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March 2024 by Arthur Sulvan
Very disappointed ?Purchased a $7,000 warranty for my X7Which was purchased from a bmw dealership, I bring it here and turns out it's useless. Not to mention I'm on the hook for almost $600 for a "diagnostic" fee which was disclosed to me and I agreed to but I would have to first give them the green light to do the repair which is going to run me at the very least $3,000 and up and then maybe the $7,000 warranty will cover it and if not I have to pay it all myself. So basically I will have to pay around $600 for them to tell me what I already knew about the problem with my car. I don't blame anyone but myself on this but it's an expensive lesson and nobody at this place really cares. Very poor method of doing business in my opinion, no effort made on thier part to validate the warranty or even try to check. Now I'm stuck to pay for absolutely nothing. Oh well that's life.
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March 2024 by xiao li
When there is noise in the car, they will go on a test drive with you to find out the problem and finally solve it, thank you!
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March 2024 by Corey Grable
The staff are attentive, professional, and friendly. Mr Karim always goes above and beyond for his clients!
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March 2024 by JEONGWOOK S.
I had a car accident a couple of hours ago. And I could see the mechanic pulled the power line of the dashcam. It is so terrible. Check your car after the service if you have a dashcam.
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March 2024 by KamK Lau
I recently had an outstanding experience with this BMW center. What truly stood out was the exceptional service provided by George Fan who helped me every step in my routine BMW service. His dedication and expertise added a personalized touch to my experience. I wholeheartedly recommend BMW to anyone seeking luxury combined with outstanding customer care. Kudos to George and his entire team.
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March 2024 by Desi lee
Very kind people.
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February 2024 by Robbyd23
Excellent quick service and polite help
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February 2024 by Muhammad Iqbal
Bin was great advisor. I was having a jerking issue, provided a multiple step plan to address the issue. Solution required replacing multiple parts and extensive labor. Post labor I had another creeking issue. Bin allowed me to come in and had it sorted within an hour. Thanks Bin
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February 2024 by iamphyr
So i had a wonderful experience at BMW of Bayside thanks to Kevin Guo, Big KEV. Such a great person. He solved my issue with concern and had me back on the road to Georgia in no time. I visited my mom in NYC and i woke up to a DriveTrain Malfunction light on. I was scared and confused. I brought it in immediately to BMW of Bayside and guess what rats chewed up my wiring smh. I had to laugh because it’s crazy how people complain about rats of nyc and i finally got a first hand experience. Anyway long story shorter my insurance covered it and i was given a loaner. Very nice but I’m glad i have my car back. Thanks KEV. Goodbye nyc
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February 2024 by Noemi Oyola
Top tier service here at BMW Bayside Service department !!!!I travel 40-55 mins to come to this service depart because of the amazing, customer treatment. Thank you Dellaportas and Kevin Guo for going above and beyond for me yesterday!!!!I truly feel like a valued customer.
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February 2024 by Joseph Glaudino
I have used 3 dealers for servicing so far. Rallye, Habberstad, and Bayside. Bayside is BY FAR the best. My service advisor (George) is the only advisor who I’ve worked with who actually takes the time to explain what work gets done to the car, and really make you understand the issue. They are really organized and get you in an out very quick. They also only do hand-washes and don’t do Machine-washes. I know Habberstad does machine-washes and has sustained lots of unhappy customers because of it.Really great experience at Bayside!
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February 2024 by Albert Lee
if your car is not under warranty do not come here they try to scare you to spend a lot of money very bad .advisor name is kevin(Chinese)
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February 2024 by IAmphyr ..
On a trip to NYC to visit my elderly mother i was met with a surprise when my DriveTrain Malfunction light came on. Talk about nervous i was scared and clueless what it meant. Long story shorter i met Kevin Guo and boy was he an angel sent from above. He assisted me with my claim through my insurance and stated on the job. Seventeen days later i received my car back and face back the loaner which was very nice. But i must admit i missed my car. With KEV you don't have to worry because he stays in the job until it's executed. If i could give 100 stars i would that's how great my service was. Thank you BMW BAYSIDE and remember everyone's experience won't be yours because if i went by the reviews i wouldn't have had my experience. Now i can return home to Georgia
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January 2024 by Javier B.
Ordered some parts and were ready at the time indicated. I also ordered parts from the BMW website which were delivered here and they made easy to exchange one of the parts that did not fit my car.
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January 2024 by DARIO GUZMAN
Greg is always great and quick with servicing in and out!!
