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March 2022 by Joe Drago
Best place I have ever bought a vehicle. Extremely helpful with every aspect of the purchase, no pressure to buy at all. Ben was an excellent salesman and took care of everything for me. Got top dollar for my trade with no haggling or arguing, excellent place if your looking for a vehicle.
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February 2022 by osok 2008
First experience with the Granville service center. Accommodated the next day for five separate issues including a potential recall of the steering gear. Got a call mid-day that parts were in Boston but they could overnight them and finish the job the next day (Saturday). Saturday afternoon service called and said everything was done, including the safety inspection I had forgotten to ask for. Also worth mentioning is the fact the service dept stayed late on a Saturday to finish my vehicle. Best service experience I’ve had anywhere.
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February 2022 by Joshua Willetts
Vern was a pleasure to work with. Seamless transaction from start to finish. From email inquiry to purchase this was very easy and the truck is perfect
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January 2022 by Andrew Holland
Very responsive from A to Z. Very quick service. I was in and out in just a few hours. Very fair trade in offer on my old truck. Staff was very professional and fun to talk with while the back end paperwork was being done. Would recommend.
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January 2022 by Kimberly H
This dealership is amazing! I recently got my heart set on the Tuscadeo Pearl wrangler, and soon thereafter found out it is discontinued for custom order and is a hard color to come by since it is a limited edition. I was very close to purchasing one locally to me, however I was having a hard time trying to settle that it was missing some of the features and build specifications that I wanted. I was almost ready to settle, until the night before I found this amazing dealership with exactly the car I wanted! The dealership reached out to me promptly the next morning and quoted me a better deal for this vehicle that had more (and my most prioritized features) than the local one!You never know if your experience arriving at a place is going to be as good as your experience over the phone, but let me tell you It only got BETTER!After waking up at 4am to make the drive upstate with my lovely mom and puppy in tow (and watching the temperature outside drop into the negative digits) I was slightly bracing for any potential bait and switch nightmares to arrive at. Well I could have rested well! My car was sitting pretty waiting for me to arrive and Vern and team were all prepped and ready to welcome my arrival.I was excited for my car, but slightly bracing for my sit down with the finance manager who I expected to try to hit me with add ons and try to push me into a monthly payment I wasn’t prepared for. I’m still waiting ?Dream come true - the price I was quoted over the phone, was exactly the price I ended up paying and already included the tire and wheel protection, dent protection, etc that normal dealerships try to upswell you when you sit down to sign the papers! NO UPSELL. My sit down with the finance manager was the most pleasant I’ve ever experienced in my life! At the end of the day I was getting my $5,000 higher MSRP car (because of the sunroof and adaptive cruise control) for $1,700 more down and $15 less a month than I was quoted at my local dealership with the lesser car.1. Bottom line… Thank you to Vern and this dealership for getting me a better deal on a better car!2. If you are thinking about making a deal over the phone with THIS dealership and are skeptical - don’t be! They are trustworthy.3. This dealership DESERVES your business. I am big into customer service and will drive out of my way (normally not this far out of my way ?) if it means I am giving business to people or a company I feel deserves and has earned it.Even though I am just waking up from the exhausting day of driving, if I was going to purchase another car today I’d drive here again just because of the phenomenal experience and no pressure sales environment. And these guys deserve the business! So give it to them! You won’t regret it! ?
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January 2022 by Heidi Orleman
I have been buying my vehicles from Zappone’s for 10 years and wouldn’t go anywhere else. The staff is always wonderful to deal with and extremely helpful if any problems arise.
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November 2021 by Pete Peck
Had a really nice experience with Zappone. They had a nice selection of vehicles and everyone was friendly and helpful! Our salesman is also our nephew Justin Vazquez and he worked really hard to help get us in the vehicle that fit our needs and it was really great to catch up with him!We were also working with Michael Brosch in Clifton Park and he and Justin found us a great vehicle!We highly recommend Zappone!
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October 2021 by Michelle Shine
Highly recommend Zappone! Jess D was professional, knowledgeable and friendly. We were offered a fair price for both our trade in and the Jeep Wrangler we purchased. The buying process as a whole was low pressure and enjoyable!. Will definitely return.
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September 2021 by Shaina Edwards
Zaponnes was amazing! We went in looking to trade our 2017 focus for a jeep! Something bigger and better in the winter! Nicole was a sweetheart getting us set up For an appointment and test drive! And Vern was great with working on getting us in a budget we felt comfortable with paying!!! We walked out proud owners of a 21 jeep renegade!!
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July 2021 by David Morse
Vern was great to work with. I got the deal I wanted and am very happy.
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July 2021 by Trudy Woodbury
Wow got me a sweet deal. Love my new RAM! Showed up on a Saturday and drove it away Tuesday! The Zappone team really worked hard for me! Got me the truck I wanted and the finance team got me a payment Under that’s right way below what I expected! Very affordable.
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July 2021 by Hector Parrilla
Vacationing in vermont got a flat , couldnt find anywhere to fix it in time for the trip back until they told us to go to zappone chrysler. Work was done quick, always keeping us informed what was being done. Thank you for the exceptional service.
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July 2021 by E W
Absolutely top notch , couldn’t have wished for a better or more transparent car shopping or buying experience, sales and finance teams are awesome! Thank you so much!
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July 2021 by Karen Taylor
It was a breath of fresh air. Justin Vazquesz was very courteous and fun to work with. Not pushy and answered all my questions. I would definitely recommend Zappone's to anyone looking to purchase a vehicle! Thanks so much. I love my Jeep!
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July 2021 by Herb Sady
They are a great place to purchase a vehicle. Picked the vehicle we wanted and was able to drive it home that same day. Thank you for a great experience.
