-
December 2023 by Kevin Andres
If I could give it 0 star I would. Definitely this is the worst site to rent a car. I already had a bad experience with them in the past but today they crossed the line.I had a reservation and once I get there they tell me that I need my passport to rent it (this wasn’t written ANYWHERE when I made the reservation), I had already ordered an uber to get there so this employee tells me there’s nothing he can do, that unfortunately he js sorry but he couldn’t help me. Then I asked him if we could wait for someone to come and bring me my passport to which he sais yes. 1 minute before closing he LITERALLY KICKED ME OUT OF THE STORE WHILE IT RAINED OUTSIDE. What kind of customer service do they provide? He could’ve at least wait until the person who was bringing the passport picked me up so I didn’t have to go outside and soak under the rain.I could understand their rules and stuff, but I will never understand why he had to treat me this bad.
-
September 2023 by Carlos Marroquin
On August 11th 2023 I reserved a compact vehicle with Enterprise in Great Neck NY for Saturday August 12 9 am to Monday August 14. On Saturday August 12 at about 830 AM I received a call from someone from Enterprise stating that there were no compacts or any cars available at the moment but they were expecting some to come back and they would give me a call when they had a vehicle available. I requested a pick up at that time. I waited until 11:30 Am and when I did not receive a call, I decided to give them a call. I was put on hold, while on hold undecided to reales an Uber to the office and got there at 11:48 AM while still on hold. At this time explained to a young man that someone was supposed not only to call me back, but pick me up from my residence. The young man stated that there were not any compacts available, but he could upgrade me to a Pick Up truck for the same rate as the compact, which I agreed. When I returned the pick up truck on Monday, another young man asked me about my experience, and I said it had been terrible. He offered to charge me only a flat rate of $75 for the todo days, who I I agreed promptly. The only issue was that there was an issue with connectivity at the time and he said that he would take care of it later and email me the bill which was the full amount of the two days rental, $115.78. ENTERPRISE RENTAL AGREEMENT 1NHWTV. Apparently I was not charged the $75 dollars for the two days rental as agreed, and if I had not gone to the rental place at the time that I did on Saturday , I would have missed out on the rental since they close at noon on Saturdays.
-
August 2023 by Ilya N.
Smoothest transaction I had on renting a car in a long time. Amazing service from picking up my vehicle too dropping it off! Big thanks to Austin & Rocco!!
-
August 2023 by Natalia Hernandez
Terrible service. I’ve rented cars in this branch several times and on my last reservation, I experienced the worst service. Their phone line doesn’t work. So don’t even try. I was asked to call while I was in the branch and the call never went through. This is after I was told there were no cars available. Only luxury cars. They told me I needed to wait to get another vehicle later in the day. What’s the purpose of making a reservation if they won’t honor it and do nothing to help you? I walked out, went to Hertz and had an amazing experience!
-
July 2023 by Danny Zeng
I have been a loyal customer for Enterprise for many years and I have been very satisfied with their service but not this time. Two weeks ago when I rented a car from their local branch office in Northern Blvd, Great Neck, NY. I found 1 of the 2 keys could not work. The manager there told me it is normal for 1 key working. During the trip, the battery of the 2nd key was too low to operate the car. I had to call in asking for road assistance. I was in a panic mode during the whole trip. By the way, the car had 57,000 miles on it.
-
July 2023 by Michael LaPlaca
Best customer service around. They are knowledgeable, friendly, and were the ONLY car rental place willing to be flexible with our schedule. Highly recommend and the manager MD, he is exceptional.
-
July 2023 by Wendy C
I was able to get short notice rental and they very professional. The service was very good.
-
July 2023 by Tom Lu
Worst car rental experience ever they should not accept any reservations if they don't have any car when you arrived
-
June 2023 by yael levy
An extremely easy and pleasant experience. Would recommend
-
May 2023 by Lance F
Recently rented a car from here while mine was in the shop. All I can say is the customer care was top of the line. My guy MD is a superstar. He was very helpful with whole process. He’s the type of manager every successful business needs. will now only rent from here. Thanks again MD
-
May 2023 by Christopher (Ace)
I was happy with my experience at this location. They were very helpful and respectful. Despite not having the car i requested they made things right and painless. Would definitely come back here again
-
February 2023 by Tiffany Rose Miller
Justin R. is literally the most nice, professional, and detailed oriented person I’ve ever met! He made this process much easier than I thought from start to finish, they have a huge selection of cars and works with many insurance policies. Very effective, I commend Justin and his team on such a great process. This is my new go to car rental shop!
-
January 2023 by B B
Enterprise is number 1 in everything relating to renting an automobile ? I am doing business with his branch over a decade renting for personal and business from exotic cars to trucks and it's been perfect service and vehicles all the time ?
-
November 2022 by Paul Cuomo
Being a customer 8 years, now. Service at your great neck location is great. Staff wonderful a pleasure to deal with.
-
October 2022 by Brittany Brown
Had a great experience here today. Manager was so helpful explaining everything and working with my insurance. Would definitely recommend.