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December 2024 by Lindsay Ludwig
Renting is outside storage protected by insurance! If you’re storing a long time, or it’s like a garage for needed space while moving. There’s rodent bait stations on every building, as mice can get in holes the size of a coin. Protects your stuff if anyone stores any type of food around your unit. All things need to be packaged and wrapped properly, and be dry and clean. Don’t put things in units that are wet (ie: move into one in the rain), you’re asking for mold without temp control. Also Food should not be in outside storage units people! This includes animal food, fridges or kitchen gear with food residue on it, need I go on? Use your noggin to avoid attracting rodents, Thank you!
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December 2024 by Dianne Metivier
This was the worst experience of my life. The happiest day was when I got to move and not pay this company any further. All of my belongings were ruined and even though they had me prove I had renters insurance every four months nothing was covered. They start with a low rate and then raise it every six months. The customer service was awful. The girl in the front was so rude and disrespectful. Anytime I had to deal with her was just a negative day. Please find somewhere else to store your belongings.
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September 2024 by Dawn Marie Brown
I'm in Glens Falls NY. Lynda & May ( & all) have been wonderful to me. But... I've had the storage unit since July & now I must pay $20. more. Disappointed! You didn't even wait a year. Going to try & empty the unit before winter. I'm on a limited budget. Thank You
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July 2024 by Michael Wallace
Nice storage facility! It is well-kept up! & modern! Their prices are reasonable if you go online to rent a storage unit! It seems to be secure with a fence around it! & a security gate to get in with a code!
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May 2024 by Robert Fleeman
Storage units are way over priced.
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February 2024 by Mark Dutra
Friendly staff, good rates, and clean storage units.
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January 2024 by John Tricarico
Got. Unit from a virtual assistant
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January 2024 by Keith Davidson
Responsive & Professional
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November 2023 by mike morey
My family was in a last minute pinch for storage space. We didn't want to break the bank so we searched for the "cheapest" we could find. Fully expecting this to be tough task we were so blessed to discover Prime Storage. Not only the least expensive for our need but the facilities far exceeded our expectations. The staff are amazing, friendly, helpful, and kind. It is companies like this that help a seemingly chaotic, stressful moment in life and through their efforts, relieve some of that pressure.
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October 2023 by Nico Calderon
Worker is always so great
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October 2023 by Marlene gretz
Great place for storage and the employees are wonderful to work with!!
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September 2023 by Susanne McNamara
Mice got into more than 1/2 of my clothing and boxes and destroyed coats and bags, sweaters, bedding and towels. I had to throw them all away. They also chewed into some of my boxes too so there were mouse droppings in most of my boxes and belongings. Really awful to be honest.
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August 2023 by Patrick Freebern
Actual storage unit (10x15-foot, at one of the Dix Ave locations in Glens Falls) was fine. Unit was clean when we arrived, it stayed water-tight and apparently rodent-tight while we used it, and our valuables sat untouched as-expected in the 11 months we used the unit. The door handle/lock was unwieldy, not ergonomic, and challenging to operate.Email communication with the company was more like 2 stars. Prime employees communicate from faceless regional email addresses. They sometimes sign their messages with a first name, and they sometimes don't, and you're not guaranteed to be speaking to the same person if you email them back.In my most-recent message, I asked if there was any sort of move-out inspection procedure, and in their response they warned me about the $35 off-cycle move-out fee, and completely ignored my question about an inspection. Glad you care about me as a valued customer, and not just my money, Prime! Just kidding, you don't.Price hikes during my rental period weren't great either. 2 stars. It feels rather petty to sucker consumers in with a promotional rate, then switch to the normal rate, then within just a few months, hike the REGULAR price up. No wonder Prime can afford to purchase an $11M office space on Broadway in Saratoga Springs, just to demo it and build a $40M corporate office — since the rental units are technically month-to-month, it's within Prime's legal rights and power to hike the rent amount up every single month if they choose to do so! Buyer beware, I guess.It took me more than 4 months, but I built my own 208-square-foot custom sealed storage shed for about $1,200 - $1,500 worth of materials (using rough pine from local sawmills, trees from the build-site as posts, housewrap, gap filler, and Fastenmaster hardware) and was finally able to ditch the Prime storage unit at $181/mo (including their built-in rental insurance), and relocate my things. As I said in the beginning, the unit was more-or-less fine while I had it, but I'm glad to be done with it.Everywhere you look, there's another Prime storage location, and I guess they're getting big enough that they're losing sight of their customer service, and apparently they're ignorant of the idea that instituting multiple price-hikes within a single 11-month period is going to get them a worse review. Well, now you know, Prime.I also find it sketchy that after my rental, Prime asked for my "positive review" and told me to email them if I had any issues. One of my main issues with the company was communication. Why would I put myself through that again when I could just leave an honest Google review? Was Prime going to compensate me for my trouble? Unlikely.
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August 2023 by Vicky Ramirez
Great company very accommodating customer service excellent and the transitional ordering a storage online even easier than I expected and don't call me immediately and making sure my payment went through excellent I have no complaints the size of the storage I was surprised for a 10x15 how big it was I was expecting it to be smaller but no it was a nice size the size that I needed but I'm impressed so how they handle the online requests they immediate response that customer service was on the spot thank you guys I love it
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August 2023 by Shane matuskovic
Facility staff is great and over all pricing is fair. I would store here again!
