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April 2024 by Terence OConnor
We have a company vehicle that has been at BIENER FORD 3+ weeks. The service girl said it would be ready a week ago. Still not ready. Calls to them and they never return calls. I will never use this "business" again. The worst dealership! Do they understand that word spreads quickly when customers are unhappy? Read other unhappy Biener reviews.
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March 2024 by Donald Harris
After Tower Ford closed, I brought my vehicle to Biener for service, and I have been very satisfied. Now, I tried Biener for sales, and I am delighted. My salesperson Andre Vega was courteous, accommodating, and trustworthy. The finance person Benny was efficient and no nonsense. For me, the sales experience at Biener was excellent.
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March 2024 by Morris B.
Great service professionals.
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March 2024 by Mark Milroy
great service!
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March 2024 by Joan Rosen
There was a huge miscommunication within the service department. I brought my car in on a Saturday morning at 8:30am. Due to the miss in communication, I was not able to get it until Monday morning.When I came into the service department on Monday, I had a conversation with the manager, Brett Harley. He LISTENED!And then he "made it right". With a smile.Lovely gentleman and rectified an unfortunate situation.Thank you, Brett!!!!
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March 2024 by Father Donovan Leys
Courtesy and the professionalism of the Sales Rep.Amenities in the show room.
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March 2024 by Tara Othman
Very unprofessional. Called and was put on hold multiple times, only to be told they’d have to call me back about my vehicle that has been sitting there for over 24 hours. Unresponsive, no urgency and rude. We use our van for business so without it for over a day means no business ventures and the fact that they didn’t even have an answer on what needs to be fixed or services after a whole day is unacceptable. Be better. Answer your clients and provide better customer service.
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March 2024 by Gi Hwa Lee
Thank you for the special service !
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March 2024 by Emmanouil Xidias
Ok so the service manager called and replaced the part - i hope all ok - go service manager!Post in March -Wait the Saga continues after below its now 7 March and i still dont have a fixed seat they ordered a part back in jan and did not call and brought my car in and part did not work , now they have to reorderPost in Jan - After 3 years of waiting for my bronco and getting crushed on price with no protection and the car sat in the lot for 2 months cuase of factory recall and the trade in price i was promised changed cuase ownership changed - now they missed the first service call!!!! Beiner whats going on!!! Wait yall did it again!!! Second time no show , yesterday
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March 2024 by Jay
I never leave reviews for anywhere I go but I felt like I had to for this location, this is going to be a long one but I hope someone reads itFirst off the service advisor, I think his name is Steve, is awesome, nicest guy there, Jennifer is also great! The rest of the staff really just don’t careThe service department here is a complete joke, I got told the part came in for my car so I made an appointment a few weeks in advance, when I dropped my car off they said “it should be done by tomorrow” so I rented a car for a couple of days as my warranty covered 5 days rental, 3 days go by with no call, so I call up only to be told that my car is still in the parking lot and hasn’t even been touched and that it would be ready the following week! This happens almost every time I bring my car here, their excuse is ALWAYS the same “oh 3 of my guys called out, I only have 1 guy today, we’re backed up because some of my guys didn’t show up today” I get that there are other cars ahead of mine but waiting over a week for something that takes no more than a day to do is not right, I told them I was coming to pick up my car and that I would bring it back another time, meanwhile I had just wasted a few hundred dollars on a rental car for no reason which I’m not going to get back, so I made yet another appointment to get it fixed because they couldn’t send the part to another dealership, I told them when I dropped it off if they could also check a knock coming from the engine, 5 days later they call and say it was the AC compressor and that they had to order the part and that would take another 3 days, they tell me the car is ready a week later, I picked up the car and to my surprise I could hear the same noise coming from the engine, I’m not even going to waste my time bringing it back, I’ll be going to another dealership
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March 2024 by Diane McDonald
I was a first time customer to use this location for service, recently moved into area. I thought that I made apt in app on my iPhone and wanted to confirm that so I called and as it turns out I didn’t but they turned around and I ended up with the apt I thought I had. I arrived at 8:00. was greeted by technician he took vehicle and told me where to check in. It took about 2 minutes and was shown to a very nice waiting room with coffee, bagels and TV. It did take about an hour and half but don’t even seem like it.People were very pleasant and I’ll be using their service again.
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March 2024 by Bryan Wilkinson
I had a terrible experience at this dealership. The one salesman that we dealt at the showroom wasn’t personable at all. He didn’t communicate well and he was nasty at the end. I bought a mustang at a different dealer.
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March 2024 by Sarah Newell
Very pleased with service.... no hassle... no run around.... everything was as easy as 123.... Jennifer in the service department gave exceptional customer service and was very professional she definitely knows her job and how to keep the customer happy.... I also had the pleasure of meeting a very well mannered service technician/driver named Brian who dropped me off to my location after I dropped off my truck for service... and he also dropped off my truck to me when it was finished being service.... which was definitely very convenient for me.... overall I just want to say that this was the best experience that I've ever had at Biener Ford... I also had the please of meeting others while there.... but Brian and Jennifer definitely made this experience a very pleasant one.... Thanks again
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March 2024 by E Z
Good service. Definitely will be back.
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February 2024 by Nicolás Salvo
I need to share my boss's recent experience in purchasing a new car, an experience that unfortunately has been disappointing and troubling.He is a user who has been going through the same process with his car (Ford-Linconl) for over 15 years. This last time, he relied on professionalism and efficiency to facilitate the process of changing his car, however, the experience has been anything but satisfactory.When looking for a new vehicle and after providing all the information necessary to receive a suitable offer, he selected a model and proceeded to close the contract. However, since then, he has encountered numerous problems, including unclear points, technical problems with the new car's brakes, etc.As a loyal customer, this experience has left him dissatisfied and concerned about the integrity of the transaction process at this dealership. Both the manager and the branch employees never gave him an answer or proper attention.He does not expect anything more from this business.