-
February 2024 by Joey Dawe
Stephanie went above and beyond what I expected. My first time ever going to a quest location so I was SUPER scared to get bloodwork done needles TERRIFY me, she walked me through the entire process, talked to me while it was being done and really took her time to make sure I was comfortable. Love her decor in her room too! Thanks again <3
-
February 2024 by Tracy Amadori
Just had my blood drawn with Bobbi. So friendly and nice! She made the visit great. Thanks Bobbi.
-
February 2024 by Justine VC
EditFred brought it up to a 4, he was great.from one star I’ve asked for help multiple times on the kiosk and no one has come out to assist me. My appointment time was 12:20, it’s now 1:05 and I’ve yet to even speak to anyone that even works here. This place is horribly crowded, the waiting room reeks of marijuana…the staff is over worked and once I finally did speak to someone they were rather snarky and rude as if it were my fault they had more patients than workers.I used this location because they had an appointment available (which apparently doesn’t even matter).Also asking my last name in room full of patients… not cool ‘cause ya know. HIPPA
-
February 2024 by Janisa Arroyo
Excellent service, Very quick and efficient. Thanks Fred for the great service. I recommend this quest to everyone.
-
January 2024 by Emma Candella
i'm normally not someone to leave a review. I had such a lovely experience today while getting blood work done I had to. Normally the phlebotomists are not the nicest... i've had many issues in the past with them puncturing straight through my vein. I had someone extraordinary today. Stephanie in Grand Island goes above and beyond. She was so sweet and caring, she took her time to make sure she did not puncture through my vein. I didn't even feel the needle she had such a light touch. This is hard to find especially when most people rush through it to get to the next patient. Stephanie had me smiling walking out of the office from her bright and bubbly personality. I will only be getting bloodwork done at the Grand Island location from now on in hopes of getting Stephanie. This girl deserves a raise! Thank you Stephanie for being the kind and caring person that you very clearly are.
-
January 2024 by Katie Kuhn
Bobbi D was the kindest woman I've ever met. I was so nervous and she made me feel so safe and comfortable. Not all heroes wear capes.
-
January 2024 by Laurie Shaw
Bobbi D.makes this location the best!! A quick and pain free draw. She made my friend feel totally at ease. And she was so pleasant. She actually had us laughing. I read all these reviews and I can only say that my experiences at this location have been positive. Kudos Bobbi D.
-
January 2024 by Brittany Winker
as i was waiting in the waiting room for my appointment time an elderly employee decided to come out and ask me my name infront of other patients which is violation of hippa privacy and when i told her yes its me she proceeded to tell me my apt time wasn’t until 1045 (it was 1020) i said i am aware, she said oh because i seen you looking at us… i said okay? i am pregnant and having complications and have another apt to get to while they were standing around talking to eachother with a waiting room full of people. how unprofessional of her to do that. i work in healthcare and i would never ask a patient why they were looking at me, or call their name out infront of other patients. this lady should be re trained on how to treat people in the medical field or simplyfind a new job because she sucks at doing hers
-
January 2024 by Cyndi Booker
I have only had excellent experiences at this location, and have had plenty of experience there because my doctor requires yearly bloodwork for my husband and I. I was shocked by some of the negative reviews. I had the woman that some people were complaining about, and her name is Bobbi. She was professional, efficient and friendly. I often have difficulty having blood drawn, but it wasn’t that way at all with her.It may make a difference for those people coming in if you make an appointment ahead of time, and if you have a copy of the script in your hand. Some people come in there, and are unreasonable with some of the things that they demand!
-
December 2023 by Lori S.
Very satisfied with this Quest Labs. Very friendly staff took extra time to look for my lab work order which I appreciated very much since I had to fast for this lab work. Thank you Dottie for making my day because you were kind & pleasant ! Please remember these front line workers had to come to work during the pandemic, so be nice!!
-
November 2023 by K. Carr
I was hesitant to go to this location after seeing all the negative reviews about a particularly unfriendly staff person there, but I was short on time so I took a chance, made an appointment, and hoped for the best. Luckily, I had a good experience. I was taken back within about 5 minutes of my appointment time, and was out the door within 10 minutes. I had Stephanie, who was pleasant and got the job done just as well as any other Quest staff that I've encountered. I am not sure if I would go to this location again for fear of getting the mean lady everyone was talking about, but if you play the odds and get anyone but her, you'll hopefully have the same positive experience that I did.
-
November 2023 by Kelly A.
I was hesitant to go to this location after seeing all the negative reviews about a particularly unfriendly staff person there, but I was short on time so I took a chance, made an appointment, and hoped for the best. Luckily, I had a good experience. I was taken back within about 5 minutes of my appointment time, and was out the door within 10 minutes. I had Stephanie, who was pleasant and got the job done just as well as any other Quest staff that I've encountered. I am not sure if I would go to this location again for fear of getting the mean lady everyone was talking about, but if you play the odds and get anyone but her, you'll hopefully have the same positive experience that I did.
-
November 2023 by Patty Remus
Great experience. Bobbie D was my tech and she was very friendly and professional. I've never had a bad experience at the Grand Island location.
-
October 2023 by Jeanne Carroll
I have only had excellent service at this location! Bobbi, Savanah, Stephanie & the young gentleman - they are all very kind & professional. I have difficult veins & they usually get it on the first try. Wait times will always vary, no matter which location you go to, because there is no way to predict how many people have appointments or how many walk-in’s/stand-by’s there will be. The phlebotomists didn’t make the “appointment only” rule, so don’t blame them! They are obligated to follow the rules and procedures. You can make appointments as far in advance as you like, even months ahead, so that is always the way to go. Then you can cancel or reschedule if you need to. But you will have the least wait & get the time & day you want. I will definitely continue to go to this location!
-
October 2023 by Stephanie Cevaer
Had a wonderful experience with my phlebotomist, in and out in a short time being that I made an appointment. Very professional and friendly setting thanks to the good looking gentleman who took care of me. Will return again!