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December 2023 by Evan Milleew
My experience turned horrible right after I signed the paperwork for my new GMC Sierra SLT. The salesman Robert Kennedy would text me back within five minutes before any paperwork was signed, now nothing and it's been over two weeks.The truck has scratches and scuffs throughout the whole body. The dealership said they would buff and polish it, they still haven't gotten back to me to schedule it. On the way home I realized that the odometer read that the truck has 111 miles on it, meanwhile my lease paperwork states 26 miles. I get home and look over the truck a little better and realized that the undercarriage on the passenger side dashboard looks like its been taken apart and put back wrong. The passenger side tail light is also cracked.I texted him pictures of the odometer, dashboard and tail light the same day to have a record of it. I went back the next morning to pick up the all weather floor mats they need to give me and showed Robert all the issues in person. He said to text and email everything again to have a record of the conversation we had at the dealership and that he would speak to is general manager to see what they would do to rectify the situation.I still haven't heard back from them and I'm very disappointed and angry that they would leave a customer out to dry after purchasing a $70,000 truck from them.I'll be contacting GMC directly to see how they're going to handle the situation. I will update as soon as anything is resolved.For now, do yourself a favor because this is a horrible feeling, AVOID GOING TO NORTH BAY GMC. They'll take your money with a smile and hug, and quickly forget about you or any issues you have the next day.UPDATEJohn Campanelli of North bay gmc gave me a call a little after he seen this review. He stated that he had no idea that this issue was going on. He set up a meeting for Wednesday so we can hopefully resolve this issue.Will update after meeting
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November 2023 by Victor Rodriguez
My car was in good hands., Marinno the service advisor was extremely communicated and keep me post with my repairs of my vehicle., the technician took some time to explained the details of my fix., unfortunately i had a engine swap but now my truck is good as new., recalls were done truck was check and wash everyone there was friendly and helpful., thanks guys., this is a A+ service department.
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November 2023 by Holly Lignowski
I was referred to this dealership to come in and see Francisco. I am so glad I did. He went above and beyond to make sure I left a happy customer. He was so very helpful and I am so appreciative of the customer service I received from not only Francisco but all the staff at the dealership. I will definitely be sending all my family members here in the near future.
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November 2023 by Harlan A. Platz
John Campanelli and John Tehrani were awesome in helping to get my magnificent Lyriq delivered to me at a great price!
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September 2023 by Brenda Molina
I feel that every time I bring my car to this place, they never give me the necessary attention, they leave me without a car because they never have a car available for us. I feel that they are being rude to us because we are Hispanic. the radio system if I don't call they don't call us I don't know if it's fair that just because he's Hispanic they don't give him the same treatment as the others it's really sad and I don't feel good with him at heart
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August 2023 by Joseph LaCentra
I had a part on order for nearly 3 months. I would call every week or so to find out if the part was in stock. I was told the part wasn't in yet. After more than 2 months I called again, this time I was told the part was in! I never received a call telling me the part was in. This service department really has to work on their communication skills.
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August 2023 by Edith Grossman
I came in for an oil change and my consultant was Marvin Floyd. My appointment was for 9 am and as I arrived on time, no one approached me to see what I came in for. Half an hour later at 9:30, I finally learned who my consultant was, Marvin Floyd, and went to speak with him. I mentioned that I had additional issues with my care that I’d like to address, and he immediately cut me off to tell me that I don’t have bumper-to-bumper coverage, although he never checked if I actually did have that coverage, and did not give me the opportunity to say that I would have paid an additional cost if I had. Later at 11 o’clock, I asked Marvin for a status update and his response was, “Soon.” I told Marvin that I need a better understanding of what “soon” meant, as I had to get to work. Marvin told me the car would be ready in 20 mins. At 1 o’clock, 4 hours after my initial appointment times and 3 hours after I had handed off my keys, I finally got them back. I believe it was the mechanic who handed me back my keys an I did not receive the usual paperwork I typically receive after an oil change. Additionally, no one had address the issue with lift gate seal.I have been servicing my Buick and my previous GMC there for years and I have never had to wait 3 hours for an oil change. Additionally, I am still not sure what to do with the lift gate seal. Marvin was very unprofessional. I am extremely disappointment in the service I received.Edith Grossman
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August 2023 by Lisa Pezzella
Laura at North Bay is amazing. Best service by far. Worked endlessly to make us happy. Highly recommend
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June 2023 by Justin Nadelman
Sam is by far the best car salesman that I’ve ever had the pleasure to work with..We have kept in touch for over 10 years at this point, this is the fifth car we have gotten from Sam in our family.He’s a true class act and makes you feel more like family than a customer.Sam will always have my business and I look forward to working with him in the future!
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June 2023 by Jennifer Oliveri
I was extremely pleased with my experience at your service center. Everyone there was friendly and accommodating. The service advisor was very helpful and made sure I didn't have to wait too long since I had my 9 month old son with me. Overall I had a wonderful experience.
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June 2023 by Jerrad Ramsey
My appointment for an oil change and tire rotation was at 9, but I didn't get there until 9:15. My truck wasn't finished until after 1pm. There is no excuse to take as long as they did for a tire rotation and oil change. I would be happy to pay $200 for a shop to do everything in under an hour instead of the free service I had that took over 3 hours. That is unacceptable. That and it was nice they had coffee, but I'm not a coffee drinker and wanted water, but unfortunately they had no water for customers that might be waiting half the work day.
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May 2023 by J Makin
Marcelo was great salesman. I shopped around with multiple dealers previously and knew what I wanted. We reached a number that worked for both of us very quickly, On the test drive the sunroof malfunctioned and he handled it professionally and got the issue fixed quickly and properly. That really sealed the deal. I would gladly buy again from the dealership.
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May 2023 by Dennis Hershey
It took only about 2 hours to replace the EVAP pump. I walked to Roslyn and when I returned it was just about ready all covered under the warranty. I was quite happy
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April 2023 by Kate Naismith
I first brought my car in to service on 3/31 because the check engine light was on. There was also an intense mold smell in the car that suggested a leak somewhere. They kept it all day and couldn’t figure out the problem. I was asked to return with the car on Monday 4/17 and when I arrived they could not find my appointment in the system. I was then told to bring it back the next morning, which I did. No one contacted me with an update, as promised, and every time I called them I was told my service manager Marvin would call me back and he never did. This continued all week with none of my calls being returned. Marvin did however respond when my husband called! In the end, North Bay did not return our car until end of day Friday 4/21. I was informed by the service manager that they were busy and people who stayed to wait for their cars got priority over my appointment. Infuriating. In the end, their “repair” appears to have been to find nothing wrong and reset the check engine light. They did not address the mold issue at all. The service at this dealer was deplorable. This is a one year old leased vehicle (our second GMC) and we have been extremely disappointed. No more GMCs in our future!
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April 2023 by Ernest Diggs
Leased a new Acadia on Friday Dan Cunningham was great.Dan was very knowledgeable he explained everything about the truck took his time to showed me how to work everything even though I didn't remember everything but you can always call Dan up and he will explain things again he is the everything man at the dealership if you buying a truck see Dan Cunningham at North Bay Dealership .Remember the slogan Dan sells trucks