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October 2023 by Sara J Herrera
I am very satisfied with Don Joe Auto Body Shop for the excellent repair job on my vehicle. They are professional, kind and easy to communicate with. Laura at the front desk is so kind and sweet. Aidan went over the damages and explained to me the repair process. He was polite and knowleageable.The repair process was easy, Aidan provided me with updates in every step.They even cleaned and detailed my vehicle for free.I could not ask for a better experience.I would recommend Don Joe Auto Body Shop to anyone, you will find a professional and honest team.
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October 2023 by Nicole Galasso
Great and efficient! Emily was SO helpful and extremely good at providing guidance, updates and comfort during a very stressful time with the car! She was so helpful and professional and handled everything like a champ. I did not have to worry about a thing. The car also came back looking great! I would go to Don Joe again.
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October 2023 by Nick Hyde
I was really pleased with the service I received from Don Joe Auto Body. I had been in an accident and my insurance company sent me here for the damage assessment. The staff was not friendly and professional but really knew the process. I would definitely bring my car back here if I had the option.
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September 2023 by Stephanie LiVecchi
Emily was knowledgeable and kind. Kept us updated the entire process. Work done was perfect. The car came back so clean, it almost looked brand new. Don Joes did a better job than I even knew was possible after being side swiped overnight while parked.Service: Auto body & trim repair
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August 2023 by Priya D
Don Joe did an excellent job repairing my Tesla bumper and fender. The car was returned to me looking brand new and absolutely spotless, as they went above and beyond to deep-clean the interior as well as the exterior. From start to finish the process was seamless. Everyone I interacted with was friendly and professional. They helped me navigate the whole process with insurance, got me set up with a rental while my car was in their shop, and provided me with updates every step of the way to repair completion. I could not have asked for a better experience. This is a high quality Tesla-certified repair shop with an exceptional caliber of service. I will only ever use Don Joe for future repairs.Services: Painting
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August 2023 by Jeff Woo
These guys are great. Our car was rear ended, with damage to the passenger rear quarter panel and bumper. It took a few weeks for parts to arrive but they've been great since taking the car, giving us regular text updates and the entire staff is super courteous. Nice to know we have a reliable and easy to work with auto body shop nearby.
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July 2023 by Velo Ryder
Excellent work and customer service. Rare to have an auto body shop without the bs. Most will overpromise and under-deliver. Not the case with Don Joe. Highly recommend.Services: Auto body & trim repair
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July 2023 by chris angel
I had a fantastic experience with Don Joe Auto Body shop! They did an outstanding job fixing my car, making it look as good as new. Although there was a slight delay in waiting for parts, they kept me informed every step of the way with constant updates. When I finally received my car, it was not only clean but also had that fresh-from-the-showroom appearance. I am extremely satisfied and will definitely recommend them to others!
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May 2023 by Anjanette Campbell
Don Joe Auto provided excellent customer service from start to finish. They worked with the rental company to ensure I had transportation set up when I dropped my car off for repair They did an amazing job repairing the damages on my vehicle and matching the paint. My car is perfectly realigned. They kept me updated on the entire process. The secretaries gave me oatmeal raisen cookies while I was waiting. They are very sweet here. I appreciate great customer service and the time they took to make sure my vehicle was perfect!Services: Auto body & trim repair
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May 2023 by Feroz Khan
Crashed my Tesla and within four weeks my car was like new, seriously nothing I could even try to complain about. Not only was the work absolutely perfect, but they kept in great communication with all updates. They were able to take care of everything needed with insurance to insure the whole process was smooth sailing. They even detailed the car. Would 10/10 recommend!!!!!!!
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May 2023 by Gurbinder Singh
Very humble and friendly staff. Keep you up to date throughout the process of your vehicles repair. Aidan and Marie, Best people to work with. Thank youServices: Auto body & trim repair
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March 2023 by wenzhounese
A lady turned into me when she had a left turn only lane. She said she heard me and saw me but still continued on. All 4 of my left side panels were scratched/dented. Lady even lawyered up and lost instantly since my cameras showed everything. It wasn’t too bad but I definitely wanted to get it fixed since I only had the car for 6 months.They are geico and Tesla certified which is amazing. Car drop off, quote and rental.They even caught a scratch under my mirror that I didn’t notice. Everything came out looking like it didn’t even happen. They even cleaned and detailed my car on the house. Victor even gave me a phone number to call for a small dent that my brother gave me.Victor and the whole shop are very professional and easy to communicate with.10/10 would recommend this place. I’ve already told a few of my co workers.
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February 2023 by Tony Tan
Brain and Victor are super helpful and professional. I am very respectful of their professional service. Love the detail they've done on my tesla 3. highly recommend this auto shop.Service: General repairs & maintenance
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January 2023 by Paul Bloom
My Tesla S is currently in the shop. As such, I can not comment on the quality of the work. Based upon other reviews and a favorable recommendation from the owner of an auto repair shop my family uses, I anticipate the work to be performed will be professionally completed.My complaint relates to: customer service; the fact I believe I have not been given accurate information; and was the victim of a bait and switch.On the surface, customer service is friendly and polite. The fact is, my 'contact person' (Brian) only responds after leaving numerous phone messages with the receptionist and trips to the office. I still have not met with Brian face to face, and only have spoken to him twice. My attempts to reach Brian were to confirm the work to be performed BEFORE I was committed to Don Joe.When I did speak to Brian, without difinative answers, my frustration brought thoughts of taking my car to another Tesla Body Shop. My hesitation was his failure to be able to confirm the scope of work and the misrepresentation that they had begun disassembling the car before the parts had arrived. This would have made going elsewhere very complicated.The bait and switch relates to a conversation with one of their representatives, Richie, BEFORE I agreed to have Don Joe make the repairs. A condition my using Don Joe was to perform additional work on my car unrelated to the insurance claim. Now that work has begun, and the delays caused by the nonresponsiveness of Brian, I am being informed I was never told the additional work would be at no additional cost. Brian calculated the cost to me for the additional work to be $2,000. He told me that this cost calculation was made before Brian had spoken to Richie. Subsequently, Richie supposedly said "I don't recall ever having that conversation about the extra work") Apparantly, I am mistaken ( the lier). This is in addition to the $22,000+ they are billing the insurance company.Don Joe had the right to inform me, before I committed to use them, they will require an additional payment from me. I would have had the option of going elsewhere or agreeing to make an additional payment. Disavowing their commitmant, putting me off, and delaying any response until the car was actually being disassembled is reprehensible.I just saw the response from the 'Owner' of Don Joe indicating I am in contact with Victor and Brian about this situation. I do not know who they are in conversation with, but it is not me. I picked up my car after I received an e mail from the rental company that my car would be ready, not Don Joe. I have had no conversation with Victor or Brian and, it was Brian that delivered my car to me. He mentioned nothing to me other than pointing out "and this is the additional work you paid for." Thank you for suggesting I speak to Steve. Please provide is contact information.
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December 2022 by Traci Sedaka
They were so professional and friendly. Brian keep me informed at every step and made the process of repairing my stolen vehicle simple and stress free. The work was done in a quick manner and made my car look brand new. I would recommend them to everyone and will be a loyal customer in the future.Services: Auto body & trim replacement
