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November 2023 by rosemary devlin
Very kind and caring veterinarians
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October 2023 by Felicia Santana
I’m very upset with one of there employees Amanda Goodwin . I recently had a couple of unfortunate events happen in my life and posted a photo trying to rehome my puppies and she went and copied the photo and wrote something in regards to my dogs are not disposable. Your right their not but at this time I can’t care for them so for her to say something like this is disgusting not knowing someone’s situation. She needs to be fired for doing something like that.
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October 2023 by Bryan Tomas Ortiz
Everyone was very helpful and fast with appointments they saved dog from a botfly thank you
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August 2023 by Jamiroquai B.
I'm not too thrilled since Dr. B left. I met the new Vet, Dr. H about a month ago for my youngest dogs annual exam and it wasn't the best first impression. I was told my dog would be taken out of the room for his vaccines. After 15 minutes I was knocking on the door to get into the staff only area as my dog never came back. I also couldn't see him in the area they brought him. The doctor seemed very put off that I was not okay that my dog was taken for vaccines when they actually took him in the back to do his full exam, vaccine and nails clipping but failed to tell me or ask that his whole exam take place away from me. Dr. B never did that and I had always been told exactly what was being done before it was done. She stayed in the room the whole time with my pup. Dr. H apologized and told me I need to notate my account to say not to remove the dog from my watch. Every Vet I have been to has never done that. My dog had an ear infection that I was strongly encouraged to pay more money to have the Vet do the treatment as most common pet owners do not do it right. I agreed as the way it was explained no one really does it right and it doesn't help the dog. When I watched what he did, I felt slightly stupid as he cleaned the ear, held my dog and put the medicine in the canal, all of which was not beyond my capabilities but for $100 more - I had someone else do it. The care for my dog is paramount so I don't mind but the set up was how difficult and precise the intervention is. A month later was our follow up. Prior to the follow up we received both a phone call and text stating he was negative for stomach parasites from his stool sample test. At the start of the visit, Dr. H. came in and told me the dog was doing well and there was nothing to worry about that he tested negative on his entire panel. He gave my wife and I the results. As we were checking out, my wife read the very first line of the results stated hook worms were "detected" . We asked the receptionist who pulled up the chart and also confirmed he had shown to have had hook worms detected. The Dr. was consulted and was very apologetic that he reads a bunch of tests all day and must have missed the very first line. That first line was missed three different times - in the text a few days later, the phone call a week later and the follow up a month later. We were given the medicine for free as well as not charged for a service we were going to be charged for that we didn't actually have performed. Perhaps a thank you or apology for the error?I'm not sure where I stand with my dogs care at this point but the last two interactions are not high on my level of care or service that I once would get going to VCA.
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August 2023 by Jessica Sgandurra
An amazing vet with the most compassionate workers. They were so kind and empathetic when we had to put our dog to rest. They truly care about their patients.
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August 2023 by Harp Harpsiccord
Really really friendly vet. I liked the welcome white board with my cat's name on it.
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May 2023 by Kay Beee
Absolute BEST vet I’ve EVER used! I have a cat and dog and they are so helpful and personable you don’t feel like ur at an appointment and instead going to see some friends ?they r great with my animals and I’ve already recommended them to friends and would highly recommend them to anyone looking for a vet!!
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April 2023 by D Odom
Vet was great. Took extra time to explain all results and possibilities for our pet. The staff are all very pleasant and professional.
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March 2023 by Harvey S.
Very clean, very nice staffMy pup felt happy and joyful. Perfect
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March 2023 by Joseph Marszewski
Very expensive but does a great job. We have used them less of late because of the price, but paid them a visit lately and staff was nice and doctor very attentive. If you can afford it, I would recommend.
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February 2023 by Anthony Ottaviano
We have been using this Vet for almost a decade. Their prices have gotten excessive for the treatment being performed. Costs to treat your dog for annual checkups and cleanings are significantly higher than several years ago over 100% increase for cleaning and extraction. Thankfully there are other quality vet providers in the area that provide quality service for affordable rates.
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February 2023 by Robert Adams Jr.
We absolutely loved the actual service and staff that rendered them. However, at our first visit the front desk spoke with us about their monthly care plan and sold it as full coverage. That paid for all your reg visits, shots and yearly meds.We recently moved out of state and on our last visit I informed them and asked the to have the service canceled.They said sure.And I kept getting billed the first time I thought it was just behind they bill me an additional 3 months. When I contacted them and asked I thought it would be an easy fix, right?!Wrong they said the monthly fee wasn't covering the services. And there was an balance due. That odd isn't it. I paid into a monthly plan that covered everything...What they actually do is bill you for the entire visit for which your monthly payment pays over time, not explained that way at all at the point of sale. Ok sure that has happened before. But usually when you cancel a service if there's a balance it's generally told to you at that point. Right wrong they will just bill you.When you complain they will just reply you signed the contract. Good luck with that.
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February 2023 by Angelo P.
We've taken our cats there over the years. We find them very compassionate and very professional. They're not in it just for the money.
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January 2023 by Christina Doty
The VCA of Orange County has been wonderful to us over the years. we recently (January 10, 2023) had to bring our 16 year old (he would have turned 16 on 1/14) Husky to be euthanized due to age and and other medical issues. The staff and medical team was absolutely amazing. the kindness, compassion, patience and love they showed to us and our fur baby was genuine. They gave us a private room to be in with our guy. They talked us through the entire process making sure we were ready to continue each step. Gave us time to say our "goodbyes" and to just be with him after. They made a clay mold of his paw for us. we were giving time to decide what we wanted to do after and They made the arrangements with a funeral home to have our fur baby cremated.... Thank you VCA for making that day just a little eaiser.
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December 2022 by Aquillia Alowonle
I am going to have to give some love to this place. It is right by my house, so I went with my little dog. I had to make the horrible decision to put him down due to his old age and suffering, and I was terrified about how things would go. I did not want him to suffer. I did not want the staff to be apathetic and too business. I have never put down an animal, so I Googled what to expect. The team here exceeded expectations. They quickly went through the needed procedure. I was able to pay before my baby went to sleep, they gave him to me all wrapped up before they gave the injection, and they allowed me to sit in a grieving room and say my last goodbye. He was sleeping within 30 seconds of the injection. The staff talked softly to me during the process and gave their condolences. They were super compassionate. I worked in a hospital, and I have seen practitioners show less grace to grieving humans than these people showed to me. I am grateful for the care they gave to my baby and me, and I felt like I could say goodbye with respect and dignity. Thank all of you. You were great.
