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February 2024 by Michael Buell
Great atmosphere and very nice customer service
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December 2023 by Tiffany Anderson
The worst! Always 7 ppl in line and no one answers the phone. Hire more ppl! Trying to change pharmacy!!!
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December 2023 by Maria Turner
This location is terrible. They never have anyone working and they don't return calls to your doctor nor answer the phone. If you can't perform basic pharmaceutical tasks, just close down. I'm switching to Walgreens immediately.
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December 2023 by john doe
Understaffed pharmacy makes for horrible customer service avoid this place
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November 2023 by FSO GARAGE
This rite aid is absolutely trash..they lie..horrible service...period..avoid at all costs. They will never have medicine to fill prescriptions..my wife had stomach medicine that if not taken consistently absolutely ruins her life..they lied last month about how long it would take to get more because they ran out..this month they again were out..said they would have following day..I asked specifically and said are you sure about tomorrow because if will be multiple days I will reach out to Dr and see if we can change it to a different pharmacy..in which they respond well actually 2 days but definitely 2 days..we decided to wait..after 2 full days partially into 3rd day they now have no clue what we're talking about and never even ordered it in..also this is not via the phone..they don't answer..this is multiple trips here..please do yourself a favor and go to any other pharmacy in the area..even if they suck their is no chance they suck as bad as rite aid in grand island
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November 2023 by Ronald Sullivan
In the past they would eventually answer their phone, now they put you in a que and never connect you with the pharmacy. I called Rite Aids at different locations and the pharmacy answered first ring at numerous stores. They are understaffed but they are causing physicial harm to their customers
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November 2023 by Tom Dowd
Had a sick kid. Arrived at the pharmacy at 803pm on 10/23/2023 and an old lady at the counter refused to let me pick up medication......stated that the corporate office told her to close at 8pm......she was kind of sarcastic about it also.......when yu Google that location it says they close at 9pm........Will not be returning to that location.
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November 2023 by Eric W
Impossible to get a refill, takes days sometimes multiple calls to the pharmacy and eventually have to have the Dr. bother them.
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November 2023 by Brittany Tawfiq C.
Good luck trying to get anyone on the phone or in drive thru. You literally have to go in and wave your arms at the counter saying hello for anyone to help I truly don't even know why this place is even open
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October 2023 by amjad shujaat
1 of the worst Rite Aid I have ever visited. Worst pharmacy, rude stuff I wish I could give zero stars for the pharmacy . I give them 20 times my number to update, but they never update my number every time they take my number and never update that number when I come to pick up drive-through is always closed.long wait time .
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October 2023 by Josephine G.
I purchased two bottles of vitamins at the Rite Aid store in Grand Island with a buy one get one free sale. I tried returning one bottle since I purchased the wrong vitamins and already opened one bottle, the manager's excuse for not giving me half of my refund was because the "computer does not recognize" the sale of the second bottle. Poor excuse to not refund their customers, all they had to do is manually do the math and give me my money back, but they prefer to keep my money. Definitely will be shopping at the drugstore across the street from now on.
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October 2023 by Joselyn Adams
They never answers the phone- will pick up phone and hang up on you. Even for doctor offices. My primary office would call for me as well and they would never answer for them either.
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April 2023 by Eamon O'Brien
Best pharmacy i’ve ever been to, sara was a great help on getting my meds to me on time. I i’d work and I was very busy. Highly recommend. 10/10 service
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March 2023 by Don s
3-3-2023 If you want to go to a pharmacy, with incompetency and poor customer service then this is the place to go. I would Recommend going across the street to walgreens at least there Pharmacist does not act like there to good to talk to you.
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February 2023 by Ramy Mahrous
Samantha helped me today! She was amazing. Honestly all the staff does a great job given the very high volume they push out daily. Once again thanks Sam, I am happy with the customer service and always come to this pharmacy! ?