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March 2024 by Paul Halliday
I have a Ball world time that has provided years of reliable service.I sent my watch to Mike at watch central for a new dial, per Ball corporate instruction. I simply wanted the tritium tubes replaced as their shelf life had been exhausted.8 months later I received my watch back, the repair was defective within a week. I sent it back to watch central and Mike assured me that they would make it "right".Long story short it was a faulty repair again. I sent it back, this has happened 3 times, I had not even had my watch back for two days when it fell apart again. I sent my watch directly to Ball watch in Switzerland per Lyle Grubers instructions. Mike blamed me for the malfunctioning watch and now refuses to speak with me.I have not had my watch in nearly 2 years now and have no other options but to file a law suit.I do not know, nor have I had dealings with watch central before, I'm sure that in most cases Mike and watch central provide good service. But, in my case they have dropped the ball and have not rectified the problem.
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February 2024 by Michael Cohen
I had an amazing experience working with them. Anisa and the rest of the staff are very warm and professional. They are very prompt with their service.
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February 2024 by Andrea Kay
Rough rib no ado watch. Pin had fallen out. Asked if they fixed. Clerk took it to the back to ask if he could fix it. Came back and said, it needed more than a pin and would cost $350,00 I was appalled. Took watch to another local Jewler. He looked at I and played with different sized pins. After 15 min it was fixed at NO CHARGE. If u don’t have a Rolex or the like forget this place. Fancy decor and the biggest rip off EVER. It’s a price gouging scam.
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January 2024 by Sehyun Chung
Watch Central is the perfect spot for any watch repair needs. Mike is really friendly and impressively skilled in handling a variety of watch problems. Whether it's a simple fix or a complex repair, he's got it covered. If you have any questions regarding your watch, I would not hesitate to recommend going to Watch Central.
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November 2023 by Stephanie Wieczorek
I found this place on Google hoping to have two watches adjusted. They were extremely courteous and helped me without hesitation. Thank you Watch Central!
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June 2023 by Erick Zizic
Great service, fast and reasonably priced. Very knowledgeable on the subjects of watches and watch repair.
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May 2023 by Mark Zhong
The owner helped me shorten my watch bracelet, they are very professional.
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April 2023 by Kelly Y.
Viktor is the BEST watch repairman I've ever encountered. Honest and doesn't cost an arm and a leg to service my datejust. I wouldn't trust anyone else with my watch!
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December 2022 by David Ayash
Class act human. Came to my aid even though I didn’t purchase my watch from them. Professionally and gracefully. I wouldn’t hesitate to work with them. Great people.
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August 2022 by Rod G.
I brought my Ball engineer diver world time watch for repair due to the world time ring malfunctioning and also opted for a long overdue overhaul and polishing service. Upon receiving the watch 1+ month after (typical time range for an overhaul service) everything seemed fine. I was going on vacation that involved swimming and deep sea diving. So my son mech/aero engineer suggested i check the watch to make sure it was going to be up to the task. Lo and behold i opened the watch back and i noticed there was no rubber gasket and the inside was a bit dirty. I was totally surprised because this shop looks very nice and well kept. The owner Mike seems like a very nice guy. I immediately contacted Mike and relayed my concerns. He was very apologetic and explained that this is not the kind of service they provide. He seemed very concerned and suggested i bring the watch back so corrections can be made. In fact within 1-2 days he refunded the entirety of my payment for the service. I am very upset that this happened in what supposed to be a normal routine and simple procedure. Watch Central is an authorized Ball selling/servicing dealer. So i contacted Ball as well and shared my concerns. To make the long agonizing/ frustrating/ annoying story short is i spent $0/ wasted my time/ and still own a watch that is possibly worse off than before. Ball on their end is trying to be helpful. But i am besides myself on this one coz i thought i was dealing with a brand and servicing company that was top notch. Instead i now own what could possibly be a piece of worthless garbage. What do we do with garbage?...I know, throw it out! Coz every time i will look at this thing, it will remind me of the unnecessary frustration and stress this piece of s*** has brought me. Lesson is sometimes things are not what they appear to be and its hard to tell who to trust. Its good that i can swallow to throw out something that i now perceive to be an item filled with bad energy. A total waste of my time, my expectations (not met), and a useless timepiece. And no, this would have not passed a waterproof test, it could have been filled w salt water, and lastly could have failed and put my life in danger underwater. TOTAL FAIL all together. Would i recommend Watch Central? At this point NO Would i ever buy another Ball watch? ABSOLUTELY NOT In fact i already told 8 high end watch friends about my very bad experience thats on top of my sons many aero engineer friends. By The Way , i ended up buying a Citizen pro master divers watch with depth gauge which worked great. Cost a few hundred bucks but performed the task very well. Mike (owner) is a nice guy and this may have been a bad or disgruntled employee. However its on him how he manages quality control in his service business. So i don't really blame him. But it was a very frustrating experience for me.
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July 2022 by Deano Spumoni
THEY MOVED OUT OF THE CITY! Waste of time and energy! The amount of time I spent researching the best watch shop to go to, choosing these guys, rushing over to make it by 5pm before they “closed”, only to walk into the wrong shop at the same address for them to tell me that Watch Central moved!! As a business you have to update your address EVERYWHERE online. Google/Google Maps is the first place people search! Don’t assume people are going to go to your website and scroll down to the bottom of the page and see the tiny address. At least put a banner on your site or something to callout that your business moved!
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June 2022 by Mitch Carr
Watch Central did an excellent job warranty repairing my Ball Fireman NECC. From the easy process of filing their repair form to the return of my watch was a very unexpectedly quick turnaround of three weeks. Since the return the watch is running like a dream as it should. Worked with Mike who kept me informed of the repair status and when it was to be return shipped. Packaged it extremely well and they even sent it back in a Ball single travel case. Also buffed out a small scratched area on one of the bracelet links for me. Watch Central is definitely my go to place from now on for any watch service needed.
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April 2022 by Luca M.
I am very satisfied with Watch Central services. Competent, honest and reliable. I will definitely do more business with them and I wouldn't service my watches anywhere else in NY. Thank you.
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September 2021 by Mark Ambrosio
I can not praise Mike and his Team enough. They took care of an adjustment on my Rolex Daytona immediately. Ultra professional, capable, caring and kind. No doubt one of the best facilities in NYC and beyond. They have earned my business as a customer “for life.” Thank you.
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September 2021 by Dominic Anton
These guys are amazing Swiss mechanical watch repair experts. Quality Swiss watch repair is hard to find and Watch Central has it. Please remember repair and refurbishment of mechanical watches is a time consuming detail oriented process, please be patient the outcome will be well worth it @ Watch Central. I won't take my time pieces anywhere else.
