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November 2023 by Maria M.
Zaid was excellent with the whole sale! will definitely recommend! Could not be happier with my purchase!
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November 2023 by Krisitan C.
Zaid was amazing ! He assisted throughout the entire process and made sure I left in the car I wanted the same day!
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November 2023 by lilyana sulis
Gerald Augustin was very professional and quick knowing I had to be in and out. He took his time with us ensuring that all paperwork was correct and was very polite and sweet throughout the entire process. I recommend everyone to come here if you’re a first time buyer they are very professional and nice and do it in a timely manner.
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October 2023 by kettia auguste
With Vens it was smooth and hassle-free buying experience! The entire process of purchasing my car was seamless. The dealership handled all the paperwork efficiently, and the transaction was completed in no time. Their professionalism and attention to detail exceeded my expectations. I am thrilled with my new car!
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October 2023 by YVENS A
Impressive selection of vehicles! This dealership had an extensive range of cars to choose from, suiting all budgets and preferences. The staff provided detailed information about each vehicle, making it easy for me to make an informed decision. I left the dealership feeling confident in my purchase.
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October 2023 by Francisco Ramos
This dealership was highly recommended and I saw why, not your typical dealership. The salesman are actually honest and not after some commission check and the staff from the front desk to the finance dept were absolutely professional. Thanks for my new car!!
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September 2023 by Justin H.
quote from website: "certified luxury motors is founded on trust, integrity, and respect. we are proud to offer these values in our sales and business practices... *advertised price is the balance owed after a 25%down payment,..."tell me what part of advertising a sale price that you only get after putting 25% down instills trust, integrity, or respect? sounds like a bait and switch to me.
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September 2023 by Mike V.
If I could leave a negative rating, I certainly would. Hands down the worst dealership I've ever visited. I met with Nick and the manager, Steve. They had a great price listed for the car I was interested in. When I called I was told there were no hidden fees. I showed up and couldn't test drive it that day because they got locked out of their key room. That should've been my 1st warning. Needless to say, I left a $500 deposit to hold the car until the next day. Next day arrives and I Test drive the vehicle, and then sat down to talk numbers. The list price was $21,900 and when they brought me the breakdown, they jacked the price all the way up to $32,795. I'm told by the manager, Steve, that "we do that to get people in the door. If we list the actual price, nobody would ever come". Yes, he actually said that. Obviously, I didn't buy the car and told them how bad of a marketing idea it was. Gave them my debit card to credit me the $500 deposit I left the day prior. Here we are, 2 weeks later and I still don't have my money. I called numerous times and was given the run around. Had a woman check into it 8 days later and told me it had just been processed a few days ago and that I'd have it the very next day for sure. Well, that was 5 days ago. So I proceeded to call them until I spoke with someone. The salesperson Nick took my info yet again and said he'd call me back in 30 mins. That never happened. Next day I asked to speak to Steve, the manager, who told me he has all the info and it will be processed next Friday and then another 3-5 business days after that to be refunded. When I voiced my displeasure, he put me on hold without warning and never picked up the phone again. So I kept calling. The dealership actually saw my number, realized it was me calling again and picked up and hung up right away. So where I'm at now is that I have to wait another week in a half to see if I'm getting my money back. All in all, it'll be close to a month before they give me my $500 deposit back. If you go to this dealership, don't walk out......RUN!! Scam artists and just overall extremely bad business people. I would NEVER visit this dealership or any other dealership associated with them again!! STAY AWAY!!!
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September 2023 by Adriana Ramirez
I had a wonderful experience here getting a new car helped by Joana. She was lovely, patient with the whole process, caring, and wanted to connect well with my family and me. We ended up getting the car which was amazing, a long process but worth it in the end. Everyone was very welcoming and attentive
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September 2023 by Joe Garraffo
Deceptive tactics. Drove 40 minutes after I spoke with the person who answered the phone and assured me the car was in stock and I wouldn’t be met any deceptive tactics. That’s exactly what happened. Waste of time. Salesman seemed not interested in showing us anything else, so we walked out.No parking due to the fact employees were sitting in the hatch of a car, on the street. All and all, I would not shop here.
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September 2023 by Elias Maina
My experience at Certified Luxury Motors was great. I recommend asking for Gerald Augustin, He made sure that my family were treated well, and made sure that buying our car was a easy and quick process. He made sure that your car is ready for us to drive off the lot brand new, they cleaned your car, get your license plate from the DMV so you don’t have to worry about it later on. Overall I recommend going to Certified Luxury Motors if you are looking for a vehicle and recommend asking for Gerald Augustin.
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August 2023 by Stephanie Bubak
Amazing dealership must see Caress so down to earth so helpful and understanding. The whole dealership vibe was amazing! They will work with you and help you out with whatever you need. Never had such a great experience before.
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August 2023 by Mya King
If you need a car.. Come here and ask for CARESS!! She will work with you and try her best to get you the car you want! She gives top-tier service and made my vehicle buying process smooth! She also gave me her personal information in case anything at all was wrong with my purchase! This is my first car purchase and I am young so I appreciated the care and transparency received from Caress! Thank you CARESS!!
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August 2023 by Mike Baby
Thank you Certified Luxury Motors for a wonderful experience. Yvens and Junior were very helpful. I’ll definitely come back for my X6M
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August 2023 by Jay F.
Let me start by saying I wish I could give this Car lot a half star or 0 star. I have been looking for a Car for a while, I always been told to stay away from car lots in New York but after I saw this car lot on Carfax and they had the car I was looking for at a decent price or so I thought I was willing to give them a try. The car was priced at a Nice price (or so I thought ). I have been following this car for over a month so I called the lot to see if I was able to come and see the car. they said yes, but when I asked about the price they asked me did I read the fine print all the way at the bottom on their website. The fine print you can't see if you're not looking for it, it's all the way under the paragraph that talks about them and how they are founded on TRUST, INTEGRITY, AND RESPECT, all of that is a lie!!!! the sales rep told me the price on the website which is the same price on google, carfax and all the other sites is only if you put down 25% on the car and have to go through their FINANCE. the REAL PRICE WAS $10,000 over the listed price on all the websites and on their website!!! I was even told if I pay cash or check the price will go up another 15%. overall I would stay far far away from any lot that needs to LIE and put up FAKE prices just to get customers in the lot. this place is the reason why people don't go to mom and pop stores. they don't care about good business they care about screwing over the little guy. Save your money and time and find a different lot you will come out better. RUN AWAY from this place.. NEVER buy anything from a lot like this!!!