good to have them stick up for the dog stuff also happened in New York for years . They have variety of pet toys,treats,food.
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November 2023 by Nicole Ognan
I enrolled my pup for intermediate training with Gina and let’s just say, she surpassed all my expectations and was just the best! Zoey went in struggling with anxiety and I honestly didn’t think she was going to be able to do it at all, let alone pass! Zoey is now a scholar and knows so many new skills!I cannot thank Gina enough for her patience with my Zoey, and of course I am SOOO proud of my girl! I couldn’t have done it without Gina! 10/10 recommend!
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November 2023 by Terrie Cogswell
This is a great place to shop, however, they could use more staff to be able to help customers more quickly and sufficiently.
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October 2023 by Lakeia Newkirk
I have been here several times and they are generally well stocked with Hill Science.