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July 2025 by Gary Crispin
Helpful staff
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June 2025 by Kimberly Carlson
When I decided to buy a pool, I decided to talk to 2 companies before making my final choice. I am so glad that I went with Designer Pools. Nearly effortless on my part and customer service deserves its own 5 star review. They literally took care of everything !! I highly recommend Designer Pools hands down! I love my pool ! Think you don’t have space, call Designer ? Think you need to go to Buffalo or Erie ? Just call Designer you will not regret it.
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June 2025 by Jeanette Pierce
Helpful and very nice. Had everything we needed
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June 2025 by Kevin Eagan
Excellent Experience with Designer Pools in Gowanda!
We recently had a fantastic experience with Designer Pools in Gowanda, and I highly recommend them for anyone considering a new pool or spa. From start to finish, their team demonstrated exceptional qualities that truly set them apart. From our initial meeting with Norrie Luther, Designer's owner, through the design, installation (truly a sight to behold- done in 20 hours over two days!) and follow up with prompt replacement of a malfunctioning heater, working with Deigner's team was a pleasure.
First and foremost, the timeliness of their work was remarkable. Every stage of the process, from initial consultation to final installation, was executed efficiently and precisely within the agreed-upon timeframe. I consulted with Norrie in early July 2024 and the pool was done by the 1st week of September. There were no unexpected delays, which was incredibly refreshing.
The precision of their craftsmanship is also worth noting. The installation crew clearly takes immense pride in their work. Every detail, from the excavation to the finishing touches, was handled with meticulous care, resulting in a pool that is not only beautiful but also flawlessly installed.
What truly stood out was their unwavering professionalism. Every member of the Designer Pools team, from the office staff to the on-site crew, was courteous, knowledgeable, and genuinely committed to ensuring our satisfaction. They were always available to answer questions and addressed any concerns promptly and respectfully.
A special shout-out must go to owner Norrie Luther. It's clear that the high standards of Designer Pools originate from his leadership. Nori's dedication to quality and customer service is evident in every aspect of the business, and it truly makes a difference.Even the concrete contractor he recommended operated under his uncompromising standards. Katie Sullivan was also very helpful. She met with us before the installation and provided invaluable assistance with the layout of the pool area. Shoutouts also go to Kim who taught us how to care for and maintain the pool during 'pool school' and Norrie's son, who operated a large backhoe like a surgeon.
If you're looking for a pool company in Western New York that delivers on its promises with punctuality, precision, and a truly professional approach, look no further than Designer Pools in Gowanda. They exceeded our expectations, and we couldn't be happier with our new pool!
Kevin Eagan
Ellicottville, NY
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September 2024 by Chad Lucas
Great people interaction
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June 2024 by Adam O
Norry and his close knit and well orchestrated team did a phenomenal job on my personal pool, which was just installed!
I work for a homebuilder and I first saw the quality and attention to detail that went into one of our customer's pools that Designer installed in 2021. I have also seen other customers go with other pool companies. I did also speak to several other pool companies and I was most impressed with Designer Pools due to quality of the install team, attention to detail, excellent product with Latham Fiberglass at a competitive price and overall service. The initial planning and design process was good, and Norry or a member of his team were always around to help with questions.
What blew me away was how well his team worked at install. They went above and beyond in setup, prepping the area, communication, and making sure the job was done right. They did a great job cleaning up and did a nice job in regrading the areas around my pool as well. There are 2 excellent operators on his excavators, Their skill level is top notch. Everyone on the team from the dump trucks to the skid steer guys to ground guys raking, worked their tail off to get my pool in the ground, correctly, in 2 days and did a fine job grading around it. 5 stars.
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June 2024 by Steve Hoss
Had a problem with the pump. Resolved within a day. Great products, staff and owners.
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June 2024 by Dominic Capozzi
Darlene and I would like to thank Designer Pools of Gowanda for the fast and Skilled work.
Five days ago I noticed our pool wasn’t heating so I hurried up and called Designer Pools. They were down there the following day. After taking 10 minutes of looking at the situation, they saw I needed two components and I would have my pool heating again. They had one of the items they put in, the other one they had to order. Four days later, the part came in and they put it in. And now my pool is heating great. Thank you Designer pool for your fast and awesome work you guys do. We all know that you’re quite busy this time of year and throughout the year. But when one of us have a problem, you are there to help us. Thank you. 🤗👍
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July 2023 by Karen B.
Gowanda designer pools. Service dept for hot tubs . Very. Bad. Service won't even set up an appointment. With out a credit card on file .... Make you wait 3 weeks. For service. .then can't tell you what time of day they can show up. Waited all day had to leave. At 5 for work . Had others wait for them ... Only to find a bill the next day hidden on my pouch behind a decoration for 135. Dollars . For not even talking to us or doing anything then to my surprise. They billed. My credit card. For 108. Dollars what's. Up. Money. For nothing 2; adults. Home . But no one heard. Or saw. The person from gowanda to fix. My hot tub. When talked. To. They refused. To come again ? Unless we pay again. For nothing. Rip off. Service. Dept. . go else ware. .. they will ripe. You off.
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June 2023 by Skippy
Great business
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January 2023 by cindy erhart
Always helpful and knowledgeable.we got our hot tub there.
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January 2023 by rob bilson
I highly recommend Designer Pools. Norry and his entire staff are pleasant, friendly, knowledgeable and efficient. They installed our pool in 2 days and we couldn’t believe how fast they completed it from start to finish. Norry guided us every step of the way for months from the ordering process to completion of the project. They helped us with getting the pool ready, maintaining it and closing it. Just an all around old school great customer service and performance company. The best!Service: Fiberglass swimming pool construction
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January 2022 by Sharlene Anderson
Been going here for years...great people...great store
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January 2022 by John Strong
Great service and advice on how to get our pool clear!
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January 2022 by Mark DiGaudio
They installed my pool in just two days and left my property in great condition when they left! My wife and I couldn't believe how clean they left my back and side yard. They even moved extra dirt around for a flower bed/berm around the pool without hesitating. They are very responsive, professional and courteous. I still can't believe with a project as big as this, how neat and clean they left everything. I would highly recommend.Services: General construction
