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January 2024 by Jennifer Marino
From the moment I stepped through the doors of the service department. I was greeted with a smile, and the professionalism one would expect from a luxury car dealership. Chris, who handled my assessment for warranty repair, was awesome and has concurred that the repair of my directional stalk is in fact covered and has placed an order for its part replacement. I cannot recommend Gold Coast any higher and give them a ?????‼️ Thank you for making me feel like a valued customer and resolving my issue.
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December 2023 by Bea A.
I showed up a few minutes before my service appointment time and was greeted immediately. Chris helped me throughout my stay by keeping me informed of the service to be provided, wait times, the layout of the floor and answered all of my questions knowledgeably as well as patiently.
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November 2023 by Richard Marino, MD
Dropped my Stelvio off for routine service. They gave me a loaner (brand new-had 13 miles on it).They performed all maintenance and washed and cleaned the car before I picked it up.Very satisfied with their service!
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November 2023 by Marco S
Francesco, Vlad and Angel were fantastic to work with. They were very accomodating and made you feel at ease with transparent communication. Looking forward to a long term experience with Gold Coast, and will definitely refer them to friends and family.
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November 2023 by Diane K
Excellent. Service was great, professional and quick. Greg is a delight to work with and extremely helpful. I will highly recommend gold coast
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November 2023 by Valerie Gilmer
I am writing to express my appreciation for the excellent customer service which I receive from Gold Coast on my last visit in the dealership. The staff was extremely warm and accommodating and my counselor Greg was very helpful to me. He solved the problem with my vehicle ordered a new part, gave me a complimentary car wash and will complete the job when the part comes in comes in the dealership. Thank you for displaying concern for customers.
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November 2023 by Michael Grippo
Once again the Gold Coast Alfa Romeo service center did a wonderful job of fitting me into their schedule the very next morning in order to have my Stelvio inspected. It may sound a bit simple but getting this done asap was super important and saved me from possibly getting a ticket at the train station I park at. Special thanks to Chris.The service team actually played a part in my recent decision by my car after my lease ended.
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November 2023 by victor candelario
Don't get this car! Customer Service don't care at all about any problems you have. I have a manufacturer problem with the AC over this summer for the 3rd time and the dealers have no loaners available. I have been out of a vehicle that I am paying for $70k+ for about a month this summer with no loaner and customer service at Alfa could care less. I called and asked for a manager and they can't even get me a manager on the phone. Trust me, I never write reviews but with this happening to me I will be all over the place to write bad reviews as well as posting on social media how horrible this situation is and how incompetent Alfa's customer service department is. I don't blame the workers as they are only doing their jobs but whoever is running the show must not know the meaning of customer service. I can see this company going out of business real soon. Oh, and I might add about 3 months after my purchase the dealership I made the purchase from was shutdown.The only bright spot from customer service was the gentlemen named Greg. He treated me very well and tried his best to accommodate me.Thank you Greg!!
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November 2023 by Denise Reese
The customer service at Gold Coast Alfa Romeo was amazing. Erik sold me my new 2024 Tonale TI. He was very courteous, knowledgeable and professional. Erik went above and beyond to make sure I got what I wanted. Everyone at the dealership was very friendly and helpful.
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November 2023 by Elliot Shemesh
A little over a year ago, i had the opportunity to lease an Alfa Romeo Stelvio from Manhattan branch until i heard they closed their doors i was worried where i would go next till i found Gold Coast Alfa Romeo. They’re about an hour drive from my house, but i dont mind it for the service and hospitality I've been getting from the entire location. Chris the service advisor, who has helped me more than once. Has been a pleasure to work with. I needed to bring in my car for service the other day for alot of messages popping up on my dashboard, not to worry the mechanics that are at Gold Coast Alfa, are the wizards! I was told my car may take a week, Within 12 hours dropping my car i got a call from Chris my car is all done and fixed. WILL BE KEEPING GOLD COAST ALFA ROMEO AS MY PRIMARY SERVICE LOCATION.
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November 2023 by MotorTrac 360
Greg, the service advisor was very kind and scheduled repairs quickly for my 2020 Giulia.We purchased our Giulia and are very happy with Gold Coast Alpha Romero - Kathy K
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November 2023 by BN
I had a great experience at Gold Coast Alfa Romeo. The team there is very professional and provided excellent and fast service! Highly recommended!
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October 2023 by Michael Sanabria
One of the best experiences I had in buying a car very knowledgeable salesman his name was Angel Vega if I had to buy another car that's where I will go and see him
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October 2023 by Matthew M.
Service was quick and it was easy to schedule my appointment. There is free coffee and snacks while you wait and they had zero issue with me working out of the waiting area for 3-4 hours.
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October 2023 by Tyrone byrdsong
Mr. Greg's customer service was excellent. His service was quick and professional. Everyone was polite and friendly. Much better than the Manhattan dealer on 54th st and 12 ave. Much blessings to all the staff